Troubleshoot and Fix Apps problems with Windows 8 Apps Troubleshooter

Some users of Windows 8 have complained of facing various issues with apps. Either some apps fail to install or run or update or simply crash. All these versions of Windows 8 are pre-release, yet millions of people are using these versions of Windows daily. Microsoft has definitely improved the Windows Store and apps experience with each pre-release version. With the current Windows 8 Release Preview, the final pre-release, Microsoft has provided many new Windows 8 apps for connecting to Hotmail, SkyDrive, Messenger and other service-connected apps – apart from hundreds of new and updated third-party apps and games, in the Windows Store. Remember many of these are currently in App Preview. They are still collecting feedback and improving accordingly.

Windows App Can’t Open

If when you try to run any Windows 8 App, you find that it will not work properly – maybe you get an error message App Can’t Open – you may want to run the Windows 8 App Troubleshooter.

Windows 8 Apps Troubleshooter

Nevertheless, to address many of the known apps issues which may be preventing them from running properly on Windows 8, Microsoft has developed an Windows 8 App Troubleshooter.

When this App troubleshooter is run, it automatically fixes some of the basic issues that might be preventing your apps from running – such as lower screen resolution, incorrect security or account settings, etc.

apptrblshter1 Troubleshoot and Fix Apps problems with Windows 8 Apps Troubleshooter

 It will provide you with the Troubleshooting Report.

apptrblshter2 Troubleshoot and Fix Apps problems with Windows 8 Apps Troubleshooter

There will be cases where even after running this troubleshooter, it may not resolve some unknown issues.

Troubleshoot Windows 8 Apps problems

Here are some points which can also be looked into for app issues, based on users experiences.

After running the Troubleshooter, restart your system and then check.

According to Windows 8 Release Preview System Requirements, to access the Windows Store and download and run apps, you need an active Internet connection and a screen resolution of at least 1024 x 768. So please check the resolution.

To snap apps, you need a screen resolution of at least 1366 x 768. But not to worry about this Snap app feature – if your monitor doesn’t support this resolution. It doesn’t affect in running or installing of app.

Change your Account to Local and then back to Live account from the Control Panel.

Check whether Windows is up to date with the latest updates. Also try to Sync App licenses. For this Open the Store App , Open Charms (WinKey+C) , Select Settings > App Updates then under App Licenses, click Sync Licenses.

Appupdates Troubleshoot and Fix Apps problems with Windows 8 Apps Troubleshooter

If you have installed some apps in your previous Windows 8  version as Windows 8 CP then they were registered against your account. So in Release Preview a new option is provided to view the Installed apps. If you are using the same Live account to login to Release Preview then in Store, just right-click anywhere to get the Bar at top to get the option “Your apps”.

yourapps Troubleshoot and Fix Apps problems with Windows 8 Apps Troubleshooter

Just click on it to list all your apps – those which have been installed now and those you had installed earlier, so try installing from there & see if it makes any difference.

yourapps1 Troubleshoot and Fix Apps problems with Windows 8 Apps Troubleshooter

These are some additional troubleshooting steps which you could try to fix your Windows 8 apps problems – apart from trying out the App Troubleshooter.

What I recommend is if you are just trying out & testing Windows 8 Release Preview, do a clean install of Windows 8 Release Preview instead of upgrading from the previous Windows version.  Now give it a try and install your favorite apps from Store.

You can download Windows 8 App Troubleshooter from here.  It’s a Troubleshooting Pack Cabinet file.

We have already written a few articles that will help you troubleshoot Windows Store app problems:

  1. Unable to Install Apps from Windows 8 Store
  2. Error 0x80073cf9 While Installing Apps From Windows Store In Windows 8
  3. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  4. Unable to update Windows Store applications on Windows 8
  5. Random Windows 8 Metro App Crashes & Freezes
  6. Windows Store apps crashing in Windows 8, by performing Clean Uninstall using PowerShell
  7. Reset Windows Store Cache in Windows 8 | 8.1
  8. Windows 8 apps not working? – Repair Windows 8 Apps
  9. Windows 8 tiles are not working
  10. Windows 8 Live Tiles Not Working or are Blank.
Posted by on , in Category Windows with Tags
The author is a Microsoft MVP, a Technology Enthusiast and a Mechanical Engineer. He is interested in anything technical and is committed to Microsoft technologies and products. He is actively associated with various Microsoft online communities, forums, Newsgroups and has been actively involved in Beta testing various Microsoft products and bug submissions.
  • Mike Hilbert

    Windows 8 RTM appears to be ranging at BETA-LEVEL …

  • Crysty_bz06

    hi, anyone knows why the videos don’t load in “Youtube Player” or “Youtube8″ or “YouVue”, “MUSICAMP” or in any music/video player apps that need internet connection?
    I have windows 8 rtm build 9200 x32 installed on a PC.

  • Vierza Indiarto

    MY PC SETTING IN WIN 8 NOT RESPONDING

  • Rez

    Well, I can’t access my store. Appears to be having some licensing issue or other. “This application failed to launch because of an issue with its license. Please try again in a moment.” And I’ve tried nearly all in my power to get it fixed. I have no apps visible in the screen apart from Internet Explorer (which works only when default browser). Getting somewhat frustrated as I wouldn’t want to reinstall my windows…

  • Sportsnutim12

    Try to open a pre loaded Windows 8 app, nothing happens. Try to load a feature from the Store get a message stating unable to download.

  • Franklinsijo

    it may be due to some software u ve installed..just resore the system to the point when it worked fine..u can find this option in advanced startup repair

  • Nvuofa411

    Just purchased new computer with windows 8 and it updates some of the already installed apps but won’t download any new apps also it won’t pin any websites I try to pin? Starting to give me a headache please help

  • yos
  • swati

    its very nice and superb post nice article suwwa.com

  • h8ter

    I get a message that I am not connected to the internet when I try to download apps from the windows store when I am clearly connected. I am computer skill challenged so be gentle in your reply please. Oh and just fyi for the readers….Microsoft tried to sell me some plan so that they could fix my brand new computer with windows 8 preinstalled. Isnt that considered racketeering or some other horrible crime or fraud. what if I went to hospital for a pacemaker and the next day im skipping beats so they say hey we got this program that will fix it if you pay 149 bucks!!!! What happened to standards!

  • jedd

    at first when I download apps from the store they would download just by clicking on the app;now when l go to do the same thing it asks me to use a micrsoft account to download the app ???

  • http://www.thewindowsclub.com Anand Khanse

    I think one always required to be signed in to his/her Microsoft Account before being able to download the apps from the Store.

  • kunal

    pls tell me how to run store troubleshooter in win 8.

  • http://www.thewindowsclub.com Anand Khanse

    Download it from http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab and double-click on the file to open and run it.

  • Richard C. McWolff

    I’m in the same boat as allot of folks . I’ve run this Troubleshooter app which does find two issues and supposedly fixed them and to check afterwards to see if the issue is resolved I try to installing just one of the updates, usually the camera one and I get that same notice that it can’t be installed. I even tried to get the Windows 8.1 update to start downloading and get that I need Admin privileges but I AM the Admin on my machine so I’m not sure what MS is trying to accomplish by making security even stricter than a Linux OS but it’s very off putting to spend inordinate amounts of time fussing around with trying to get something like a frigging update installed. Total waste of my time!

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