If your Surface keyboard or Type Cover is not working, follow these troubleshooting tips to eliminate the issue. There could be several reasons why Surface’s keyboard may stop working or respond slowly. To get your Surface keyword to work, you can reattach the keyboard & update the firmware. No matter which generation of Surface you are using, the solutions are more or less the same.
Surface Keyboard not working
If your Surface Keyboard is not working but your Touchpad or Mouse does, maybe after an Update, here are suggestions to help you fix the issue.
- Detach and reattach the keyboard
- Force restart Surface
- Install available updates
- Submit repair request
To learn more about these solutions, continue reading.
1] Detach and reattach the keyboard
It is the most working solution that you can use to get rid of the problem. No matter which Surface you use, this solution works on all of them. At times, your Surface may lag, and that could cause the issue while typing anything using the keyboard or Type Cover. That is why you can detach your keyboard and reattach it. It is like a reset or restart for the keyboard.
2] Force restart Surface
At times, your Surface may stop working when there is a lack of resources. In such situations, you cannot do anything on your Surface. Whether you want to browse the internet, watch a movie, edit a video, or anything else, you cannot do anything on your device. That is why you need to force restart your device.
The process to restart your Surface may vary depending on the version. For example, if you use Surface Pro 5 or later, Surface Go, Surface Studio, or Surface Book 2 or later, you need to press and hold the Power button until it shuts down and restarts. For your information, it may take 20 seconds to start the restart process. You need to hold the button for that much time.
On the other hand, if you have Surface Pro 1, 2, 3, and 4 or Surface Book 1, Surface 2/3/RT, etc., you need to press and hold the Power button for almost 30 seconds. Then, press and hold the Volume Up and Power buttons together for 15 seconds.
Once done, your device will restart automatically.
3] Install available updates
If you haven’t updated your device for a long time or installed any driver update, you need to follow this solution. Some modern apps may not work well with your Type Cover when the drivers are not updated. That is why you need to search for available Surface firmware updates and install them if there is any pending update.
4] Submit a repair request
If none of the solutions work for you, you must submit a repair request.
- For that, visit the official website at account.microsoft.com and sign in to the Microsoft account you use on your Surface.
- Then, click on the Info & support option and head to the Device Coverage section.
- Next, click on the Start Order option. You need to fill up a form to submit the request.
How do you fix an unresponsive keyboard on a Surface Pro?
To fix an unresponsive keyboard on a Surface Pro, you must detach and reattach your Type Cover first. Then, you can force restart your device. However, if those solutions do not work, you can install pending updates. Even if that doesn’t work, you need to submit a repair request.
I hope this guide helped you.