How to fix Disney+ Error Codes 43, 73, 83 on your streaming device

In this post, we will identify some potential known causes that can trigger the video streaming service Disney+ Error Codes 43, 73, 83, on your PC or any other streamig device, as well as provide the possible solutions you can try to help remediate the issue as it relates to the three aforementioned error codes.

Disney+ Error Code 43

You might receive the following error message when you try to access DisneyPlus on Windows 10 or any other streaming device:

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Centre (Error Code 43).

If you’re faced with the DisneyPlus error code 43, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Reset your network settings
2. Re-login into the DisneyPlus app
3. Check your DisneyPlus service billing

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

Before proceeding to the major solutions indexed below, you can try uninstalling the DisneyPlus application and re-installing it on your device and check whether the error is resolved. Also, you can shutdown the device on which you are using streaming, and after a couple of minutes restart your device and check whether the error is resolved.

1] Reset your network settings

The DisneyPlus error code 43 might occur due to a bad internet connection. So you can try changing the location of your modem/router if there is a limited signal connectivity issue. If changing the location doesn’t eliminate the problem then restart your router/modem and see if that helps. Otherwise, reset your Network settings.

2] Re-login into the DisneyPlus app

If you are running several apps at the same time then due to overburden issue your DisneyPlus app maybe crashing and you may encounter the error code 43. In this case, you can sign out of the app and then disconnect the devices that consume large bandwidth like gaming consoles etc. After disconnecting all other devices close all the currently opened apps and then sign back into your DisneyPlus app and see if the issue is resolved.

3] Check your DisneyPlus service billing

Another reason that might be triggering the DisneyPlus error code 43 can be the service billing issue. Check your billing details and maybe your subscription of DisneyPlus has expired. If so then contact your service provider for renewing your subscription and then login again into the application.

Disney+ Error Code 73

You might receive the following error message when trying to stream content on DisneyPlus on Windows 10 or any other streaming device:

Disney+ is only available in certain regions. Depending on where you are located, you may not be able to access Disney+. If you think you are seeing this message in error, contact Disney+ Support (Error Code 73).

The error is reporting location availability issues. However, it seems to be impacting some DisneyPlus users that live in countries where this service is already available.

If your country of residence is not yet supported by DisneyPlus, that’s most likely the reason why you’re encountering the error. However, you can use a VPN or Proxy to stream content on DisneyPlus even if your country is not yet supported. But, keep in mind that not every VPN and Proxy server will work with DisneyPlus. As a lot of affected users have reported that DisneyPlus is capable of detecting certain VPN/Proxy solutions and prevent you from accessing the service until you access the service without any anonymity solution.

Nevertheless, if you’re faced with the error, you can try our recommended solutions below and see if that helps to resolve the issue.

1. Remove the VPN client or Proxy server (if applicable)
2. Use a verified VPN client

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Remove the VPN client or Proxy server (if applicable)

There are only a select number of VPN clients and Proxy service that DisneyPlus is unable to detect.

There are numerous reports from users living in countries where the service already launched that are still encountering the error. The reason here is that these affected users have previously installed a VPN client or they’re filtering their Internet connection through a proxy server. It’s noteworthy that DisneyPlus like Netflix will detect your VPN by looking at your configuration even if it’s not active.

So if you’re encountering the issue in a country that already supports DisneyPlus, see if you have ExpressVPN (or other equivalents) or if your internet connection goes through a proxy server. If so, you can try uninstalling your VPN software via the Programs and Features applet in Windows 10 or remove any proxy server from your computer and see if that resolves the issue.

2] Use a verified VPN client

If you are not living in a country that supports Disney+, the only way you are going to play it is by using a VPN client in order to make it seem like you’re accessing the streaming service from a supported location.

As of now, there are only a handful of VPN services that work fine with DisneyPlus.

Here’s a list of user-verified VPN clients that can allow you to stream content on DisneyPlay without issues:

Keep in mind that this list is subject to change. DisneyPlus bans VPN clients all the time, and new VPN clients manage to get around the VPN detection feature that the streaming service has.

Follow our instructions in this blog post to set up a VPN in Windows.

Read: Fix Disney+ Hotstar error codes

Disney+ Error Code 83

You might receive the following error message when trying to stream content on DisneyPlus on Windows 10 or any other streaming device:

Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 83).

This DisneyPlus error code 83 can occur due to a variety of reasons including your browser settings/configurations, network connectivity, or at times an overloaded server.

If you’re faced with the DisneyPlus error code 83, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Try using a different web browser
2. Switch network connection
3. Reboot router/modem
4. Use a VPN

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Try using a different web browser

The DisneyPlus error code 83 can be triggered due to the web browser configuration you are using. Some users reported that the issue is fixed when the website is visited on a different browser. So you should try accessing the website via a different web browser. If the error persists, then that means the problem is not with your web browser but rather the network connection.

If the issue disappears on a different browser and is restricted to a specific browser, it is probably due to your browser settings. This includes the various extensions you have installed on your browser and more. In this case, you can try to disable the various add-ons/extensions you have installed on your browser and then try to pinpoint the culprit. Alternatively, you can also try accessing the website via the InPrivate or Incognito mode where all of the extensions are disabled by default if you haven’t changed the settings.

Once you have located the troublesome extension, remove it from your browser and then try accessing the website. In case you are using Microsoft Edge, you can also try resetting the browser.

If this solution does not work for you, continue with the next solution.

2] Switch network connection

If you are using a public network, it is very likely that the network is causing the issue. This can be due to the fact that there’s quite a load on the network and hence you are not able to get sufficient speed and so the connection is dropped. In this case, you can try switching from a public network to a private network and see if that helps.

If you are facing the problem on the mobile application of DisneyPlus, you can try switching your network from cellular to WiFi and vice versa and see if that resolves the issue.

3] Reboot router/modem

If you are able to solve the issue by changing to a different network, that means something is wrong with the network configuration of the previous one.

In some cases, the issue can be due to your IP address blocked by the webserver. Rebooting your router will assign you a new IP address and you will be able to test your connection to the webserver again. You can try rebooting your router 2-3 times just to be on the safe side. Here’s how:

• Unplug the power to your internet device.
• Now, wait for at least 5 minutes.
• Plug in the modem/router and wait for the connectivity light to start blinking.

In the unlikely scenario of the issue still occurs, you will have to reset your router which will restore all the configuration to the default values.

Also, you can try forgetting the WiFi credentials of the problematic network and then entering the credentials again.

Afterward, launch the DisneyPlus app and see if the error code 83 is resolved. If not, continue with the next solution.

4] Try using a VPN

There are certain regions that are blocked from accessing the DisneyPlus web server. In which case, you will have to try using a VPN client that isn’t blocked by DisneyPlus.

If none of the troubleshooting steps outlined in this post for Disney+ error codes 43, 73, 83 doesn’t help you, you may need to contact your device manufacturer, ISP, or DisneyPlus Support for assistance.