The Windows Club

DNS Server is not responding on Windows 10

When you try to connect to the Internet – but cannot then you may run the Network Diagnostic Troubleshooter to troubleshoot the issue. But at the time, the Troubleshooter itself may throw up the following error message:

Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding.

DNS Server is not responding

DNS Server is not responding

If you face DNS issues or problems on your Windows 10/8/7 computer, here are few things you could try to resolve the Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding error:

  1. Change the DNS server address manually
  2. Use alternative DNS
  3. Enter Physical address in the Network adapter setting
  4. Disable your Firewall.

Fix DNS issues & problems

Before you begin, backup your Router settings and update the firmware of your Router. Check the Router manual for more information on this subject.

1] Change the DNS server address manually

The first thing to try is to change the DNS server address manually. Follow these instructions-

Go to Start and Click on Control Panel

Open up Network and Internet and go to the Network and Sharing Center.

Click on Change adapter settings.

Now you’ll see the list of Network adapters. Select the Network adapter that you are using and right-click on it and open Properties.

DNS Server is not responding

Click on “Internet Protocol Version 4 (TCP/IPv4)”

You’ll see the Internet Protocol Properties.

Select “Use the Following DNS server address:”

Enter the Preferred DNS address:   208.67.222.222

Enter the Alternative DNS address: 208.67.220.220

Also, select Validate settings upon exit check-box.

You computer appears to be correctly configured, but the device or resource (DNS server) is not responding

Click OK, and exit.

Now you have to enter the same DNS address in the Router configuration as well. You may refer the Router manual for more information on this.

2] Use alternative DNS

If this does not help, you may try to install and configure OpenDNS and see if that helps.

3] Enter Physical address in the Network adapter setting

The next suggestion I have to make is entering the Physical address in the Network adapter setting and seeing if that works for you.

To do this-

  • Go to Start and type in CMD and Hit Enter
  • In command prompt type in IPCONFIG /ALL
  • Look for your network adapter
  • Write down the Physical Address. According to this screenshot, it’s 78-DD-08-F1-DF-B0 in my case.

Now go to Start and type in NCPA.CPL. Right Click on your Network adapter and go to Properties.

Select Configure.

Then follow these steps-

  1. Click on Advanced Tab and select Network address
  2. Select the radial button Value
  3. Type in the physical address you wrote down before, (In my case it was 78-DD-08-F1-DF-B0) Remove the dashes when you type in, i.e., 78DD08F1DFB.
  4. Click OK
  5. Reboot the System.

Now look up your Network adapter model and go to the manufactures website and find the appropriate drivers and update the Drivers and see if that resolves your issue.

4] Disable your Firewall

The last suggestion I have to make is to disable your Firewall completely and see if that helps your connection.

Hope something helps.

These resources may also interest you:

  1. How to flush Windows DNS Cache
  2. How to change DNS settings in Windows
  3. Manage web browsing speed by changing DNS settings
  4. DNS Cache Poisoning and Spoofing
  5. Check if your DNS settings have been compromised.
TIP: Download this tool to quickly find & fix Windows errors automatically
ShyamS@TWC

ShyamS@TWC

Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at captaindbg.com.

110 Comments

  1. Best small application I am using to change the DNS Address “DNS Jumper 1.0.4? Its very useful and its with predefined DNS addresses.

    “http://www.sordum.com/?p=4573”

  2. Just curious …
    ipconfig /all reveals the nic mac address .. I’m ok with that.
    What purpose does it serve to hard-code the address in the network properties network address dialog?
    I’m not picking … just want to be clear what is achieved by doing this?

  9. still coming problem. here’s the issue of laptop, the connection is good and also the signal, but the problem is when i try to connect to internet the -yellow and exclamatory point- appears in the signal, den when i diagnose it says the way you show at the above, may you still have another option.tnx

  10. Hi I was having this problem and followed the steps accept the router part and it worked thank you. Matoya

  13. I had the problem for two days. Several systems restores fixed the issue for a short period of time. Checked for viruses in safe mode with networking. Internet worked just fine in a safe mode with networking… I also tried to tweak Mcafee Internet Security that came with my Dell laptop. Disabling firewall and antivirus did not work. Downloaded a couple other virus malware killers and scanned in safe mode with no luck. They could not find anything. Finally I uninstalled McAfee… And voila! I installed Microsoft Security Essntials: it is free and my Internet works!!! I used to work in a call centre for Dell: problems with McAfee blocking the Internet were a real nightmare. So, if you have this issue with DNS server not responding, look at your antivirus first… Do you really need that one particularly…

  17. You are awesome! I tried every complicated fix there was out there, but I read your post, uninstalled McAfee. The uninstall wasn’t even finished when the internet started working again! Thank you!

