1. Good Post Anand. My own email address “misterlee@” i keep it like my own. Can never loose it. Once i got hacked because of weaker password, and the one who got into my account successfully changed all the details, everything infact, that there was NO POSSIBLE way for me to recover it.

    So i contacted the support team by mail. they sent me back a form, a questionnaire which asked me almost everything i remember about my email. like, name 5 people who u emailed the most, tell us subject of 5 emails u sent, like so so many questions.. I filled it with almost 90% accuracy, as much i remembered.

    And in another half hour, my account was RESET to a date which i asked. to a date 3 or 4 days before my mail got hacked. just like system Restore. And all my info everything as if its untouched. Plus i got to use new security features.

    Now my Primary Windows PC is the trusted PC.
    plus have my phone security added.

    Hotmail truly is safe and im really happy with hotmail.
    thought to mention my experience, coz its a real nice thing to share.

  2. Goodoldm

    I have had problems with Live since, I think 2007. My Hotmail would recognize me sometimes resulting in many of my messages lost. I tried to quit both hotmail & Live again recently only to be jerked around by on-screen prompts. Dude, I anint ever using that crap. I’m an old guy & do not want to be connected to a bunch of technology I do not have or want. How many folks died having their Live account out there somewhere ?

  3. Lachlancupit

    what if the account that the email links to is an old or disabled email account? Or you dont have a phone number linked to your account?

  4. robertlockwoodmills

    “I’m sure they’ll be more than happy to be of assistance to you.”?????

    What planet are you living on? I’ve answered the same questions twice, and nothing happened. I e-mailed one of their technical support people…IGNORED. I’ve written a two-page letter to their headquarters in Washington state…IGNORED. What on earth would lead you to think Microsoft cares about the public?

  5. 666Damo666

    tried all that and it didnt work…. now thanks to some idiot who had nothing better to do and microsoft sending me in circles, i cant even access my paypal etc which is also extremely annoying

  6. Gil Higham

    I have a blocked account but when I go through the procedure I am told I have tried too many times and cannot get any further

  7. DannyT92

    well said robert tell ya f**k microsoft now they can shove the xbox’s and other products up there arse SONY all the way now

  8. magdala

    What happen if use a different cell phone number if the old cell phone do not work anymore?

  9. oliver

    Thats my predicament 🙁 But both my phone linked to it and my email are gone and when I try and do it by the other way it says ive tried too many times

  10. oliver

    Fucking microsoft… this email was also registered for origin and I just bought battlefield 4 and premium…. thats fucking £80 down the fucking drain! Ive tried everything? can anyone tell me if there is HUMAN support… the fucking bot keeps screwing me over

  11. aston

    winthout the moble how can we unblock

  12. aston

    and how to sig out the window store

  13. Madiba

    Hi, I recently forgot my password, I tried to sign using the code system, but I never receive any code, both via email sms text ,am sure it the same number and email because it gives you a hint and ask for Las four digits, I really need to get into my skydrive, so its it a server issues because when I setting up email I did get an sms also I did change password and primary email I still got A sms, how are they not having email or phone support, as soon I fix am done with outlook, I do love their layout.

  14. jess

    My hotmail account has been locked for 4 days now. I do not have a secondary e-mail account or SMS device. What do I do? I am OUT OF MY MIND with all my e-mails in there! HELP ASAP!!

  15. Annoyed sumbitch

    This is the biggest crap ever invented, i have had like 40 emails now and all suspended. Suspend my email one more time and ill freak out

  16. acevigilante

    It is disgusting. Awful. Have you no shame – You block my account because you are paranoid and there is no way I can access it again. Fuck you Microsoft Windows Outlook. I hope your death is long and slow and terribly painful. YOU CUNT

  17. Miguel M

    I got a new pc from abroad and i set up an a quick account for outlook and im not able to login obiosuly because i forgot what passwd i dont remember it at all how can i acces my compuetr now my computee is HP windows 8

  18. jake

    Outlook is crap.
    I was recently on holiday and put the correct details to access my own damned hotmail account and the account got blocked.
    If i wanted to enter a code i would do it when i want not when you microsoft scum tell me to do so.
    Ever since outlook has taken over my hotmail it has been an absolute bloody nightmare.
    So slow and far too much spam.

