Troubleshoot: Cannot log on to Windows 10

Sometimes while logging on to Windows is not easily possible, and its most probably due to the occurrence of some common problems. They may be related to some basic or critical issues. If you are unable to sign in or log on or log in to a Windows 10/8/7 computer, here are a few password problem troubleshooting steps, you may want to follow.

Can’t log on to Windows

Here are the common issues and solutions to some common problems with logging on to Windows.

Issue 1: I tried to log on, but I keep getting a message telling me that the username or password is incorrect.

Solution: Here are several possible solutions to fix this problem.

1. Caps Lock might be ‘on’: Passwords in Windows are case-sensitive, which means that every time you type your password, you have to capitalize each letter in the same way that you did when you first created it. If you have accidentally pressed Caps Lock, then you’re inadvertently typing your password in all capital letters. Make sure Caps Lock is off, and then type your password again.

Can't log on to Windows 8

2. You might be typing the wrong password: If you can’t remember your password, you need to reset your password, either with a password reset disk or an administrator account.

3. An administrator on the computer might have reset your password: If your computer is on a network, a network administrator can reset your password. If you think this might be the problem, check with your network administrator. If your computer is in a workgroup, anyone who has an administrator account on the computer can change your password.

Read: The user name or password is incorrect | That password is incorrect message.

4. You might be trying to log on to the wrong user account: If you have more than one user account on the computer, make sure you’re logging on to the account that matches the password you’re using. Use ‘switch user’ to select the right account.

5. You might forget your password: Forgetting a password is the most common issue. To overcome this issue use Reset Password option available at logon screen once you tried to insert a wrong password.

Issue 2: My computer is part of a domain, and I want to log on to a local user account, not my domain account.

To log on to a local user account on your computer, you need to know the name of your computer and the username for the account that you want to log on to. To log on to a local user account, follow these steps:

  1. On the Welcome screen, click Switch User.
  2. Click Other User.
  3. In the username field, type the name of your computer, a backslash (\), and the user name for the account that you want to log on to. For example – computer name\user name
  4. Type your password, and then press Enter.

Issue 3: I can’t use my fingerprint reader to log on to Windows.

If you upgraded Windows from a previous version, your fingerprint reader should continue to work. If you performed a clean install of Windows, your fingerprint reader might not work; an updated driver or application might be available for download through Action Center or Windows Update. If you are not able to find a driver using Action Center or Windows update, you should contact your computer or fingerprint reader manufacturer for drivers that are compatible with this version of Windows.

Read: Fingerprint Reader not working in Windows.

Find out how you can prevent users from changing Password in Windows 10/8/7.

These links may also interest you:

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Nitin Agarwal is an MVP alumni and a Pro Blogger. He was awarded as Most Valuable Professional for 3 times by Microsoft in Windows Expert - Consumer category. He is immensely inspired by Bill Gates, Steve Jobs and APJ Abdul Kalam.

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