Fix Apps problems with Windows Store Apps Troubleshooter

Some users of Windows 8/10 have complained of facing various issues with apps. Either some apps fail to install or run or update or simply crash. All these versions of Windows are pre-release, yet millions of people are using these versions of Windows daily. Microsoft has definitely improved the Windows Store and apps experience with each version. If your apps are not working properly you can also reset the Windows Store apps with the click of a button.

Windows App Can’t Open

If when you try to run any Windows App, you find that it will not work properly – maybe you get an error message App Can’t Open – you may want to run the Windows App Troubleshooter.

Windows Store Apps Troubleshooter

Nevertheless, to address many of the known apps issues which may be preventing them from running properly on Windows 8/10, Microsoft has developed a Windows Store Apps Troubleshooter.

When this App troubleshooter is run, it automatically fixes some of the basic issues that might be preventing your apps from running – such as lower screen resolution, incorrect security or account settings, etc.


 It will provide you with the Troubleshooting Report.


There will be cases where even after running this troubleshooter, it may not resolve some unknown issues.

Troubleshoot Windows Store Apps problems

Here are some points which can also be looked into for app issues, based on users experiences.

After running the Troubleshooter, restart your system and then check.

According to Windows 8 Release Preview System Requirements, to access the Windows Store and download and run apps, you need an active Internet connection and a screen resolution of at least 1024 x 768. So please check the resolution.

To snap apps, you need a screen resolution of at least 1366 x 768. But not to worry about this Snap app feature – if your monitor doesn’t support this resolution. It doesn’t affect in running or installing of app.

Change your Account to Local and then back to Live account from the Control Panel.

Check whether Windows is up to date with the latest updates. Also try to Sync App licenses. For this Open the Store App , Open Charms (WinKey+C) , Select Settings > App Updates then under App Licenses, click Sync Licenses.


If you have installed some apps in your previous Windows 8  version as Windows 8 CP then they were registered against your account. So in Release Preview a new option is provided to view the Installed apps. If you are using the same Live account to login to Release Preview then in Store, just right-click anywhere to get the Bar at top to get the option “Your apps”.


Just click on it to list all your apps – those which have been installed now and those you had installed earlier, so try installing from there & see if it makes any difference.




These are some additional troubleshooting steps which you could try to fix your Windows 8 apps problems – apart from trying out the App Troubleshooter.

What I recommend is if you are just trying out & testing Windows 8 Release Preview, do a clean install of Windows 8 Release Preview instead of upgrading from the previous Windows version.  Now give it a try and install your favorite apps from Store.

You can download Windows 8 App Troubleshooter from here.  It’s a Troubleshooting Pack Cabinet file.

If yoy need more help, this list of Windows Store error codes may help you troubleshoot your issue.

We have already written a few articles that will help you troubleshoot Windows Store app problems:

  1. Unable to Install Apps from Windows Store
  2. Your Trial Period For This App Has Expired
  3. Error 0x80073cf9 While Installing Apps From Windows Store
  4. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  5. Unable to update Windows Store applications
  6. Random Windows Metro App Crashes & Freezes
  7. Windows Store apps crashing in Windows 8, by performing Clean Uninstall using PowerShell
  8. Reset Windows Store Cache in Windows
  9. Windows apps not working? – Repair Windows Apps
  10. Windows tiles are not working
  11. How to re-register Windows Store Apps
  12. Windows Live Tiles Not Working or are Blank
  13. Windows Store not opening.
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The author has been a Microsoft MVP awardee in various Windows categories (2006-2016) and currently a Windows Insider MVP. A Technology Enthusiast, interested in anything technical and is committed to Microsoft technologies and products. He is actively associated with various Microsoft online communities, forums, Newsgroups and has been actively involved in Beta testing various Microsoft products and bug submissions.