According to some Surface Pen users, they are not able to use the eraser. If this scenario is applicable to you, then don’t fret about it. In this article, we have mentioned why this issue is happening and what you can do to make the eraser start working. So, if your Surface Pen eraser is not erasing, you have come to the right place.
Why is my Surface Pen Eraser not working?
There are many potential reasons why the Surface Pen eraser is not working. We have mentioned some of them below:
- Most users tend to not use the device correctly, some of them hold the pen with a different angle, whereas, some just don’t put enough pressure, and some do both of these mistakes,
- If your Drivers are outdated, or faulty then you can face the error in question. You can simply update them to resolve the issue.
- There can be a glitch in your Surface pen due to which your eraser isn’t working so restart it to resolve the issue.
- A corrupted Pen driver is one of the reasons why you can’t use the Pen eraser, therefore reinstalling the Pen driver is recommended.
Now that we know what could have caused this issue, let us now go through the troubleshooting guide to find a remedy for this situation.
Fix Surface Pen Eraser not erasing
If the Surface Pen eraser is not erasing or working properly then execute the following solutions to resolve the issue:
- Check your hardware and the way you are using it
- Update all your Surface Drivers
- Restart both the pen and the device
- Remove your pen from paired devices and reconnect it
- Reinstall the pen driver
- Run Hardware and Devices Troubleshooter
Let’s start this troubleshooting guide.
1] Check your hardware and the way you are using it
Before trying to resolve the issue, you should check if there is actually a problem or if you are just not using the device it should have been used in the first place. First of all, check if the eraser is attached to the Pen, you should give the eraser a tuck to make sure that it is attached to the Pen. Next up, you need to make sure that the eraser is pointing downwards for it to work, sometimes, a slight tilt can stop the eraser from doing its job. Also, you need to put an ample amount of pressure to erase something, this is implemented to prevent accidents. If there is nothing wrong with the hardware or the way the eraser is being used, move to the next solution.
2] Update all your Surface Drivers
Run Windows Update on your Surface device and install even the Optional Updates especially if some are available for the Surface Pen. Alternatively, you can download the latest Surface drivers, firmware, and software from Microsoft.
3] Restart both the pen and the device
Next up, if updating doesn’t work out then you should reboot both the pen and system to see if the issue is resolved or not. This will allow both devices to start the required services. Once your device starts again, check whether the pen’s eraser is now working or not. Hopefully, this will do the job for you.
4] Remove your Pen from paired devices and reconnect it
According to some users, there was a glitch in the pen, and removing it from the paired devices and then reconnecting it resolved the issue. We are going to do the same using the following steps.
- Click Win + I to open Settings.
- In the Bluetooth & Device section, click on View more devices (for Windows 11) or Bluetooth & other devices (for Windows 10).
- Locate your device.
> Windows 11: Click on the three vertical dots and select Remove device.
> Windows 10: Select the device and click on Remove device.
Restart your device and pair your pen with the device again. Hopefully, this time, you won’t encounter the same error.
5] Reinstall the Pen driver
You may encounter this issue because of a corrupted pen driver, there could be various reasons for the same such as incomplete installation. In order to repair this issue, we need to reinstall the Pen driver associated with your Surface pen. Follow the prescribed steps to do the same:
- Right-click on the Start Menu and click on Device Manager.
- Look for the Surface Pen driver, mostly it will be under Bluetooth.
- Right-click on the Surface Pen and then select Uninstall Device.
- Click on the Uninstall button.
- Now, click on the Scan for hardware changes icon to install the driver.
You can also remove and attach the device to reinstall the driver, either way, once the driver is installed, use the eraser to find out if it is working now or not.
6] Run Hardware and Devices Troubleshooter
One of the reasons why your Surface Pen Eraser is not working can be due to an issue with your device. To find out what’s the matter with your device we are going to use an in-built tool called Hardware and Devices Troubleshooter. To do the same, open Command Prompt as an administrator and run the following command.
msdt.exe -id DeviceDiagnostic
Once the whole process is completed, check if the issue persists or not. Also, make sure that there is no issue with your Bluetooth by troubleshooting Bluetooth.
We hope that you are able to resolve the issue using the solutions mentioned in this post.
How do I fix my Surface Pen eraser?
If your Surface Pen eraser is not working, execute the solutions mentioned above. However, sometimes, users just don’t use the eraser as it should have been used. You need to put some amount of pressure and make sure that the Pen is pointing downwards, sometimes, a slight angle can stop you from erasing.