Are you getting an error code 0x87DD0003 on your Xbox console or PC? Here is a complete guide that will help you fix the error. Many users have complained of getting the error code 0x87DD0003 when trying to connect to Xbox Live or signing in on Xbox One. The error occurs even when you try to sign in with the correct login credentials. It is reported to be occurring on both Xbox consoles and Windows PC.
The error could be triggered due to Xbox Live service outage issues. There can be some other reasons for the error as well. It can be caused due to corrupted data associated with the Xbox app. Or, if the time zone is not set correctly on your PC. Other reasons for the same can be outdated Xbox app, corrupted gaming services package, or DNS issues.
In any case, this guide will help you fix the error on both your consoles and PC. So, without much ado, check out the fixes below!
Fix Error Code 0x87DD0003 on Xbox and PC
Here are the fixes that you can try to resolve the 0x87DD0003 error on Xbox and Windows PC:
- Check your internet connection
- Remove and re-add your account
- Check the status of Xbox servers.
- Perform a power cycle on your Xbox console.
- Disable your antivirus
- Set up the correct time zone on your PC.
- Repair or Reset the Xbox app.
- Update the Xbox app on PC.
- Switch the Xbox DNS to manual on the console.
- Reinstall the Gaming Services.
- Install Xbox Identity Provider.
- Troubleshoot your Xbox network connection.
1] Check your internet connection
Before we proceed with the fixes, check with your internet connection. No connection or even intermittent connection may result in this error. Once your internet connection is restored, try signing in.
2] Remove and re-add your account
To remove your account from the console-
- Press the Xbox button.
- Select Profile & system and click on Settings.
- Go to Account and click on Remove accounts.
- Select your account and remove it.
- Restart your console.
To re-add your account to the console-
- Press the Xbox and go to Profile & system.
- Click on Add or switch and select Select Add new.
- Add your details and follow the instructions.
3] Check the status of Xbox servers
The first thing you should do when you encounter this error is to check the server status of Xbox. You need to make sure that your Xbox server is available and running. In case you find out a particular service is down at the moment, you will have to wait until it is up and running. Here are the steps to check the status of Xbox servers:
- Firstly, go to the support.xbox.com website and check out the Xbox servers’ status.
- Now, ensure that the Xbox server is up and running.
In case the Xbox servers are up and running and show green status and you still get the error, try the next potential fix to resolve it.
4] Perform a power cycle on your Xbox console
If you are receiving the error code 0x87DD0003 on your Xbox console, try restarting the console or performing a power cycle. In many instances, the error is caused due to some temporary glitch in your console. So, restarting the device helps in fixing the error. It is proven to be effective in many cases.
You can follow the below steps to simply restart your Xbox console:
- Tap on the Xbox button and hold it until you see the Power center.
- Click on the Restart Console > Restart option and let the console restart.
See if the error is now fixed or not. If not, perform a power cycle on your console using the below steps:
- Press and hold the Xbox button for about 10 seconds to switch it off.
- Remove the power cord of your console from the wall socket.
- Wait for at least 30-60 seconds.
- Plugin your Xbox console and switch it on normally.
- Check if the error is not gone.
If this method doesn’t prove to be effective for you, go ahead and try the next potential fix to get rid of the error.
5] Temporarily disable your antivirus
The error 0x87DD0003 could be triggered if your overprotective antivirus is interfering with your communication with the Xbox server. If the scenario is applicable, you can try disabling your antivirus to fix the error.
6] Set up the correct time zone on your PC
To fix the error, make sure you have set up the correct time zone on your PC. The error could be very well facilitated due to the unsynchronized time zone. Xbox Live most likely won’t function properly with an incorrect time zone. So, set the correct time zone on your Windows PC to fix the error. Here is how to do that:
- Firstly, press Win+I to launch the Settings app.
- Now, go to the Time & language > Date & time section.
- Next, enable the toggles associated with Set time automatically and Set time zone automatically.
- After that, relaunch the Xbox Live application and check if the error is now fixed or not.
