In this article, we will talk about the ways to fix OneDrive error code 0x8004def7. OneDrive displays different error codes due to different reasons. If you see the error code 0x8004def7 while opening OneDrive, it means either you have exceeded your storage capacity or your account has been suspended or terminated by Microsoft. The solutions provided below will help you fix OneDrive error code 0x8004def7.
Fix OneDrive error code 0x8004def7 on Windows 11/10
If you see OneDrive error code 0x8004def7, use the following solutions to resolve the problem.
- Check if your account is suspended or not
- Check free space in OneDrive
- Unlink and relink OneDrive
- Reset OneDrive
- Uninstall and reinstall OneDrive
Let’s see all these fixes in detail.
1] Check if your account is suspended or not
According to Microsoft, the OneDrive error code 0x8004def7 occurs due to one of the following reasons:
- If your account is suspended or terminated by Microsoft.
- You haven’t accessed your OneDrive account in 12 months
- If you have exceeded the storage capacity.
Log in to your Microsoft account in your web browser. If your account is suspended, you will see the following message while signing in to your account:
Your account has been temporarily suspended
Temporarily suspended Microsoft accounts can be recovered easily. As you can see in the above screenshot, when you click Continue, you will receive a verification code on your registered mobile number. After entering that code, you will be able to sign in again.
On the other hand, if Microsoft detects suspicious activity or if you violate Microsoft’s Services Agreement, Microsoft will permanently lock your account. In this case, you will see the following message while signing in to your Microsoft account:
In this case, you have to contact Microsoft support for further assistance.
If you are able to sign in to your account in the web browser, you may have exceeded the storage limit in OneDrive due to which OneDrive is showing you the error code 0x8004def7. We will talk about this in the next solution.
2] Check free space in OneDrive
As explained earlier in this article, another cause of this error is the lack of space available in OneDrive. Open OneDrive in your web browser and check whether or not you have exceeded the space provided to you in OneDrive. The following steps will help you with that:
- Login to OneDrive in your web browser.
- Click Settings (a gear-shaped icon on the top right side).
- Select Options.
- Select Manage Storage on the left side.
You will see the space taken by your files under the Storage Summary section on the right side. If your OneDrive storage is full, delete unwanted files to free up some space in OneDrive. Microsoft provides 5 GB free cloud storage space for free to every user. If you are using the free account, you can purchase storage plans from Microsoft to upgrade your cloud storage.
3] Unlink and relink OneDrive
Unlink and relink OneDrive and see if it helps resolve the issue.
4] Reset OneDrive
If your account is not suspended or you have enough space in OneDrive, the problem is occurring due to another reason. OneDrive problems can be fixed by resetting OneDrive. To reset OneDrive, open the Run command box (Win + R) and type the following command. After that, click OK.
This process will take some time. After the process gets completed, OneDrive will open automatically and show you the following message:
5] Uninstall and reinstall OneDrive
If none of the above fixes resolved your problem, uninstall and reinstall OneDrive. You can completely uninstall OneDrive from your computer by using Command Prompt. After uninstalling OneDrive, restart your computer and download the latest version of OneDrive from Microsoft’s official website. Now, run the setup to install OneDrive again.
How do I fix OneDrive error code 0x8004def7?
The most common causes of OneDrive error code 0x8004def7 are lack of storage space and Microsoft account suspension or termination. If you see this error on OneDrive, first, log in to your Microsoft account in your web browser to confirm whether or not your account has been locked or suspended by Microsoft. If you are able to sign in to your Microsoft account in your web browser, open OneDrive in your web browser and check how much free space is available.
I hope this helps.
How do I resolve the OneDrive error?
OneDrive displays different error codes due to different reasons. Hence, the methods to resolve OneDrive errors are not the same for all the error codes. To fix a particular OneDrive error, you have to identify the cause of the problem. Then, you can go through the respective solutions to get rid of the issue.