Clear & Reset Windows Store Cache in Windows 8 | 8.1

One of the new features of Windows 8, is downloading of Windows Store applications. Often you might encounter issues where the downloading it stuck half way or when you try to install or update the Windows 8 application, you will stuck somewhere in the middle, and nothing really happens.

For such cases we have already written a few articles that will help you fix the problem:

  1. Unable to Install Apps from Windows 8 Store
  2. Error 0x80073cf9 While Installing Apps From Windows Store In Windows 8
  3. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  4. Unable to update Windows Store applications on Windows 8
  5. Random Windows 8 Metro App Crashes & Freezes
  6. Fix: Windows Store apps crashing in Windows 8, by performing Clean Uninstall using PowerShell
  7. Windows 8 Apps Troubleshooter
  8. Repair Windows 8 Apps.

Today I discovered a way to reset the cache  for Windows Store. What it does, is that it resets the Windows Store without changing account settings or deleting installed apps.

Clear & Reset Windows Store Cache with WSReset.exe

The process is a lot easy and simple:

  • Go to the Start Screen or the Windows Modern UI screen
  • Type in WSReset.exe

image thumb12 Clear & Reset Windows Store Cache in Windows 8 | 8.1

  • Click on Run as administrator

Windows Store will openand you’ll get a conformation message saying that: The cache for the Store was cleared. You can now browse the Store for apps.

image thumb13 Clear & Reset Windows Store Cache in Windows 8 | 8.1

It will the take you back to Windows Store. Now try to install or update the apps or download fresh apps and see if it’s working like it should.

I hope you find this tip helpful.

Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumni and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at captaindbg.com.
  • Vinit Pratap

    windows store is not opening after performing reset, i tried hard but no result. plz help

  • http://captaindbg.com Shyam Sasindran

    That’s strange. Have you tried reboot your system? Try running Apps troubleshooter http://go.microsoft.com/fwlink/p/?LinkId=268423

  • Daniol71

    Hi, I get an error message saying Windows can’t find the cache file

  • http://captaindbg.com Shyam Sasindran

    Try the Windows Update Troubleshooter

  • dudezz005

    thnx it solved it like a charm !!!!

  • Edvan

    Happens to me the error 0×80080206 when trying to download microsoft solitaire collection, wsreset I tried but did not work, how can I solve this problem?

  • http://captaindbg.com Shyam Sasindran
  • Rene Salmon

    my computer says it can’t find the ms-windows-storePurgeCache is missing that i miss typed it how do i fix this

  • http://captaindbg.com Shyam Sasindran

    Run this command

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

  • ASA

    what if your store app isnt working? for me it would constantly say that the internet sever was timed out and that i should refresh, and when i do it still wouldnt work. i have restarted the computer, had anti-virus software working even before it happened and i still dont know why it wont work.

  • ASA

    it says that with all my apps when i try to open them, anything that needs internet access, wont open.:(

  • Jazmine

    I reset the cache and it said the cache for the store was cleared, but I still couldn’t install apps. I get the error 0xc0020017

  • http://captaindbg.com Shyam Sasindran
  • Dars

    its coming as Unrestricted is not a name of function what shall I do????

  • meed malik

    it works. thankz

  • DCMatrix

    i have tried all the fix’s suggested. WSreset just brings me to the hanging screen, i have tried renaming the cache file as suggested in other posts but still no joy? can i uninstall and reinstall the store?

  • Catherine

    After I fallow each step carefully I got this message ms-windows-store:PurgeCaches

  • ASK47

    I don’t get the “The cache for the Store was cleared” message. This is on the latest Windows 8.1 update. Made sure I did it in admin mode. Store continues to be useless for me – can’t install anything new!

  • Kaleigh

    I’m trying to access my windows app store, and keep getting an error message that reads, “We weren’t able to connect to the store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again. (0x80072f8f). Help!

  • dakingof

    Apps that require me to login to Xbox live do not work like Hexic and WSOP: Full House Pro.

  • sourav ghosh

    i have tried with all the links you gave sir and tired with wsreset.exe…i couldnt sign in my account though from app updates.plzz help sir

  • Gemma

    I have this issue too :(

  • vas

    i have same prblem … tried all trouble shooter…still store hngs…please help

  • Rusty.Not

    There’s a long way to fix this problem too.

    This may be a slightly different take on WindowsStore itself crashing.

