The Get Help app is one of the numerous ways if you are facing problems and wondering how and where to get help in Windows 11/10. You can open the Get Help app by clicking on the Get Help link at the bottom of every page within the Settings app under the ‘Do you have a question’ text, and also by clicking or tapping on the Start button and then select Get Help from the app list or you can enter help in your taskbar’s search field, and then clicking or tapping on Get Help.
So, if when you try to open/launch the Get Help app and you receive the error message “Something went wrong on our end. We’re working on it.”, then this post is intended to help you. In this post, we will identify the cause of this issue, as well as provide the workaround you can try to help you fix the issue.
When you launch the Windows 10 Get Help app and it fails to establish a connection with the Microsoft Virtual Agent, you’ll receive the following error message;
Something went wrong on our end. We’re working on it
This Windows 10 Get Help app issue occurs when one of the following conditions is true:
- You change the proxy settings under Settings > Network & Internet > Proxy to loopback.
- A third-party application, such as Fiddler, STunnel, changes the proxy settings to loopback.
The image below shows a proxy server with a loopback address:
It’s noteworthy that even if your proxy isn’t on a loopback address but you’re running a proxy server anyway, you may encounter this issue as well.
Get Help app not working in Windows 11/10
If you’re faced with this Windows Get Help app issue, you can try the recommended workaround described below to easily resolve the issue.
Do the following:
To restore the Get Help app to a working status, reset the proxy settings to the default settings.
Get Help app in Windows 11/10
Get Help (previously Contact Support) is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.
Once a problem has been entered, the user is offered a chance to review that and select from the whole gamut of Microsoft product based on their icons.
After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message.