Your PC ran into a problem and needs to restart

If you see a message Your PC ran into a problem and needs to restart on a blue screen on your Windows 10, Windows 8.1, Windows 8, Windows Server computer systems, it is possible that your system may have crashed due to various reasons, like a bad driver, memory issues or corrupted system  files.

Your PC Ran Into A Problem And Needs To Restart

Starting with Windows Vista, the operating system attempts to fix the problem on its own in most cases, but if it cannot recover on its own, it will show a stop error screen.

When Windows encounters a condition that compromises safe system operation, the system halts. This condition is called a ‘Bug Check’. It is also commonly referred to as a system crash, a kernel error, a system fault or a Stop error. When Windows encounters such a serious error that forces it to stop running and restarts the system.

Your PC Ran Into A Problem And Needs To Restart

The full message you see would be:

Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you.

Alternatively, you could also see the following message on a light blue screen:

Your PC / Computer ran into a problem that it couldn’t handle and now it needs to restart. You can search for the error online.

The system will not display the detailed Stop error information, as it used to in earlier versions of Windows, because in most cases users found it overwhelming.

1] This screen stays for a few second before Windows restarts. This way we may unable to read what is written. To get around it, one has to disable the auto PC restart option from the StartUp & System Recovery settings. Knowing the error code, can help identify the problem/solution.

So in order to make the system not restart automatically, you will have to do the following:

Open Control Panel. Next click on System And Maintenance > System > Advanced System Settings > Advanced tab > Under Startup And Recovery > Click Settings > Clear the Automatically Restart check box > click OK.

2] Now if you see this screen, the first thing you need to do is note down the error message you see. It could be HAL INITIALIZATION FAILED as you see in the image or it could be anything else. If you are using VMware ensure that you are using its latest version.

If this information helps, you fix the issue, good, else move on to the next step.

3] You may need to force Windows to display the Stop Error information. Now the next time you get a Blue Screen, you will see the detailed Stop error information, which may help you with advanced troubleshooting.

4] Once you are equipped with the Stop Error message and the Bug Check message and code, you can proceed to see this Windows Stop Errors Guide, which will help you troubleshoot the problem.

5] Running the System File Checker or Automatic Repair are the other options you may want to consider.

6] Ensure that all your device drivers are up-to-date. Intel user may use Intel Driver Update Utility, whereas AMD users may use AMD Driver AutoDetect.

If you have any questions, you can always post in our TWC Forums, where someone is sure to help you.

See this post if you receive a Your PC will automatically restart in one minute message in Windows 10.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

17 Comments

  1. Joseph

    Thank you anand, Really thanks for your post, Actually last 3 months back i have same problem…still now also thanks for sharing wonderful info & keep posting…Anand

  2. Peter Busuttil

    Had this problem a couple of weeks ago and I had to refresh the PC.

  3. Des Crite

    My Gateway laptop is doing this and I don’t understand how to fix it. Can anyone help?

  4. Sam

    Installed windows 10. Now get “password incorrect” and then ” Your PC ran into a problem and needs to restaRt….”

    What can I do?

  5. Andrew Reily

    I also got this error last night. Doing the free upgrade o Windows 10 from Windows 7.
    It just stays on that blue screen error and does not reboot.
    If I physically shut it down and power it back on again it goes back to the same error

  6. Angel

    Same problem here, which i don’t understand…

  7. Sam Muyinda

    I run into this problem whenever I disable Avast Shield on Windows 10 PC.

  8. lucky

    Same problem here. Not sure what to do.

  9. asdfasdfasdf

    Don’t disable it then 😉

  10. Trooper Bias

    ‘ This is just insanity in reference to , Computer has run into a problem, needs to restart”. This should never exist. .What has taken place is when the conception of computers there were these young pimpled kids designing and putting in these nightmare over-installments. They over-filled this little box with what if’s, as=, ‘Do you want to close all tab’s?,speed up browsing, need to restart & on and on.and these forced windows stay in your face til an x off..Also there are no such thing as buffering,ask Netflix..this is out dated but will cost money to redo so we are left with status quo. Until demanded a change all will remain the same.

  11. Avinash

    I also got this error last night. Doing the free upgrade o Windows 10 from Windows 7.
    It just stays on that blue screen error and does not reboot.
    If I physically shut it down and power it back on again it goes back to the same error

  12. Laura

    How can I go into control panel if my computer keeps restarting and I cannot get in. This is not helpful at all.

  13. Callsign: JoNay

    Hi Laura, I’m wondering the same thing. I get the stop code screen on start up and I can’t get passed it. Were you able to eventually solve it? Let me know. Thanks.

  14. Rajesh Chaudhary

    Uh,, This usually happens in Windows 10 with outdated Windows version. When you try to sleep your laptop for 3-5 times a day, the problem begun to arise.
    The solution is simple. Make sure you windows 10 is up-to-date. Make sure you’ve all your drivers updated as well as all your security.
    I hope this is definitely help.

  15. Sp?de

    To anyone experiencing this problem: Uninstalling the current NVIDIA drivers, and reverting to a slightly older version completely solved this in my case. None of the other suggestions did, although I got some extra uptime running a CHKDSK /F.

    Good luck everyone.

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