  19. afz

    i.got the same thing that ” looks likes someone else might be using your account please help i even send secret code to my other email address but did not recieve anything and i have important mails in that email

  20. Mariah

    this hasn’t helped at all I sent my form in and I haven’t sent emails or changed my password, it wont let me reset my password, i really need to get this issue fixed because i use this account to reserve my pay slips? I’ve tried calling Microsoft and they cant do shit.

  21. Jimmy Hendricks

    My account was blocked and i tried everything, I mean everything.

    I changed my password, filled out the questionnaire with all the right details but nothing worked.

    Finally, I went to this site


    A technician called me & fixed my account.

    I was paranoid for almost 3 days. But thank god its all sorted now.

  22. Jimmy Hendricks


    A technician called me & fixed my account.

    I was paranoid for almost 3 days. But thank god its all sorted now.

  23. san

    i am using microsoft account and my account is block every time when i am change the location like us and uk and rassia so that ip is change. and block my account every time. what worng with me. and given to every time given verification code it is not right way because more time wasted so think about that

  24. active

    The general public are treated as FOURTH world by Microsoft. Very very poor. I have been involved with computers from 1979. Through the days of DOS 1-3 and then windows. I found myself with more than just 1 computer. I have them networked and NAS installed.
    When windows 8 came and Office 2013 it was not explained fully. It appeared to me that each computer needed its own windows ID. So each one was given one when asked. I installed Office 2013 as an upgrade. This was soon after it came out. A major issue is to identify your product code. It appears now if you misplace it you have to buy the product again,.
    Microsoft can NOT supply support to find the codes for you and your registration.
    Another issue here is do they DELETE accounts which have registered software accounted to them?
    Support just will not help you. They are not support.
    My problem came when I had a massive VIRUS attack on my PC. It took me a day to get it back party working, but NOT my OFFICE 2013. 56 viruses removed by NORTON anti Virus etc.
    Norton third party support keep away from. I understood a while back that my PC was being worked on by NORTON Support only to find at the last minute a request for money. Immediately I REFUSED and took action to disconnect but in that time I think he did place corrupt files on my PC which now makes it difficult to use.
    When you call for support make sure who you are talking to.
    A Microsoft call I made went all over the world to be hung up on when they stated they did not support Australia. Very RUDE.

  25. Steve

    Same situation too .I had suspend and leave hotmail totally now. Not the only one email provider stay in this planet . Good bye hotmail almost 20 year user .

  26. Jannik

    Hello, Microsoft don’t want to give me my account back, i gave them every information i have about this e-mail account, but its a private one that i dont use as much to know what my last email were about and stuff. pls help me

  27. galigoula

    my hotmail account has been hacked ,from about a month ,i tried to recover by sms code ,but didn’t receive any code on my mobile ,then i tried the step by step procedures they answered me unsufficent informations ,but i feel like no one is trying to help me and no one will give me my rights , so my question is if i know an international lawyer from lahay court , can take my rights from microsoft by going with them to the court ? it’s my email since 2004 and i lost about 9000 mail , and i told them it’s so easy to go and see my mails they can check my credit card payment i even tried to send them my passports picture and my shengen visa ,but nobody is their for help .

  28. melbpete

    I have an issue where I logged into my Hotmail account and it asked for a verification code which I have given another Hotmail account for, when I log into the 2nd Hotmail account it says it needs a verification code which it sends to the 1st Hotmail account, so it has now become an endless loop. Then I am asked for several questions the answers would be easy to give if I could access my Hotmail account , but as I cant’ I’m trying my best to remember my Hotmail account folders and the email addresses of people I have sent emails to.