  21. Do not forget to protect your computer… You still need antivirus! Install Microsoft Security Essentials. It is free and will not slow down your system

  22. this definitely worked for me as well. McAfee was the culprit. What a prick!

    -Martin Selaledi, Pretoria, South Africa

  27. Holy fuck are you serious? Whag a pain in the ass!!! Way to go windows. The 7th piece of shit OS youve produced

  29. still coming problem. here’s the issue of laptop, the connection is good and also the signal, but the problem is when i try to connect to internet the -yellow and exclamatory point- appears in the signal, den when i diagnose it says the way you show at the above, may you still have another option….

  31. sometimes when the yellow and exclamatory point appears, the ip your using was already used by the other. it sometimes happen when you choose to obtain ip automatically

  37. I had this problem today, so I couldn’t get on the Internet to dee the solution, so I applied my own fix.

    I’m currmetly at my girlfriend’s apartmet where she has a router. I brought my desktop computer (running Win 7). Her laptop is running Win 8. She was able to get on with her computer, but I couldn’t get om. Under Start.Control Panel>Network and Sharing, the basic connection said I was connected to the Internet, but I was unable to load any pages (I use Yahoo to test my connection because in my 20 years of being on the Internet, I’ve only seen Yahoo down ONCE) I called tech support and of course, they had me power cycle the modem and router. No dice. She told me to try and connect through an Ethernet connection. Still, nada.

    My brain began working and came up with a solution: I went into Device Manager and uninstalled everything under Network adapters. SUCCESS!!! I am now back on.

    Thought I’d pass this on. Hopefully, it might help someone else out.

    For some reason, I can’t enter my info here, so I’ll leave this msg as a guest and post my details here.

    Name: Rob Ricci
    Email: RRicci428 at mail2world period com
    password: HA HA nice try. Thought I’d put my password here??????? After being on the Internet for 20 years?????

  40. hi
    i have same dns problem u have described
    after getting the physical address , wireless network connection properties->client for microsoft networks->configure->Advance…I have found these options

    802.11n channel width,
    802.11n mode,
    Ad Hoc channel 802.11b/g,
    Ad Hoc QoS mode,
    Fat channel intolerant,
    Mixed mode protection,
    Roaming Aggressiveness,
    transmit power,
    Wireless Mode…….

    but not Network Address as you have mentioned
    plz help me out with this.

  42. I am the same can only get as far as step #5 and the configure option ! I don’t have a networl address option …

  50. Just applied the advice of using Microsoft Security, and just doing a quick scan, problems resolved. Thanks all for commenting.

  51. My pc is having this problem and I’ve followed all this steps but I can’t figure what to do on step 6. I need help please.

  53. My Physical address according to this screenshot it’s 00-00-00-00-00-E0. Is it Ok. Or there is any other big error with my system.

  55. Im having this dns thing going on but , do not have pc experience to fallow the directions. This happened just all of a sudden pc was just fine yesterday.

  56. Thanks very much. Had same problem on Windows 7. Fixed it just by changing the DNS servers

  58. Dear Captain Jack. I went through all of this rigamarole this morning to no avail. This evening my daughter and her boyfriend came over and I told them the computer was on the fritz. He re-set the router and guess what, it works. So you should put a note at the top that says, “Before you waste your time going through this entire load of bull-shit, try resetting your router”.

  59. do you think Malware bytes could casue this same problem…? i installed a trial version of it a couple weeks ago and its about to expire tomorrow and i have not been able to keep a solid internet connection since last night. it keeps cutting in and out, very annoying!

  60. when i click on use the following DNS server addresses it doenst show any numbers.. may you help me fix it..

  65. For step 5: My computer does not seem to have a Network Address option for me to select under the Advanced tab after I click Properties. Stuck at that step…

  66. I got to the part in step 5 where you configure the Network Address, and my computer doesn’t have the Network Address that is shown in this guide.

  67. last stage, in the advanced tab – i am not getting any option for netwrl address to enter value. any suggestions?

