Camera is not recognized on GoPro’s Quik app for desktop

GoPro is a popular small-sized camera used mainly for adventure photography. You can create a complete work out GoPro footages in your Windows computer as well using GoPro’s Quik app for desktop. To view and edit the camera contents on your desktop, you need to transfer the GoPro contents from camera to GoPro ‘s Quik app in  Windows desktop using a USB cable.

However, when you connect your camera to the computer using USB cable, the device sometimes fails to appear in Quik for desktop. You may even see an error message on your desktop when you connect your camera to the computer. It is even possible that you may not see any files to import – with a message No Files to Import  – despite the camera being recognized in Quik app under My Devices. Fortunately, there are few troubleshooting ideas that might help you fix this Quik app problem.

Camera is not recognized on Quik app for desktop

Camera is not recognized on Quik app for desktop

In this article, we step you through all the solutions that might help you to fix the issue. The following solution might help to resolve the issue

  1. Use micro SD card adapter
  2.  Check the USB cable connection
  3. Change USB cable
  4. Connect the camera to a different USB port
  5. Reinstall drivers for USB controllers
  6. Update Device Drivers
  7. Update Driver Software Generic USB Hub
  8. Uninstall Hidden Devices

1] Use micro SD card adapter

When you connect your camera to the computer via USB cable, make sure that you have an SD card inserted into the camera for the computer to recognize the connection. If the above solutions don’t help to resolve the problem, then there might be issues related to the compatibility of SD card with computer. Try using a different SD card reader or a separate SD card slot to connect with computer. If this doesn’t help, backup all your files from the reader and reformat the SD card to see if this helps your computer to recognize the camera.

2] Check the USB cable connection

If your system fails to recognize a camera device in the Quik app, make sure to check for any loose connection. Ensure that both the ends of a USB cable is securely inserted into computer and camera. Most importantly make sure that your camera is turned on, and the camera shows the USB symbol on the front display. If the problem persists restart the computer and reconnect the USB cable. If this doesn’t resolve the issue, keep reading further as the problem could be something else.

3] Change  the USB cable

When you connect your camera to the computer, using a GoPro USB cable,  make sure that you see USB logo on the front display of a camera. If you are not able to see a USB logo, try connecting your GoPro camera to the computer using a different USB cable.

4] Connect the camera to a different USB port

If you don’t see GoPro files in the GoPro’s Quik app, try connecting your camera’s USB cable to another USB port. The system mostly won’t recognize the camera if there is a hardware problem related to that USB port. If plugging the camera to an alternative USB port recognizes your camera, then it is surely the problem with your system’s USB slot.

5] Reinstall the drivers for USB controllers

  • Open Control Panel and navigate to Device Manager
  • Select and expand Universal Serial Bus controllers
  • Right click on each USB controllers and click Uninstall Device from the menu.

Once done, restart Windows to reinstall all the driver’s controllers.

6] Update Driver Software Generic USB Hub

  • Open Control Panel and navigate to Device Manager
  • Select and expand Universal Serial Bus controllers
  • Right-click on Generic USB Hub and select Update Driver Software from the menu.
  • Click Browse my computer for driver software in the new window
  • Next Select  the option Let me pick from a list of device drivers on my computer
  • Choose Generic USB Hub from the list and click the Next button.
  • Click Finish button once the installation is complete.

7] Uninstall Hidden Devices

On your Windows system, it may happen that some of the devices which was installed earlier and which you no longer use now will be hidden. These Hidden Devices will not appear in the Device Manager and can cause conflict with your current devices. So when you connect your camera to Quik via USB cable, the older devices can conflict with the new devices and hence you may encounter an error. Follow the below steps to uninstall the hidden devices.

Launch Command Prompt and type the following commands

set  DEVMGR_SHOW_DETAILS=1
Set DEVMGR_SHOW_NONPRESENT_DEVICES=1
Start devmgmt.msc

In the Device Manager, navigate to the View tab and select Show hidden devices from the drop-down menu.

Expand Imaging Devices and select the devices that are greyed out or is named as unknown device. Right click on it and select Uninstall to remove the device.

Next, Expand Universal Serial Bus and select the devices that are greyed out or is named as unknown device. Right click on it and select Uninstall to remove the device.

Expand Unknown Devices and select the devices that are greyed out or is named as unknown device. Right click on it and select Uninstall to remove the device.

If you have no luck with any of the above solutions, try to update the BIOS.

All the best!

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Pavithra is a Windows enthusiast, who loves keeping abreast with the latest in the world of technology.

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