In this post, we will try and understand 10 of the most common Disney+ Hotstar errors and see how to rectify these errors. Disney-owned video streaming service Disney+ Hotstar has got millions of subscribers. Unquestionably, Hotstar today is one of the most popular on-demand streaming services. Users can catch up on their favorite daily soaps, reality shows, and movies on one platform.
Hotstar has been gaining incredible popularity with streamers – but it’s not completely free of problems; One of the major issues is that this service is not available outside India and the other one is the bugs and errors which disguise the platform every now and then. Recently, many users have been reporting common Hotstar errors that pop up and disrupt their streaming experience.
Fix Disney Plus Hotstar error codes
Read further to know the 10 most common Disney+ Hotstar errors that many users have reported.
- Playback stream not available
- Something went wrong. We are working on it. Please try again in a bit.
- Hotstar error HP-4030: This content is not available in your region.
- Hotstar error DR-1100: Error playing this content due to DRM issues. Please try again.
- Hotstar error HWEB-1006: You seem to be offline. Please check your internet connection.
- Hotstar error 01008: There is a problem connecting to Hotstar service. Please try again.
- Hotstar error PB-1415
- Hotstar error MN-1004: An error has occurred.
- MEDIA_ERR_NETWORK: Uh-oh, looks like something has gone wrong. Please check your network and retry!
- Hotstar error 711.
Let’s look at each of these error messages in more detail.
1] Playback stream not available
This error denotes that the information stored on the user’s device needs to be refreshed. This error can be fixed easily with the below-mentioned fixes:
- Clear the Disney+ Hotstar app data
- Reinstall the Disney+ Hotstar app
- Restart device
- Turn off Chrome / Firefox extensions
- Clear cookies and browser cache data
Please note – In addition to the above-mentioned solutions please check that your device time is set to ‘Auto date & time’. You can set an Auto date & time by following this path – Go to Settings -> System -> Date & Time and set to ‘Auto‘
2] Something went wrong. We are working on it. Please try again in a bit.
While trying to access the premium videos from the Hotstar application, several users reported getting this particular error message. Typically, this error could pop up due to some script conflict on the server end, like too much traffic, or some issue with the browser or some third-party add-on integrated with the browser which is preventing some scripts to run. To fix this error we suggest you try the below:
- Check your network connection
- Install a different browser
- Try using Chrome in Incognito or Private browsing mode
- Clear your Chrome Cache and browsing data
- Flush your DNS
- Check Firewall permission on your system
- Update network drivers
- Reinstall application
The exact root cause of the issue isn’t known, this is exactly why Disney+HS_helps throws generic responses without any particular error code.
Please note – Supported browsers are Chrome (ver 75.x and above), Firefox (ver 70.x and above). You might face issues on other browsers like Brave, Opera, etc.
3] Hotstar error HP-4030: This content is not available in your region.
If you are seeing this error message on your screen, it indicates that your internet connection is hosted with a Hosting Provider/data center. In such a scenario, the content would not work on Wi-Fi. In simple words, if you are trying to connect via a VPN, proxy, or “unblocker” service, then the content playback will fail and you will not be able to stream or download some movies and TV shows. There are few first remedial measures to resume video play on Hotstar, you can try the below:
- Disable any VPN or proxy that route your internet traffic outside of your current region and try Disney+ Hotstar again.
- Set your network settings to ‘Automatic’
If you have disabled proxies, VPNs, or other routing software and still see this error, contact your ISP (Internet Service Provider).
Fix: Disney+ Hotstar error of Something went wrong, We are working on it
4] Hotstar error DR-1100: Error playing this content due to DRM issues.
DRM denotes Digital Rights Management. It’s the software that permits the playback of copyrighted content material. Now since most of Hotstar’s content is DRM-protected it doesn’t allow any of its content to be copied, transferred, or modified in any way. If you see error DR-1100 it possibly indicates that you are trying to view copyrighted content without a valid subscription. To view DRM-protected content, you will need to have a valid subscription and also a device/app that supports DRM.
5] Hotstar error HWEB-1006: You seem to be offline. Please check your internet connection.
The error message clearly indicated that there is a loss of network connection on the device where you are trying to view Hotstar content. Try the below-mentioned solutions:
- Restart your home network
- Improve your Wi-Fi signal
- Switch to a different internet connection
- Restart your router
If you’ve tried all the above and the problem persists, then contact your Internet Service Provider (ISP).
6] Hotstar error 01008: There is a problem connecting to Hotstar service.
This error points to a network connectivity issue that is stopping your device from reaching Disney+ Hotstar. To resolve this issue, you can restart the device or reinstall the app.
7] Hotstar error PB-1415
When you share access with many of your friends or family members, then you are likely to see this error. When Disney+ Hotstar identifies multiple requests for access requested from the same account error PB-1414 occurs. To fix this issue, you will need to Log out of all devices to secure your account and get access to the content again.
8] Hotstar error MN-1004: An error has occurred.
Error MN-1004 usually occurs if Hotstar APIs are being blocked on the Wi-Fi connection. To fix this error, you can try accessing the same content on a different internet connection instead of the Wi-Fi.
9] MEDIA_ERR_NETWORK: Uh-oh, looks like something has gone wrong.
If your browser blocks the download request, you will encounter this error message. It could also be a Firewall/anti-virus/network/plugins related issue. You will need to check the settings of your antivirus firewall, disable ad blocker, and other plugins and extensions on the browser, and try again.
10] Hotstar error 711
If you get this error, then you probably are trying to download more than 5 premium / VIP videos on an account at the same time. It is advisable that clear your downloads every so often, so first finish watching the already downloaded content and then download more.
If you need help, you can always contact their Support on Twitter @DisneyPlusHelp.