  68. hi bro im facinng the similar issue that u are mentioned , how could i get rid of it

  69. WHAT THE HECK IS THIS HAPPENING ? WHY IS MY DNS SERVER NOT RESPONDING,?? THINGS WERE FINE AND THEN THIS??

  70. When there’s the step where you have to configure the wireless network connection properties and i go on the advanced tab, the network address option doesn’t show up , someone please help

  73. I have this message coming up and website pages refusing to open most days, most times. Can anyone help?

    The server at (website url) can’t be found, because the DNS lookup failed. DNS is the network service that translates a website’s name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

  74. What if you can’t do anything to the router? I’m trying to connect to the college wifi, and I have no access to the router.

  76. Worked for me. It was so bad that even this site was blocked until I was able to get the malware OFF. Looked on the Computer programs, found some that had just added itself to my computer, removed those and then found YOU. Many thanks.

  77. When I bring up the advanced tab after configure mine doesn’t have a network address to put the value into what does this mean?

  81. windows can’t communicate with the device or resource (primary DNS server)

    After trying all sorts of fixes and about to try to ‘fix’ my computer with a sledgehammer I found this page. Not only do I not need a PhD in computer programming to understand this page, it worked first time with no problems.

    Thanks very much =D

  82. It seems this is working for everyone so far. My issue comes in at step 5. When I go to find where it says “Network Address” it’s not there. I’ve looked in different locations but I can’t find the location for Network Address anywhere. Where can I find it?

  83. I did steps 1-6 now the message reads: windows can’t communicate with the device or resource (primary DNS server). What to do now?

  84. note that a dns name on the web is many characters, so with a router use auto detect. However for any item within the LAN, the dns is actually the IP of the router. DNS stands for Domain Network Server.

  86. This didn’t solve my promblem. According to the screenshot, I should have “Network address” prsent so that I can type in the physical address. I don’t have this and can’t enter the PA.

  89. If you want to activate windows 7, you might search for ***windows 8.1 key sale ^^ from bing. I am sure that will work. Even I have activated my windows 7 with that software.

  92. I have a unpreffered IP address inside a small hurricane shack the problem is the batteries last for 48 hours and I cant run electric inside for more than 12 hours without the Serbo overloading any suggestions on Storing extra battery

  93. I dont have network address in advance tab help me please I really need my browser fix I have Windows 7 dell btw

  94. You are looking at your ethernet physical address not the wireless network physical address

  96. Thank you for your excellent advice. When XP packed up I bought (by mistake) a 64bit PC so having to buy some 32bit programs. I want to transfer as much as possible from my old XP. Went to Microft ‘help’. They wanted me to create a ‘Microsoft account’

    just to ask them advice.They gave a space to create an ‘alias’. I am not a criminal so no need for an alias. Made up an imaginary email address. Did not seems to like it so I left the site. Account not worth the bother.

    Then could not connect Got the DNS error. {:-(

    Sending this using my wife’s laptop so ur router is working with the same settings. She is shrewd enough to use Ubuntu. Tempted to install it on my PC as she is inexperienced but has no problems with it. It looks as if I will have to get an expert to fix it

  99. I tried some of these suggestions but the problem was McAfee. My free subscription for McAfee ran out and I installed Norton Security Suite (a freebie from Comcast). My computer now runs faster than it ever has. I hope this doesn’t sound like a commercial for Norton because it’s not. All I know is I never lag and if I do, I still never get the message “You computer appears to be correctly configured, but the device or resource (DNS server) is not responding. Anyone who has this problem and is running McAfee should try a different kind. I don’t know if it’s the firewall or the AV but something WAS a problem!

  100. Hi
    I have just upgraded to windows 10 Pro and am having DNS server error. I have tried all suggestions mentioned above but without success. Please help.

  101. I’ll ready follow you’re instruction,,,but i don’t see “network address” in configure box, why?

  102. It cant work i follow all your step till 5 but i dont understand the last 6 and 7 i disabled my firewall but it still cant work

  105. I tried all the above many times with no success. I am using a desktop with windows 7 upgraded to windows 10 with the free upgrade. Every few minutes my dns server address would change automatically to 127.0.0.1. The only way I have managed to correct this, is by uninstalling “penwes”.
    It was in my Program files x86. It has an uninstall function within it’s own folder. All is working fine again.

  106. I am running my pc on college proxy server

    One day i was conected to internet via mobile hotspot so i disabled my proxy by unchecking it.

    Soon when i connected to my proxy back by checking proxy serr it says dns is not reponding

    What to do? Since that mobile hotspot episode made my intermet comectivity hell….plz help

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