If you encounter Xbox Live error 121010 while playing Microsoft Solitaire Collection, this post may help you fix it. You may receive this error message anytime while playing the Solitaire game or just after launching the game. The error code 121010 means Xbox fails to save the user’s data on the cloud. The actual error message that Windows displays when this error occurs looks like this:
There was a problem saving your data to the cloud. Please check the Microsoft Solitaire Collection FAQ at <URL> and refer to error code: 121010.
Below, we have explained the methods to fix this error. But before you proceed, you can try some quick fixes.
- Restart your device and check if the issue is fixed.
- Make sure that you are signed in to the Xbox app.
If the issue still persists, try the solutions mentioned in this article.
Xbox Live error 121010 while playing Microsoft Solitaire Collection
You can try the following solutions to fix the Xbox Live error 121010 while playing the Microsoft Solitaire Collection game.
- Check for updates in Microsoft Store
- Check Xbox Live Status
- Check your antivirus Firewall settings
- Sign out and sign in again to the Microsoft Store
- Run Windows Store Apps Troubleshooter
- Reset the game from Settings
Let’s have a detailed look at these troubleshooting tricks.
1] Check for updates in Microsoft Store
With time, developers release updates to fix the bugs that the users experience in software. Users have to install these update patches to get rid of several bugs and errors. Hence, you should check the Microsoft Solitaire Collection app updates in Microsoft Store. If the update is available, install it.
After updating the game, check if the issue is fixed or not.
2] Check Xbox Live Status
Sometimes, the error occurs due to the Xbox server issues. In such cases, the error disappears by itself after the server issue is fixed on Xbox. To confirm whether or not there is an Xbox server issue, you can check Xbox Live Status. If the website shows a major outage issue with one or more services, you have to wait till Microsoft fixes it.
3] Check your antivirus Firewall settings
You will also get this error message if your antivirus Firewall is blocking the game from connecting to the internet. You should check this and if you find that the Firewall is blocking the game, consider whitelisting the game in Windows Defender Firewall or your third-party antivirus Firewall.
4] Sign out and sign in again to the Microsoft Store
Sign out and sign back into the Microsoft Store and see if it brings any changes. The steps for the same are listed below:
- Launch Microsoft Store.
- Click on your profile picture on the top right side.
- Click your account. A new window will pop up.
- Click Sign out.
- Close Microsoft Store and restart your computer.
- After restarting the computer, launch Microsoft Store and sign in again.
Now, check if you are receiving the same error or not.
5] Run Windows Update Apps Troubleshooter
You can also try running Windows Store Apps Troubleshooter and see if it helps.
6] Reset the game from Settings
If none of the above solutions fixed your issue, you can try to reset the game from Windows Settings. The following instructions will guide you on how to do it.
- Launch the Settings app.
- Go to Apps > Apps & features.
- Scroll down the list and click Microsoft Solitaire Collection.
- Now, click Advanced options.
- Scroll down and click Reset.
- Restart the game.
Resetting the game will erase all the saved data. However, the users who performed this step have stated that when they relaunched the game after resetting it, they received a prompt message asking them whether they wanted to restore the old data or not. This helped them restore the lost game data.
How do I reinstall Microsoft Solitaire Collection?
You can reinstall any Microsoft Store app via Windows Settings or PowerShell. Reinstalling the app may erase all the saved data. Hence, you should perform this task only when you encounter several errors again and again with a particular Store app.
Where has my Microsoft Solitaire Collection gone?
If the Microsoft Solitaire Collection game has suddenly disappeared from your computer, you can try the following fixes:
Hope this helps.