    I solved the WinStore problem on my WIN8.1 computer by finding the WS cache. I dug around
    the hidden folder AppData and found a folder named:
    “C:UsersRusty.NotAppDataLocalPackageswinstore_cw5n1h2txyewylocalstatecache”

    I made a copy of the cache directory. Then I re-named cache to cache(TEST). I needed to kill a
    couple of processes that owned cache. The system will notify you which processes they are. Use Task Manager or Process Explorer to kill them.

    Restart.

    A check of localstate found a brand new cache.
    A trip to Start showed the WindowsStore tile still active. I clicked it
    and was rewarded with a fully functioning WS.

  • lt_Sd8

    tried this but all it does is open microsoft store, i dont get any messages about caches at all

  • captburnem

    I followed this suggestion with a few modifications and was able to get the Windows Store working again. Log out of the affected user and logon to another Administrator enable user. Browse to the above mentioned path under the affected user name and rename cache to zzCache or something similar. Then reboot system. Worked like a charm. Many thanks to Rusty.Not for giving me the insight as to where to go to make this work.

  • Rusty.Not

    Hi captburnem! I’m glad you were successful. Since I posted 16 days ago I’ve learned a lot more. For instance you might have trouble deleting “zzCache.”
    BUT I’VE GOT EVEN BETTER NEWS! A Microsoft community MVP gave me the solution in a reply to a post I had made about a separate problem. She gave me a link to a troubleshooter from Microsoft.


    [Method 1]: Run this troubleshooter and check if the issue is fixed after a restart of PC.

    [download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab]

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    [Method 2]: Another troubleshooter for the Apps run this as well after the previous one.

    http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

    I stopped after Method 1. The APPS.DIAGCAB (sorry for the caps, this board doesn’t seem to have BOLD attribute unless you import it.) troubleshooter solved the WStore app itself and refreshed all the apps I had downloaded. (It reset the cache too!) It cleaned up some other inconsistencies in W8.1 and even provided a report.

    Since then I have tried to spread this diagnostic far and wide. It’s possible some of the windowsclub.com articles have this same solution but I didn’t find any when I searched.

    HTH

  • Rusty.Not

    If your windows store app is damaged, you’ll know it. The microsoft store is a different beast. When you try to open the tile on the Start Screen you get the “Green Screen of Death”(© 2014.) My last post gives the steps for the fix

  • Rusty.Not

    Since I posted this I took time to review WindowsClub articles relevant to this fix. They did have some references to the MS APPS.DIAGCAB troubleshooter. I found them near the end of the article; after the advertisements and fluff. The solution was buried under so much fluff usually, I had to look really hard to find them.

    I would rather they publish the fix as Front-Page news. I would prefer MS man-up and publish a teenie-weenie Hot-fix and end all our cumulative misery.

    But that’s just me.

  • Cathy

    Ok – maybe I’m stupid – but how exactly do I get to that Modern UI screen to type in WSreset?

  • http://www.thewindowsclub.com Anand Khanse

    The Start Screen was also called the Modern UI screen. Sorry, the post is old – will update it. :)

  • Bear

    Okay I have a problem, I am computer cursed. I was playing a game on my computer when all of sudden my screen went black and my computer rebooted itself. When i tried to open my applications it flashes up on the screen and then disappears, If i hover over the left side of the screen it shows that the app is trying to open but when I click on the thumbnail i get a black screen and it sits there for a few seconds before minimizing. I ran the troubleshooter and it said that Windows store and cache is damaged or corrupted and it could not fix it. I tried resetting Windows Store and that did not work then I tried several other troubleshooting tips posted in forums but nothing has worked. I have only had this computer for a month and already I have killed it. Any help would be welcome.

  • Richel Bethus Flores Sevilla

    gud day. pls help me how can i deletemy previous microsoft account since i already forgot my password. i created a new microsoft account. how can i use it?

  • Richel Bethus Flores Sevilla

    i cant retrieve my password.. since i also forgotten all the contact info in my previous account. my problem is that i cant avail and download free apps in my windows 8 store

  • Pamela

    To me it says that I have no internet connection e_e then how I am writing and looking for this? AH? WINDOWS? AH? e_e

  • AMGuidroz

    Windows store is not letting me update or install any new apps. I reset the cache as instructed, but then received the following error message: The time setting on your PC might be incorrect. Go to PC settings, make sure the date, time, and time zone are set correctly, and then try again. — Of course, this too was done. Everything was already correct and when trying again and again many times, it still gives me the same error message.

  • The Arioch

    this command requires Windows Firewall service running, which is strange…

    i have DrWeb antivirus/firewall installed, so built-in firewall was set to “manual start” and it did not let PS to reinstall WS.

    …this reminds me Win2000 Server, where you had to start infamous Remote Regystry Access just to administer your local server…

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