Chrome Web Store not opening or working [Fix]

If you can’t open the Chrome Web Store or if it is not working correctly, this post will help you resolve the issue.

How do I open Chrome Web Store?

To open or use the Chrome Web Store, click the three-dot menu button. After that, go to the Extensions option and click on the Visit Chrome Web Store option. Or, you can also enter https://chrome.google.com/webstore in the address bar to open the Chrome Web Store.

However, some users have reported that the Chrome Web Store is not opening in their browser. Many have said they can’t add new extensions, and the Store is not working properly.

Chrome Web Store not opening or working

If the Chrome Web Store is not opening, working correctly, or letting you install new extensions on Windows, here are the solutions that you can use to fix the problem:

1. Make sure Chrome is up-to-date.
2. Check if you are browsing in an Incognito or guest window.
3. Delete the browser cache and cookies.
4. Log in to the Chrome Web Store with the same account as Chrome.
5. Turn off some problematic extensions.
6. Contact your administrator (if applicable).
7. Try contacting the developer of the problematic extension.

1] Make sure Chrome is up-to-date

If you are having an issue with installing a new extension or theme from the Chrome Web Store, check if you are using an outdated version of Chrome. This issue is likely to occur in an out-of-date Chrome browser. Hence, if the scenario is applicable, update Chrome to its latest version and then see if Chrome Web Store is working properly or not.

Here’s how you can update the Chrome browser on Windows:

• First, open Chrome and click on the three-dot menu button present at the extreme top-right corner.
• Now, click on the Help option and choose the About Google Chrome option.
• Chrome will now check for new updates and download & install them.
• When updates are installed, you will need to relaunch Chrome. So, restart Chrome and check if the problem is resolved.

2] Check if you are browsing in an Incognito or guest window

If you are browsing Chrome in an Incognito or guest window, you won’t be able to add new extensions to the browser. Hence, exit the incognito mode and then try installing the desired extensions.

3] Delete the browser cache and cookies

Such issues can also be triggered due to corrupted or out-of-date browsing data such as cache and cookies. So, if the scenario applies, you can clear the cache and cookies data from Chrome to fix the issue. Here are the steps to do that:

• First, open Chrome and click on the three-dot menu button.
• Now, go to the More tools option and choose the Clear browsing data option.
• Next, tick the checkboxes called Cookies and other site data and cached images and files.
• After that, make sure the Time range is set to All time.
• Then, press the Clear data button and wait for the process to end.
• Finally, open Chrome Web Store and check if it is working fine.

4] Log in to the Chrome Web Store with the same account as Chrome

If you can’t see extensions, themes, or apps on Chrome Web Store or are unable to install extensions, make sure you are logged into Chrome Web Store with the same account you have used to log into the Chrome browser. To do that, you can follow the below steps:

First, open Chrome Web Store, and from the top-right corner, check the email address with which you are logged into the Store. If it is the same as the email account you are signed into Chrome, skip this fix.

But, if the account is different, click on the email address and choose the Sign in with another account option. Now, choose the same email address that you have used to sign into Chrome and follow the prompted instructions to complete the sign-in process.

Once done, open Chrome Web Store and see if the problem is resolved.

Read: Google Chrome is Freezing or Crashing on Windows.

5] Turn off some problematic extensions

There might be some problematic or suspicious extensions installed in Chrome that are interfering with the installation of new extensions. Hence, if the scenario applies, you can disable such extensions and then see if you can install new extensions, themes, or apps from the Chrome Web Store or not.

To disable extensions, click on the three-dot menu button and choose the Extensions > Manage Extensions option. Next, switch off the toggle associated with a suspicious extension/theme to disable it, or click on the Remove button to permanently uninstall it.

Read: Fix Google Chrome screen flickering issue on Windows.

6] Contact your administrator (if applicable)

If this issue occurs with your work or school account, you need to contact your Google Workspace administrator. Your administrator might have blocked you from installing new extensions, themes, and apps in Chrome. And thus, you can’t add new extensions to your Chrome browser. Hence, contact your administrator and submit your query regarding the issue you are facing. The admin should be able to fix the problem for you.

7] Try contacting the developer of the problematic extension

In case you are experiencing this problem with specific extensions, apps, or themes on the Chrome Web Store, you can contact the respective developer and see if they can help you.

To do that, open your Chrome Web Store and go to the problematic extension, theme, or app page. Next, move to the Support tab and click on the Contact the publisher button. After that, fill out the form describing the problem you are experiencing.

You can also open the extension page and scroll down to the Additional Information section. Then, click on the Contact the developer option and use your default mail app to send an email regarding the issue you are facing. The team should get back to you with troubleshooting tips.

Hope this helps!

How do I reset Chrome Web Store?

If you are facing issues with the Chrome Web Store, you reset it by resetting your Chrome browser. To do so, click on the three-dot menu button and choose the Settings option. On the Settings page, go to the Reset settings tab and click on the Reset settings to their original defaults option. Next, confirm the process by pressing the Reset settings button. It will reset your Chrome settings and disable all your extensions.

Now read: Chrome crashes or freezes when downloading a file.