If the time zone is set correctly and you still get the error, there must be some other reasons for the error. So, move on to the next potential fix.
7] Repair or Reset the Xbox app
If your Xbox app contains some corrupted settings or data, you might experience the error at hand. Hence, you can try preparing or resetting the Xbox app to fix the error. You can first try preparing the app. If that works, well and good. If not, you can then try to reset the Xbox app.
To repair the Xbox app, try the below steps:
- Firstly, launch the Settings app by pressing the Windows + I hotkey.
- Now, navigate to the Apps tab and select the Apps & features option.
- Next, locate the Xbox app in the list of the installed apps.
- Then, press the three-dot menu button associated with the app and then choose Advanced options.
- After that, scroll down to the Repair option present under the Reset section and click on it to repair the Xbox app.
- Once done, reopen the app and check whether or not the error is resolved.
8] Update the Xbox app on PC
If you using an outdated version of the Xbox app, you are likely to run down errors like these. Hence, it is always recommended to use the latest version of Xbox or any other app. You can update the Xbox app from Microsoft Store and then check if the error is fixed or not.
9] Switch the Xbox DNS to manual on the console
The Xbox console users can try setting up the DNS server manually to fix the error. In case you are facing the 0x87DD0003 error due to inconsistency with your default DNS server, this method will help you resolve the error. Here is how you can change the DNS server on your Xbox console:
- Firstly, press the Xbox button on your controller to bring up the guide menu.
- Now, click on the gear icon and then select the Settings option.
- Next, go to the Network section and choose the Network settings option.
- After that, move to the Advanced settings > DNS settings section.
- Then, click on the Manual option to set up the DNS server manually.
- Now, enter the following address in the respective fields:
Primary IPv4 DNS: 184.108.40.206 Secondary IPv4 DNS: 220.127.116.11
- Next, submit the changes and exit the Settings window.
See if the error is now fixed or not.
10] Reinstall the Gaming Services
If the above solutions didn’t work for you, you can try reinstalling Gaming Services. The error could be triggered due to an underlying corruption associated with Gaming Services. hence, reinstalling the package should help you resolve the error. To uninstall and reinstall Microsoft Gaming Services, use the below steps:
- First, press Win+X hotkey and choose Windows Terminal (Admin) from the appeared menu.
- Now, type the below command to remove the whole Microsoft Gaming Services infrastructure and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
- Next, when the uninstallation is complete, you can reinstall the package by entering the below command:
- Once the gaming services package is reinstalled, restart your PC and check if the error is fixed or not.
If the error still persists, no worries. We got one more fix to resolve the error; so try the next potential fix to get rid of error code 0x87DD0003.
11] Install Xbox Identity Provider
You might run into the error if there is no Xbox Identity Provider application installed on your PC. It is basically an app that allows PC games to connect with Xbox Live. If the app is missing from your system, install it and see if the error is fixed or not. Simply search for Xbox Identity Provider on Microsoft Store. Then, click on the Get button to install the app on your PC.
12] Troubleshoot your Xbox Network Connection
If none of the above-mentioned fixes are working for you, you should troubleshoot the Xbox network connection. Check out the official Xbox Support Page to see the troubleshooting guidelines.
How to fix 0x87DD0003 on PC?
You can fix the error code 0x87DD0003 on your PC by making sure that Xbox servers are up and running. Other than that, try disabling your antivirus, set up the correct time zone, repair or reset the XBobx app, update the app, etc. We have discussed more fixes for the error that you can find out below in the post.
Why is Xbox Live not working on PC?
If Xbox Live is not working on your PC, there might be some ongoing server issues. So, make sure sure the Xbox Live services are up and running. The problem might also be caused due to internet connectivity issues on your system.
Why is my Xbox app glitching
There can be several reasons for your Xbox app not loading. It could be due to the outdated app, interrupted internet connection, or the Xbox Live server issues.
Can’t connect right now Xbox app?
Press the Xbox button and click on Profile 7 system > Settings > Devices 7 connections > Remote features > Xbox app preferences and Allow the connections from any device.
I hope this guide helps!