Teams not syncing with Outlook or OneDrive

You can sync your files in Microsoft Teams to OneDrive. This feature of Microsoft Teams makes your office files available in OneDrive and you will access all of them in File Explorer. Similarly, the sync feature in Teams is also available for Outlook. Syncing Outlook with Teams will make your contacts and Outlook Calendar available on Teams. For some users, Teams is not syncing with Outlook or OneDrive. If you experience such an issue with Microsoft Teams, the solutions provided in this article will help you resolve the problem.

Teams not syncing with Outlook or OneDrive

If Microsoft Teams is not syncing with Outlook or OneDrive, the following solutions will help you fix the problem.

1. Check if you are using the latest version of Teams, Outlook, and OneDrive
2. Check if OneDrive is running
3. Sign out and sign in to Teams
4. Clear Teams cache
5. Open Outlook in Safe Mode
6. Uninstall and reinstall Teams and OneDrive
7. Try the web version of Teams

Below, we have described all these fixes in detail.

1] Check if you are using the latest version of Teams, Outlook, and OneDrive

The first step is to check if you are using the latest version of Teams, Outlook, and OneDrive. To do so, you have to check for updates manually.  The following steps will guide you on how to check for updates in Teams, Outlook, and OneDrive.

How to check for updates in Teams

1. Open Microsoft Teams app.
2. Click on the three horizontal dots on the top right side.
3. If an update is available, you will see the “Update and restart” option. Click on that.

If you are using Microsoft Teams (work or school), go to “Settings and more > About > Version.”

How to update Outlook

Now, check if an update for Outlook is available. Open Outlook and go to “File > Office Account.” You will be able to update Outlook from there.

How to update OneDrive

The following steps will help you update OneDrive:

1. Click on your System Tray and then click on the OneDrive icon.
2. Go to “Help & settings > Settings.”
3. Select the About tab and click on the version number link.

After that, OneDrive will open a page in your default web browser showing you the latest build of OneDrive. If your OneDrive build is outdated, download the latest version and install it.

After installing the latest updates on Teams, Outlook, and OneDrive, the issue should get fixed.

2] Check if OneDrive is running

By default, OneDrive starts automatically when you turn on your system. It continues to run in the background. If you want, you can disable it from starting automatically on system startup under the Startup tab in Task Manager or in Windows 11/10 Settings. If you disable a particular startup app, it will not run by itself when you start your system.

If OneDrive is not running on your system, you will experience sync issues with Teams and OneDrive. Check if you have disabled it to run on startup by mistake. If yes, enable it and restart your computer.

3] Sign out and sign in to Teams

One simple fix to resolve this problem is to sign out and sign in Teams. Go through the following instructions:

1. Open Teams and click on your profile icon on the top right side.
2. Click Sign Out.
3. Now, click on your System Tray and right-click on the Teams icon, and select Quit. This will completely close Microsoft Teams.
4. Open teams again and sign in by using your Microsoft account credentials.

This trick has worked for some users. Check if it works for you or not.

4] Clear Teams cache

Cache stores data temporarily in order to make the future requests by an app fast. In simple words, cache files make the functioning of software smooth. Sometimes problems occur due to the bad or corrupted cache. You might be facing sync issues with Teams and OneDrve or Outlook due to the corrupted Teams cache. We suggest you clear your Teams cache and see if it helps.

5] Open Outlook in Safe Mode

There might be a problematic add-in in Outlook causing the syncing issues with Teams. To confirm this, open Outlook in Safe mode. If Teams is able to sync with Outlook after launching it in Safe mode, you have to identify the problematic add-in. Close Outlook in Safe mode and relaunch it in normal mode. Now, disable Outlook Add-ins one by one and check if the problem is resolved after disabling each add-in. In this way, you will be able to identify the culprit.

6] Uninstall and reinstall Teams and OneDrive

If the problem still persists, uninstall Teams and OneDrive, and reinstall them again. You can download the latest version of Microsoft Teams and OneDrive from the Official website of Microsoft.

7] Try the web version of Teams

You can also try the web version of Microsoft Teams. For this, you have to use Google Chrome or Microsoft Edge. Firefox is not compatible with the web version of Microsoft Teams. When you log in to Teams in Chrome or Edge, you will be prompted to open the Teams desktop app. Cancel it and select the “Use the web app instead” option.

Read: How to use Shifts in Microsoft Teams.

Why is Microsoft Teams not syncing?

If Microsoft Teams is not syncing with Outlook or OneDrive, its cache files might have been corrupted. Another cause is the outdated versions of Teams, Outlook, and OneDrive. Apart from that, some problematic Outlook add-ins are also responsible for causing the syncing issues with Teams. We have explained some solutions in this article that will help you fix this problem.

How do I sync OneDrive and Teams?

To sync OneDrive and Teams, make sure that OneDrive is running on your computer. Now, follow the steps written below:

1. Open Microsoft Teams.
2. Select the files that you want to sync with OneDrive.
3. Click Sync.

After performing the above steps, you have to wait for some time. After the syncing process gets completed, your files will be available in your OneDrive. Now, you can access them from File Explorer.

Teams will create a folder with the name of your organization in OneDrive automatically. All the synced files will be available inside that folder. You will find the folder at the following location in File Explorer:

%userprofile%\organization name

Copy the above path and paste it into the Run command box, and hit Enter. Do note that, you have to replace the organization name in the above path with the name of your organization.

I hope this helps.

Read next: How to Restrict Editing of Uploaded documents in Microsoft Teams.