If OneDrive keeps crashing on your Windows 11/10 system, the solutions provided in this article will help you resolve the issue. After setting up OneDrive on your computer, a folder is created automatically on the selected drive. You can access all your files OneDrive files by opening this folder. But if OneDrive keeps crashing, you cannot access your files on your PC, which can be very frustrating. Sometimes the problems occur due to a minor bug. Hence, restarting the Windows computer helps in most cases. But according to the affected users, the issue persists even after multiple reboots.
Can OneDrive cause problems?
OneDrive is a Microsoft product that provides you with a free cloud storage space of up to 5 GB. You will get this free storage space automatically after creating a Microsoft account. Since it is a Microsoft product, it is fully compatible with Windows 11/10 and does not cause problems. However, in some cases, you may experience issues with OneDrive. In such cases, you can use different troubleshooting methods to resolve the issue.
OneDrive keeps crashing on Windows 11/10
If OneDrive keeps crashing on Windows 11/10, use the following fixes to resolve the issue.
- Check for Windows Update or uninstall the recent Windows Update
- Troubleshoot in a Clean Boot State
- Unlink and Relink OneDrive
- Reset OneDrive
- Uninstall and reinstall OneDrive
Below, we have explained all these fixes in detail.
1] Check for Windows Update or uninstall the recent Windows Update
In addition to adding security patches, Windows Updates also fix bugs reported by users. Hence, we suggest you check for Windows Updates and install the same if available. To do so, open Windows 11/10 Settings and go to the Windows Update page.
There have been cases in which users experienced issues after installing a particular Windows Update. If a Windows Update causes problems, users can revert back the changes by uninstalling it. If this is the case with you, uninstalling the latest Windows Update will fix the issue.
2] Troubleshoot in a Clean Boot state
If OneDrive is crashing unexpectedly due to an interfering program or Service, you can troubleshoot this in the Clean Boot state. In Clean Boot, Windows starts only with essential Microsoft Services and the rest of the third-party Services and start-up programs remain disabled.
Start your computer in the Clean Boot state and see if OneDrive crashes this time or not. If OneDrive crashes in the Clean Boot state, the problem lies somewhere else. But if the problem does not persist in the Clean Boot state, a third-party program or Service is conflicting with OneDrive and causing it to crash.
To identify the culprit, enable all the startup apps and restart your system. Now see if OneDrive crashes. If yes, start disabling the startup apps one by one and restart your computer every time you disable an app. After restarting the computer, see if the problem persists. In this way, you can identify the culprit startup program. Once you find it, uninstall it.
Repeat the same process to find out the conflicting third-party Service. Once you find it, disable it permanently by using the Windows Services Manager.
3] Unlink and Relink OneDrive
If the problem still persists, we suggest you change the OneDrive folder location. To do so, you have to unlink it from your computer and run the setup again. The following steps will show you how to do that:
- Click on the OneDrive icon on the right side of the Taskbar.
- Click on the gear-shaped icon on the top right side and select Settings.
- Select Account and click Unlink this PC.
- Click Unlink account in the confirmation window.
After performing the above steps, you will see a slant line on the OneDrive cloud. Click on it to run the OneDrive setup again and follow the steps written below:
- Enter your Microsoft account email address and click Sign in.
- Enter your password.
- Click on the Change location link on the bottom left side.
- Select a different folder and click Next.
- Click Use this folder in the confirmation window.
Now, see if the issue persists.
4] Reset OneDrive
If OneDrive still crashes, reset OneDrive. This action fixes the OneDrive issues in most cases. Hence, resetting OneDrive can also help fix the crashing issues.
5] Uninstall and reinstall OneDrive
If none of the above fixes resolved the issue, uninstall OneDrive from your system and install its latest version. You can download the latest version of OneDrive from the official website of Microsoft.
I hope the solutions provided here helped you fix the problem.
How do I resolve OneDrive problems?
OneDrive displays different error codes in different situations. The solutions to these error codes are also different. Every OneDrive error code has a different meaning and a different cause. Hence, by knowing the cause of the error code, you can fix OneDrive error codes and problems.
Read next: An unexpected error is keeping you from copying the file.