  29. chibirakun

    Same thing happened to me folks, I got locked out of my account because they think somebody has accessed it, I think it’s just a mistake on their part because I don’t even use it anymore, just so happens that most of my social media log in info is linked via hotmail. Though I can still access those sites, Outlook itself is being a major pain.

    And since I’m living in a foreign country right now there is literally no way for me to use my old number to recover the account, good job Microsoft, in making your service so automated that you won’t have to filter through all the complaint emails. Anyways, Gmail hasn’t disappointed me yet so I’ll stick with them.

  30. Saturnine

    I have been locked out of my outlook email account and in order for it to be unlocked “immediately” I have to give them my credit card details.

  31. Wickedpedia PHil

    i have a verified paypal running on a blocked hotmail so far i never needed to log in at Microsoft,even after following this process (the second option) https://account.live.com/password/reset they still had the nerve to say that my account was still blocked ..microsoft should really go eat a dick i’m definitely through with’em get yourself a Gmail guys ,these excessive security measures are straight up Forrest Gump ,we ain’t corporations and big companies Jesus lighten up ..and btw the Xbone sucks ass…lol.. outta here with this shit

  32. Tigershark15

    I dont know what CIA secrets have in there God Damn Emails. Signing in to any Microsuck program or whatever is next to impossible. You have to have the cloud to get it all synced together and every frikkin time you even manuvear around the site it asks for your F Ing Password. Which you havnt used in years because MS Sucks. You reset that password and then you try to move on and guess what? You have to reset your password again for the next thing then that messes up the password you just RESET!!!!! Un Believable. Maybe have a system for people who dont give a shit who reads there E Mails!!!

  33. diamond

    diamondbabank@gmail.com i want to block this scam email

  34. Sick of this shit

    So, i don’t have a phone because i lost it and can’t buy a new one at the moment. My email got blocked and i can’t unblock it for the life of me. I made three new emails just to put sht in and everytime it gets blocked. This sht is soo annoying, its like they can’t understand the fact that most people own more than one pc and more than one device connected to the internet. If someone know of a email service that just leave me the fk alone, please recommend me.

  35. Guru.b1285

    Can i recover mails from the blocked email addresses.

  36. Angietolz

    My sons credit card for his pay pal,is linked to my email address ,he forgot all login details now I’ve had a message saying Microsoft on my iPad is going to be removed

  37. Angietolz

    All my son tried to do is remove his card from the account ,can anyone help plz

  38. Carrie Hachborn-Hamilton

    I am receiving this message: Please try again

    You have exceeded the number of times you may request a verification code. Please try again later.

    How long do I have to wait? Is there ANYWHERE to get help with this?

  39. Carrie Hachborn-Hamilton

    Did you ever get back into your account?

  40. Emma Fox

    Can someone here please help us with out email account. its my partners email account. it has been hacked and emails have been sent to friends. we dont have our old landline number anymore which is on the account and we have filled out a form as well but to no avail. please help

  41. Emma Fox

    hello our problem has been fixed. thank you everyone for your help and suggestions, we got it fixed at http://www.hotmailhelp .co.uk thank you

  42. Jimdew

    Microsoft’s security is pure BS. Every time I travel to a different city, I’m locked out and can not access my e-mail. I have no other e-mail account. They want to send a code to a mobile phone I haven’t had in a year. I can not change the mobile phone number. There is no way to contact them either EXCEPT WITH THE E-MAIL ADDRESS I CAN NO LONGER ACCESS BECAUSE THEY LOCKED ME OUT! World class jerks.

  43. taykn

    FaceBook pulled the same…We don’t recognize your new device therefore we are locking your account for your safety…..Please Internet stop saving me from myself!!!!
    You give the password and the secret question, but NOOOOOO they want just a bit more to be sure, more of stuff you have no idea about since the account was old as dirt and you lost such nit pickin’ details years ago.
    I am looking into Gmail, but in all actuality…nothing that is not written down is safe.
    I am loving this thread though….reads like a SNL skit. LOL. Idn’t that special!

