Some Xbox One users have found themselves coming face-to-face with the 0x87de2713 error. We understand this error pops up whenever users attempt to launch their video games or applications. It’s a rather annoying error, but one we can fix with a little bit of effort.
From what we have gathered, the error suggests the Xbox One system cannot locate the game, whether physical or digital. The same goes where applications are concerned, so right away, we can see how big of an issue this is.
Now, we have come across this error before and can say for sure that it doesn’t take much to solve it. We can only hope some users are not facing a more significant problem that requires more interaction than usual.
Fix Xbox error 0x87de2713
If you see error 0x87DE2713 when you try to open a game or app on your Xbox One console, then one of these suggestions will help you:
- Check if Xbox servers are down
- Switch your console to Offline Mode
- Remove and re-add your account
- Reboot your Xbox One and try again.
1] Check if Xbox servers are down
One of the first things you will want to accomplish here is to check the status of the Xbox Live servers. To do this, please fire up a web browser on your Windows 10 computer or mobile phone, and visit the Xbox Live server status page at XboxSupport, and that’s it.
2] Switch your console to Offline Mode
Maybe the game you’re attempting to run needs to be validated by a server before it can allow you to play. However, if the server is not that of an essential Microsoft server, then chances are you might be able to have some fun by just sending the Xbox One into offline mode.
Getting this done is super easy. Simply press the Xbox button on the controller, then navigate to Settings > System > Network. From there, you must click on Network Settings, then be sure to select Go Offline. From this point on, your Xbox One should be in offline mode, and hopefully, error 0x87de2713 is long gone.
3] Remove and re-add your account
If everything above fails to work, the next step is to delete your account then re-add it right after. This will take a bit of effort to accomplish, so please read carefully.
OK, go ahead and press the Xbox button on the controller, then go to System > Settings > Account > Delete Accounts. Once you’ve done all of that, please choose which one of the accounts you want to remove, then select Delete to confirm your actions.
Now, to have your account added again, hit the Xbox button once more, select the game located at the top-left corner of the display, then scroll down and choose Add New. Enter your Microsoft account details, and that should be good enough.
4] Reboot your Xbox One
You will need to make sure the console is fully powered, which means it is on and not in hibernation. Now, press the Xbox button on your controller for around 10 seconds, or until the LED light at the front of the controller is no longer blinking.
Wait for up to a minute, then restart the console. Be sure to check if error 0x87de2713 continues to show its ugly head.