Clear & Reset Windows Store Cache in Windows 10 / 8.1

One of the new features of Windows 8, is downloading of Windows Store applications. Often you might encounter issues where the downloading it stuck half way or when you try to install or update the Windows 8 application, you will stuck somewhere in the middle, and nothing really happens.

For such cases we have already written a few articles that will help you fix the problem:

  1. Unable to Install Apps from Windows 8 Store
  2. Error 0x80073cf9 While Installing Apps From Windows Store In Windows 8
  3. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  4. Unable to update Windows Store applications on Windows 8
  5. Random Windows 8 Metro App Crashes & Freezes
  6. Fix: Windows Store apps crashing in Windows 8, by performing Clean Uninstall using PowerShell
  7. Windows 8 Apps Troubleshooter
  8. Repair Windows 8 Apps
  9. Windows Store not opening.

Today I discovered a way to reset the cache  for Windows Store. What it does, is that it resets the Windows Store without changing account settings or deleting installed apps.

Clear & Reset Windows Store Cache with WSReset.exe

The process is a lot easy and simple:

  • Go to the Start Screen or the Windows Modern UI screen
  • Type in WSReset.exe


  • Click on Run as administrator

Windows Store will open and you’ll get a conformation message saying that: The cache for the Store was cleared. You can now browse the Store for apps.


It will the take you back to Windows Store. Now try to install or update the apps or download fresh apps and see if it’s working like it should.

Incidentally, our freeware FixWin 2 for Windows 8, let you reset Windows Store Cache, in a click.

If this doesn’t not help, you may want to repair your corrupt Windows Image or Component Store using DISM.

Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at
  • Vinit Pratap

    windows store is not opening after performing reset, i tried hard but no result. plz help

  • Shyam Sasindran

    That’s strange. Have you tried reboot your system? Try running Apps troubleshooter

  • Daniol71

    Hi, I get an error message saying Windows can’t find the cache file

  • Shyam Sasindran

    Try the Windows Update Troubleshooter

  • dudezz005

    thnx it solved it like a charm !!!!

  • Edvan

    Happens to me the error 0x80080206 when trying to download microsoft solitaire collection, wsreset I tried but did not work, how can I solve this problem?

  • Shyam Sasindran
  • Rene Salmon

    my computer says it can’t find the ms-windows-storePurgeCache is missing that i miss typed it how do i fix this

  • Shyam Sasindran

    Run this command

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

  • ASA

    what if your store app isnt working? for me it would constantly say that the internet sever was timed out and that i should refresh, and when i do it still wouldnt work. i have restarted the computer, had anti-virus software working even before it happened and i still dont know why it wont work.

  • ASA

    it says that with all my apps when i try to open them, anything that needs internet access, wont open.:(

  • Jazmine

    I reset the cache and it said the cache for the store was cleared, but I still couldn’t install apps. I get the error 0xc0020017

  • Shyam Sasindran
  • Dars

    its coming as Unrestricted is not a name of function what shall I do????

  • meed malik

    it works. thankz

  • DCMatrix

    i have tried all the fix’s suggested. WSreset just brings me to the hanging screen, i have tried renaming the cache file as suggested in other posts but still no joy? can i uninstall and reinstall the store?

  • Catherine

    After I fallow each step carefully I got this message ms-windows-store:PurgeCaches

  • ASK47

    I don’t get the “The cache for the Store was cleared” message. This is on the latest Windows 8.1 update. Made sure I did it in admin mode. Store continues to be useless for me – can’t install anything new!

  • Kaleigh

    I’m trying to access my windows app store, and keep getting an error message that reads, “We weren’t able to connect to the store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again. (0x80072f8f). Help!

  • dakingof

    Apps that require me to login to Xbox live do not work like Hexic and WSOP: Full House Pro.

  • sourav ghosh

    i have tried with all the links you gave sir and tired with wsreset.exe…i couldnt sign in my account though from app updates.plzz help sir

  • Gemma

    I have this issue too :(

  • vas

    i have same prblem … tried all trouble shooter…still store hngs…please help

  • Rusty.Not

    There’s a long way to fix this problem too.

    This may be a slightly different take on WindowsStore itself crashing.

    I solved the WinStore problem on my WIN8.1 computer by finding the WS cache. I dug around
    the hidden folder AppData and found a folder named:

    I made a copy of the cache directory. Then I re-named cache to cache(TEST). I needed to kill a
    couple of processes that owned cache. The system will notify you which processes they are. Use Task Manager or Process Explorer to kill them.