  44. t

    My account has been suspended-Ive filled out the online form, I then receive an email to state that I can get into my account but when I log in it says that Ive been suspended as before. When putting in phone number into window Im unable to type in box that requires number.
    Any ideas much appreciated……

  45. thanks for this post………
    great article…

  46. wise

    This is a shame! This thread had been 4 years and there are so many issues! What the f**k with MS? What so special with tel number? What’s wrong with using security questions and alternate email?! Really f**k!!

  47. MTN

    t have you had any luck accessing your account I have the same problem and for the life of me can’t figure out what’s the next move. Pleas tell me you found a way. I have mails I need to access in that account.

  48. ViableNutria

    Bottomline, F**K Microsoft. I will use Gmail for now on. oh wait…
    MS Accounts are required for XBOX?!
    Never dealing with MS again.

  49. ViableNutria

    Same here.
    And everytime it says not enough info is sufficient.

  50. Suzanne Blouin

    my account has been ‘temporarily suspended’, I’ve been trying for HOURS to get it back. Can anyone help, phone number, anything!!!

  51. tisha

    earlier i was using Windows 7 later on i upgraded it into Windows 10 free…then i created a microsoft account for it…all was going right….but one day i found some drivers were not working well… the start menu was not opening, sound system was not working, so tried to troubleshoot , nothing worked, then i started system recovery option….after recovery my pc is not opening….the screen is blank….fans make some sound frequently….but nothing working…then i started it in sleep mode which make system lock…ientered the password but it said it is wrong…however this is the same password which i was using to unlock just before the recovery…when i tried to reset my password through other device,it said this account doesn’t exist…i m just fed up….plz help….

  52. Diogo Ramos De Moraes

    I have lost access to one of my accounts and even going through the process and entering as much information as possible I still can’t access my account. It has been a long time and I forgot the security answers as the two accounts I use used to be linked, meaning that when I logged onto my hotmail.co.uk I had access to my hotmail.com assount. I have also changed mobile numbers since then.

    Is there a way of writing to Microsoft or any other way to retrieve access? There are some important emails there that I need to use.

  53. Steven

    They say we get what we pray for. When do I get to use my email account? 5 days ago it wrote 24 hour or less service – Still without access to my email account – it sends me into a loop of “Your account has been recovered” yet try to sign in – its a prank.


    Dear sir i am worried about when i saw that i am coming in UAE at visit visa for apply job and on my cv i used this email id. i am really shocked when i saw this what happen. i use this account from long duration so i forgot primary information. plzz plz sir help me and solve this problem. cell number is register is telenor of pakistan 9203476190458 but in UAE my number is 971554113265. dear sir plzzzzzzzzzzz help me and sought out this problem with immediately effect may there is any interview call me on this email

  55. helenkeenan

    Just got locked out of my hotmail account. Can’t describe how frustrating this is. I understand the sheer anger in the comments below. There appears to be no help. Appalling!!!!! And dangerous.

  56. eva mc carron

    Someone tried to login to my hotmail account..i have tried to use the recovery but it asks me for skype details and i never use skype so i do not know what contacts i have. i have now been advised that i have exceeded the amount of recovery attempts and i am advised to set up a new email address. i have been using this email address for years and i have a lot of things set to it, is there any way of contacting hotmail or getting back in to my email without changing it. any help appreciated

  57. Ima

    Typical Microsoft

  58. Ima

    Long thread. Nothing much from Microsoft. SOSDD.

  59. beth

    Microsoft is bloody rubbish, constantly block your email so they can get money to tell you the same thing you’ve been trying for months.

