Sometimes Microsoft Office Outlook shows an error message saying it encountered a problem and needs to close. It does not provide any additional information, making it harder to fix the issue.
Outlook has encountered a problem and needs to close
The article talks about the possible causes of the problem and how to fix it.
1] Install the latest Update For Outlook
Most of the times, a small change in code may help prevent and fix the problem when Microsoft Outlook crashes frequently. To update Microsoft Outlook:
- Load any Office application like Outlook, Word, etc.
- Navigate the mouse cursor to ‘File’ menu.
- Under it, select ‘Account’.
- Next, below ‘Manage Account’ section you can observe ‘Update Options’ box.
- Click on the drop-down arrow of the box to get the list of options displayed.
- From it, select ‘Update now’.
You should also run Windows Updates and install any updates that may be offered to your system.
After installing the updates, turn on Microsoft Outlook to see if the problem is gone. If not, you may want to remove unwanted registry entries they may be the cause for Outlook crashing.
2] Clean Your Outlook Profile
To clean your Outlook profile:
- Close Microsoft Outlook if it is open
- Press Windows Key + R to open the Run dialog box
- In the Run dialog, type Outlook /cleanprofile
- Click OK or press Enter.
Start Microsoft Outlook and see if the problem is solved. If not, you will need to see if any add-ons are creating the problem.
Read: Word has encountered a problem and needs to close on Mac
3] Start Outlook in Safe Mode
- Close Microsoft if it is open
- Press Windows Key + R to open Run Dialog box
- In Run Dialog box, type Outlook /safe
- This will start Outlook in safe mode where any third-party add-ons are disabled.
- Check and see if your Microsoft Outlook is working properly
If MS Outlook works properly in safe mode, it means some add-on is creating causing Outlook to close. Now you need to isolate and remove the add-ons that might be causing Outlook to crash. To do this:
- Open the File menu or Office menu.
- Click on options
- Click Add-ins
- Towards the bottom of the window, you are presented with, select COM and click Go.
- You will be now presented with a list of add-ons in Microsoft Outlook
- Disable all add-ons (remove the checkmark).
- Enable one add on at a time (check the checkbox against each one, one at a time) and run Microsoft Outlook to see if works properly
This explains how to fix it when you get a message saying Outlook has encountered a problem and needs to close.
If you still face the problem after performing the above steps, please leave a note below mentioning your version of MS Outlook and Windows so that we can assist you in troubleshooting.