    A check of localstate found a brand new cache.
    A trip to Start showed the WindowsStore tile still active. I clicked it
    and was rewarded with a fully functioning WS.

  • lt_Sd8

    tried this but all it does is open microsoft store, i dont get any messages about caches at all

  • captburnem

    I followed this suggestion with a few modifications and was able to get the Windows Store working again. Log out of the affected user and logon to another Administrator enable user. Browse to the above mentioned path under the affected user name and rename cache to zzCache or something similar. Then reboot system. Worked like a charm. Many thanks to Rusty.Not for giving me the insight as to where to go to make this work.

  • Rusty.Not

    Hi captburnem! I’m glad you were successful. Since I posted 16 days ago I’ve learned a lot more. For instance you might have trouble deleting “zzCache.”
    BUT I’VE GOT EVEN BETTER NEWS! A Microsoft community MVP gave me the solution in a reply to a post I had made about a separate problem. She gave me a link to a troubleshooter from Microsoft.

    [Method 1]: Run this troubleshooter and check if the issue is fixed after a restart of PC.


    [Method 2]: Another troubleshooter for the Apps run this as well after the previous one.

    I stopped after Method 1. The APPS.DIAGCAB (sorry for the caps, this board doesn’t seem to have BOLD attribute unless you import it.) troubleshooter solved the WStore app itself and refreshed all the apps I had downloaded. (It reset the cache too!) It cleaned up some other inconsistencies in W8.1 and even provided a report.

    Since then I have tried to spread this diagnostic far and wide. It’s possible some of the articles have this same solution but I didn’t find any when I searched.


  • Rusty.Not

    If your windows store app is damaged, you’ll know it. The microsoft store is a different beast. When you try to open the tile on the Start Screen you get the “Green Screen of Death”(© 2014.) My last post gives the steps for the fix

  • Rusty.Not

    Since I posted this I took time to review WindowsClub articles relevant to this fix. They did have some references to the MS APPS.DIAGCAB troubleshooter. I found them near the end of the article; after the advertisements and fluff. The solution was buried under so much fluff usually, I had to look really hard to find them.

    I would rather they publish the fix as Front-Page news. I would prefer MS man-up and publish a teenie-weenie Hot-fix and end all our cumulative misery.

    But that’s just me.

  • Cathy

    Ok – maybe I’m stupid – but how exactly do I get to that Modern UI screen to type in WSreset?

  • Anand Khanse

    The Start Screen was also called the Modern UI screen. Sorry, the post is old – will update it. :)

  • Bear

    Okay I have a problem, I am computer cursed. I was playing a game on my computer when all of sudden my screen went black and my computer rebooted itself. When i tried to open my applications it flashes up on the screen and then disappears, If i hover over the left side of the screen it shows that the app is trying to open but when I click on the thumbnail i get a black screen and it sits there for a few seconds before minimizing. I ran the troubleshooter and it said that Windows store and cache is damaged or corrupted and it could not fix it. I tried resetting Windows Store and that did not work then I tried several other troubleshooting tips posted in forums but nothing has worked. I have only had this computer for a month and already I have killed it. Any help would be welcome.

  • Richel Bethus Flores Sevilla

    gud day. pls help me how can i deletemy previous microsoft account since i already forgot my password. i created a new microsoft account. how can i use it?

  • Richel Bethus Flores Sevilla

    i cant retrieve my password.. since i also forgotten all the contact info in my previous account. my problem is that i cant avail and download free apps in my windows 8 store

  • Pamela

    To me it says that I have no internet connection e_e then how I am writing and looking for this? AH? WINDOWS? AH? e_e

  • AMGuidroz

    Windows store is not letting me update or install any new apps. I reset the cache as instructed, but then received the following error message: The time setting on your PC might be incorrect. Go to PC settings, make sure the date, time, and time zone are set correctly, and then try again. — Of course, this too was done. Everything was already correct and when trying again and again many times, it still gives me the same error message.

  • The Arioch

    this command requires Windows Firewall service running, which is strange…

    i have DrWeb antivirus/firewall installed, so built-in firewall was set to “manual start” and it did not let PS to reinstall WS.

    …this reminds me Win2000 Server, where you had to start infamous Remote Regystry Access just to administer your local server…

  • Shubhradeep majumadar

    i was updating my window 8 os to 8.1 via window app store, it went smoothly till 63 % and after ward a notification popped in stating , your nero software interfering the update and struck the download process.
    please help…

  • Anand Khanse

    Uninstall your Nero and try again.

