If you’re encountering Xbox One error 0x87e00064 while installing a game on your Windows 11 or Windows 10 computer, then this post is intended to help you. In this post, we will identify the possible causes, as well as provide the most appropriate solutions you can try to help you remediate this issue.
When you encounter this issue. you’ll receive the following full error message;
Try that again
Something went wrong.
The error code is 0x87E00O64, in case you need it.
You might encounter the error due to one or more, but not limited to the following known causes;
- Corrupted temp folder.
- Corrupted Blu-Ray Cache.
- Firmware inconsistency.
- Bad disk or optical drive problem.
A poster on Microsoft Answers has said that this helped him:
What you need to do is when you out your game disc in, go to manage game and uninstall all. Then you want to search the game in the store and it should say install because you have the game dics in the console. Click Install and it will install the game from the network (Xbox Live store) instead of the game disc. The only down side is that depending on your internet speed it might take awhile to download. But your game is FINALLY DOWNLOADING!
If it helps you, great, else read on.
Fix Xbox One error 0x87e00064
If you’re faced with this Installation stopped – Error 0x87e00064 issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Install the game on a stable internet connection
- Power-cycle your Xbox One console
- Install the game from Xbox Store
- Delete cache and save the file
- Replace Optical Drive
- Wipe Firmware file on your Xbox One console
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Install the game on a stable internet connection
If you’re using a Wi-Fi connection, check that your console is receiving a strong signal, or change to using a wired connection as this gives more stable internet than a wireless one. You can also leave your game installing overnight if it requires downloading a single large file.
2] Power-cycle your Xbox One console
Do the following:
- Ensure that your console is fully turned (not in hibernation mode).
- On your console, press and hold the Xbox button and keep it pressed for about 10 seconds or until you notice that the front LED (on your console) stops flashing.
- Once your Xbox Console is fully turned off, wait for a full minute before attempting to turn it back on.
Note: While you wait for this time period to pass, you can also disconnect the cable from the power outlet in order to ensure that the power capacitors are completely cleared.
- After this period has passed, connect the power cable once again and start your console conventionally to see if this issue has been fixed.
- During this next startup, you can pay attention to the startup animation logo. If you notice that the longest animation logo appears, take it as confirmation that the power cycling procedure has been successful.
- Once the next startup is complete, repeat the action that was previously triggering the 0x87E00064 error code.
If the Xbox One error 0x87e00064 issue persists, try the next solution.
3] Install the game from Xbox Store
Sometimes the game disc can be physically damaged causing Xbox One error 0x87e00064. In this case, you can install the game from the Xbox Store, and then use the game disc to play.
- Go to Xbox Store.
- Go to the Search bar.
- Type in the name of the game
- Install the game
- Wait for the console to finish downloading and installing the game.
- If the installation is complete, insert your game disc and play
If still unable to play, try the next solution.
4] Delete cache and save the file
If your game was not installed or uninstalled, Xbox One error 0x87e00064 may occur due to a cache or a game saved that is related to the game you are installing. Corrupted files that have been saved can also cause the error so in this case, delete all of these items.
To delete saved files, do the following:
- Press the Guide button on your Xbox controller
- Go to Settings Tab
- Select System Settings.
- Select a storage device.
- Select Games and Apps.
- Look for a corrupted game among the saved files.
- Delete it if there is any.
To delete cache, do the following:
- Press the Guide button on your Xbox controller.
- Go to Settings Tab
- Select System Settings
- Select Storage.
- Select any of the listed storage device
- Press Y on the Xbox controller.
- Select Clear System Cache.
- If prompted to confirm the action, select Yes.
- Turn off your Xbox console and then unplug it for at least 30 seconds to flush out the memory cache.
- Turn the Xbox console on and install the game using the game disc.
5] Replace Optical Drive
If you’re only encountering this error code while trying to install content from Blu-Ray disks, you should start considering a bad DVD or problem with your optical drive. This is more likely so if you return your DVD and try to do the installation from a brand new game disk and the issue persists.
Read: Xbox Startup and Online Troubleshooter will help fix Xbox One errors
6] Wipe Firmware file on your Xbox One console
Do the following:
- Start by ensuring that your console is fully booted up, then press the Xbox button on your controller to open up the main guide menu.
- Once you’re inside the guide menu, access the Settings menu.
- Once you’re inside the Settings menu, navigate to System > Console info.
- From the Console Info tab, access the Reset Console button.
- Once you arrive at the next Reset console menu, select the option named Reset and keep my games & apps to initiate a soft reset.
- Confirm the operation, then wait patiently until the process is complete. At the end of it, your console will restart and a couple of OS updates will be installed once the next startup is complete. Follow through with the on-screen prompts to install every OS update in order to be able to go online.
Once your system firmware is up to date, try installing any game and see if the Xbox One error 0x87e00064 appears again.
Any of these solutions should work for you!