  60. Becky

    Why is it I can’t open my hotmail account overseas? It asks me for my mobile number to send the code but this is useless to me as my prepaid mobile does not work when I’m overseas and I have to use a different SIM card when traveling in Europe. Then it asks me an alternative email address I give them that too and it still locks me out so I can’t get the code for either option so what is the solution? send to face book? Skype,Line or Whatsapp? What is the solution if I can’t open either of my emails to retrieve the code and prove it’s me. Very frustrating.

  61. Tony R.

    Microsoft Outlook is an absolute piece of trash. I recently set up several Outlook mail accounts to get away from the Yahoo! Mail hacked account debacle, but now (December 2016) find myself locked out of most of those accounts due to “incorrect password”. I go through all the steps to recover the account, entering a new password, but it still says the new password is incorrect. One account got suspended within two months of creation for allegedly sending large volumes of junk mail, although I only use that account for logging into another service completely unrelated to Microsoft and never sent email with that account. On this particular account it demands a cell phone number for recovery, so it can send a code by SMS, even though a recovery email address was originally supplied during account setup. I’m not going to supply my cell phone number to Microsoft’s data sweep; it’s none of their business, and besides, people are more likely to change cell phone numbers than recovery email accounts, so that’s a useless way of verifying one’s identity.

  62. Samara Palmer

    My Grandsons Microsoft account has been blocked by them through no fault of his own, he is breaking his heart as he has a lot to loose on his xbox live account which he cannot use now tried all for filling support etc and I’m left with an emotionally wrecked grandson who has enough problems in his life at the moment any help gratefully accepted.

  63. Hemen

    Hi dear I was blocked my account how to fix my account

  64. Tommaso Lintrami

    Come on, you really made it wrong here!
    Is the third day I am trying to unlock this FRESH account I created just 3 weeks ago.
    Is the third day I try to have the code sent on my phone and I keep in receiving a:

    Usage limit exceeded. Try again tomorrow.

  65. Tommaso Lintrami

    You would probably get out and get a new Apple computer…

  66. Bassam ali

    My Skype account blocked and icant frind way to in blocked my account. Pls helpe to find way to unblock my account I have spidermanbmx@yahoo.com. And alibassam616@yahoo.com

  67. James D

    Yeah well this doesn’t work like this. The first several steps are just a waste of time as the phone number option is all that finally works. Then in a few days for no reason at all the process repeats. Having been locked out many times now I’m starting to call this Phishing Express as it just seems to want phone numbers. Back to Gmail for me as it’s perfectly reliable now I know why they have all the nick names like Micro Shaft, and worse. All their recovery options are Give us your phone number.

  68. stacyb

    how about we all come together and sue microsoft, i bet they give the accounts they blocked back

  69. Annoyed

    Are you suggesting me to give them phone number? They suspend my account for no reason and I should reward them with giving them a piece of my private information? The best suggestion you could give is to quit using microsoft products forever, password always worked as a security barrier for me, never needed the extra “security” features offered by microsoft/facebook and the likes.

  70. Lakawak

    I bet the lawyer will laugh in your face and tell you to get hte f*** out of his office

  71. Dipen Thakkar

    I have some issue with outlook email account
    recently purchased new laptop and i have made email id to access laptop and Microsoft office on name of destinationenterprises@outlook.com But unfortunately i forgot the password and after attempting recovery to many times also submit the detail of card from which i purchased laptop they still not rejecting request to access my account and now they demand 1999/- payment to use the same account
    Please help me regarding this.

  72. Heather Relva

    Any hints on how to recover my hotmail account when 2 step verification has been turned on? I’ve followed all of the prompts, but at the end of it all it still says I can’t access or recover because of the 2 step verification.

  73. Anthony Sherman

    Okay so i have been trying to hotmail account back up and running but microsoft wont let me because i cant remember enough information to prove that it is my account. The reason this happened is because i logged into it on a different computer while i was already loged into it on another computer which i dont have anymore. I really need my account back. And i dont remember the alternate email i put on my account or the number. But the hotmail is under my facebook. That should be enough information right there. I need help

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