EA Desktop is one of the best launchers in the market. However, a lot of users have complained about an issue with the app. According to them, EA Desktop keeps crashing or won’t launch on their Windows computer. It even signs out users at times. In this article, we are going to address this issue and see what you need to do to troubleshoot it.
Why does EA keep crashing?
More often than not, the app file of your EA got corrupted making it crash. There are various reasons for this such as improper shutdowns, corrupted installation media, etc. However, it’s not the only reason, conflicting apps, lack of privileges and a glitch are some other reasons. Hereinafter, we have mentioned solutions to troubleshoot all the causes.
Why does EA Desktop keep signing me out?
There are a lot of reports regarding an issue where EA Desktop keeps signing users out after they put their computer to sleep. The issue can either be a bug or there is something wrong with your network. As for the first reason, you should install the latest version of EA Desktop. However, if there is something wrong with your network, you should try the solutions mentioned later to fix it.
EA Desktop keeps crashing and signing me out
If EA Desktop keeps crashing and maybe even signing you out on your computer, then the following solutions are sure to resolve the issue.
- Close other EA apps
- Check your Internet Connection
- Restart Router
- Reset Network Protocols
- Clear EA Desktop Cache
- Create a new EA account
- Run EA Desktop as an administrator
- Troubleshoot in Clean Boot
- Reinstall the app
Let us talk about them in detail.
1] Close other EA apps
Apparently, EA Desktop won’t work if you have another EA app such as Origin running in the background. So, before opening EA Desktop, try closing Origin and ending every instance of the program. After clicking on the Close button of the other EA app, go to Task Manager, right-click on them and select End Task. Now, open EA Desktop, hopefully, it will do the trick.
2] Check your Internet Connection
Now, try checking your Internet Connection if the app is signing you out. You can use a free Internet Speed tester to know your bandwidth. If it’s low, use the same tool on some other device connected to the same network. If all the devices are experiencing poor Internet, contact your ISP. Otherwise, fix the slow Internet issue on your device.
3] Restart Router
To fix the network issue, try recycling your router. It will flush the network cache and hopefully, fix the problem that you are facing. To restart the router, follow the prescribed steps.
- Turn off the Router and unplug it.
- Wait for 30 seconds to one minute.
- Plug the router and turn it back on.
This should work for you
4] Reset Network Protocols
There can be some glitch in the network protocols causing the issue in question. We are going to reset the Network Protocols and see if that works.
So, open Command Prompt as an administrator and run the following commands.
netsh winsock reset
Hopefully, it will do the trick for you.
5] Clear EA Desktop Cache
Corrupted app caches are another reason that could possibly crash the app. We need to clear them and see if that works.
There are two scenarios here, they are.
- You are able to open the app but it’s crashing afterward. If that is the case, then open EA Desktop, click on the three horizontal lines and click Help > App Recovery.
- If the app is not launching on your system, search “EA App Recovery” from the Start Menu and open it.
Then, in both cases, you need to click on the Clear Cache button to run the tool. Let it run and do its job. Then, restart your computer and open the app. Hopefully, it will do the job for you.
6] Create a new EA Account
For some users, EA Desktop was not working because of some corruption in the EA account. So, they tried logging in with a different account and it worked like a charm. You should too, try using a different account and see if it works.
7] Run EA Desktop as an administrator
Sometimes, EA Desktop lacks administrative privileges. We should try to give it the required permissions and see if that works. So, right-click on the EA Desktop app and select Run as administrator. The only caveat in this method is that you need to do this two-step procedure every time to open the app. That is why you should change the properties of the shortcut to make it run in elevated mode all the time. Follow the given steps to do the same.
- Right-click on the app and select Properties.
- Go to the Compatibility tab.
- Tick Run this program as an administrator.
- Click Apply > Ok.
Now, whenever you open the app, it will be launched with administrative privileges.
8] Troubleshoot in Clean Boot
The app may also crash if there is a third-party program interfering with its processes. So, you should open the computer in Clean Boot State and see if the app is crashing. If it’s not crashing, try boiling down potential suspects, and eventually, you will stumble upon the culprit. Just remove that app and your issue will be resolved.
9] Reinstall the app
If all else fails, then reinstalling the app should be your last resort. But we are not going to use the conventional method to remove the app, as it will not remove registries and some files that can cause trouble in the future. We will be using a free app, Revo Uninstaller. It’s a small app, so, download and install it on your system. After installing the app, follow the prescribed steps to uninstall EA Desktop using Revo Uninstaller.
- Open Revo Uninstaller.
- Right-click on EA Apps and select Uninstall.
- EA Desktop uninstallation window will launch, follow the on-screen instructions to carry out the process.
- Set Scanning modes to Moderate. “Scan” will be greyed out at first, so, wait till EA Desktop is uninstalled, then click on the Scan button.
- You will see Leftover Registries, click Select All > Delete > Next.
- Then you will see some other files, click Select All > Delete > Next.
After uninstalling the app, restart your computer, go to ea.com and download the app. Then install EA Desktop and hopefully, it won’t crash this time.
If EA Desktop is giving you trouble, try Origin. But first, check our detailed comparison of EA Desktop and EA Origin.
How do I fix my EA Desktop?
If you want to fix EA Desktop, follow the solutions that we have mentioned in this article. However, if you are getting an error, then it would be better if you use the error code to search for solutions. Every error code that you see in EA Desktop has a meaning to it. That is why it is important to check the troubleshooting guide for that particular error code.
Following are some of the most common EA Desktop errors.