Blue Screen of Death errors are among the toughest ones to resolve. They immediately shut down your computer and any of your unsaved work is lost. One such error is the BHDrvx64.sys Blue Screen of Death error. If your encounter this error on your system, please read through this article for the resolution. The error occurs randomly while the user is using his/her computer. The system shuts down and restarts. The causes include corrupt system files, drivers, issues with the RAM, or impact through malware.
What is BHDrvx64.sys?
The bhdrvx64.sys driver file is also known as BASH Driver or Symantec Heurisitcs Driver which belongs to BASH software of Utility Common Driver developed by the Symantec. It is located in the C:\Windows\System32\Drivers\ folder.
Fix BHDrvx64.sys BSOD error
The BHDrvx64.sys failed Blue Screen error can shut down your computer and your unsaved files will be lost. Follow these suggestions to resolve the issue.
- Update Windows OS and install even the Optional & Driver Updates
- Perform an SFC Scan
- Troubleshoot in Clean Boot state
- Scan your system for antivirus
- Update or uninstall Norton software
- System Restore
If you cannot boot Windows normally to the desktop, you may have to try and boot in Safe Mode or into the Advanced Startup options screen to be able to carry out the fixes. You will need to make use of the Command Prompt. For some strange reason if you can boot in Safe Mode but cannot access the Advanced Startup Options screen, when in Safe Mode, you may use the Command Prompt to boot Windows directly to the Advanced Startup Settings screen.
1] Update Windows
There is quite a possibility that this issue must be under consideration by Microsoft since a lot of users have reported it. If that is the case, then updating Windows could push the fix to your system. Please make sure to install even the Optional & Driver Updates on your system. Basically, keep updating till you reach the stage when hitting the “Check for updates” button doesn’t return anything.
2] Perform an SFC Scan
In case the issue is caused by corrupt system files, then an SFC Scan would be helpful in solving the problem. The procedure to perform and SFC Scan is as follows:
Search for Command Prompt in the Windows Search bar.
On the right pane corresponding to application, select Run as administrator. This will open the elevated Command Prompt window.
In the elevated Command Prompt window, type the following command and hit Enter to execute it.
sfc /scannow
3] Troubleshoot in Clean Boot state
In case the issue is caused by interfering third-party programs, the cause can be isolated by troubleshooting the issue in the Clean Boot state. The procedure is as follows:
- Press Win+R to open the Run window.
- In the Run window, type the command msconfig. This will open the System Configuration window.
- Go to the Services tab.
- Check the box associated with Hide all Microsoft services.
- If any other service is checked, please click on Disable all.
- Click on Apply and then on OK to save the settings.
- In the next window, click on Restart to reboot the system in Clean Boot state.
4] Scan your system for antivirus
If the problem has been caused by a virus or malware, then scanning the system for the same using Windows Defender could be helpful. Other than Windows Defender, you can also use reputed third-party antivirus software.
5] Update or uninstall Norton software
If you have any Norton software installed, update them and see if it helps. If not use Norton Removal Tool to remove the security software and see if that helps.
5] System Restore
If everything else fails, you can consider restoring the system to an earlier restore point. This way, you will be able to recover any lost files. Also, if any other recently installed program impacted your computer, the impact will be reversed.
Can power supply cause BSOD?
Yes, issues with the power supply can cause BSOD error. In case you are using a laptop, this problem is checked both by the adapter of the laptop and then the battery. However, with desktop computers, voltage fluctuations can cause BSOD error. In order to mitigate this problem, you can use a UPS.