  • Anand Khanse
  • Shaun Bayog

    sir, all of my apps in windows start aren’t functioning it says “not installed” but the icons are there. and it is the default apps like picture, music, videos.. what happened? hoping for your response. thank you

  • Deborah

    I have the same problem stating I have no internet connection, has anyone worked out this glitch yet

  • Rene

    Hi, I tried to open the wsreset, but y get the error
    “ms-windows-store:PurgeCaches n app didn’t start”.

    I don’t want to reset my computer due to many apps and programs already installed. Is there another way to fix damaged windows store cache?

  • rene

    already tried the app troubleshooter but no fix, still damaged ws cache

  • Abdulah Mohamed

    I am in the same boat as Rene I hope someone can help us out here.

  • Rob

    I have the same issue and cant find a solution on any forums

  • Brut91

    Hi there, I have problem with window store and all other programs from metro. I can’t open it (they always minimize) and i tried using WSreset and am getting “ms-windows-store:PurgeCaches invalid value for registry. Well I tried many forums and i have problems with adminstrator privileges (btw I am the administrator on my pc) and yet can’t fix it. Thanks for your reply

  • James Xu

    Hey i got windows 8 and then windows 8.1 came out

  • James Xu

    When i clicked upgrade to window 8.1 it doesn’t do anything and it happened with all the apps of the store

  • Razxqwe Ðürå store cache may be damaged—not fixed

    2.” ” conf. may be damaged—-detected

    3.some security setting are missing or have been changed—-fixed

    what should i do?

  • Sesi

    am also facing this :( i hav tried all those thngs you mentioned shyam sir…help me :(

  • 177

    im unable to acsess my store because of a forgotten password and followed all the instructions but are no help. any idea?

  • 177

    does anyone know how to sign in with another account on the store?? need urgent help

  • Anonymous

    To a person reading this and looking for solutions on this website: This is a fraud. As proven with the amount of complaints below, Mr Sasindran’s methods do not work and may even cause you more problems and damage your system at worst. I was suspicious enough to read the comments below and check if any of the solutions presented have worked for those who have tried. Apparently the majority of the feedback is not positive. Mr Sasindran’s replies to these complaints however are even more suspicious, recommending some more unusual “troubleshooting” techniques without definite solutions that have been reported to work. I hate to shade anyone’s name, but this matter takes away credibility from this website and Mr Sasindran himself. Use caution is my advice. Move on to look for more credible resources. Be wary of suspicious methods as most advice you read on the internet is not reliable.

  • Anonymous

    Hello again. So far, as I have the same issue with clearing “my apps” installing history on Windows 8.1, I have not come across a solution to this. Apparently many people have this same concern, and there have been no definite way of doing so at the moment – UNLESS you replace your Microsoft account with a fresh new one. I have tried this, and it does work. However, it is too much of a hassle to make a new Microsoft and lose my settings altogether so I am still on the look out for a better solution. Meanwhile, I think I can live with having “my apps not installed on this PC” shown on Windows Store. If you have any ideas, please post here and let us know!

  • Shivendra Verma

    I had a strange problem in my windows store app.
    on the top left corner, where the “home” button should appear with the “store” icon (the tilted bag microsoft symbol) , in my laptop it showed only the word “home” with a cross where the microsoft store icon should have been. And in any app’s page, the associated images also didnt appear, and were replaced by the same “crosses” (indicating they couldnt be displayed).
    I used the WsReset method you had delineated here, and although I DID NOT get get this confirmation message “The cache for the Store was cleared. You can now browse the Store for apps ” ,
    the problem was nevertheless solved.


  • jonah

    hello when i try to run it as an admin it says that the file cant be found

  • Shakir

    well i tried to WSReset.exe thing even tried to run it as administrator but still wont reset. it brings me to the store with the same message “your PC isnt connected to the internet,BLAH BLAH BLAH”

  • hillson

    how can i clear the update hisrory sir

  • Dr4gonkiller96

    Same thing after i did a Refresh Windows using the Auto Repair at launch after it was stuck in a Auto Repair Boot loop

  • Govind Mourya

    I have update of official windows 8.1 apps but when we try to install it. It shows only pending , not downloading.

  • Dawood ahmed

    I have this issue to…plz help me

  • sarah miller

    my computers says its not able to connect to the internet when i try to get on the store app

  • Guest

    Same SaSaSasa

  • Hopeless13

    Same here

  • nikhil sandi

    i just upgraded to windows 8.1 pro but now after every half an hour my laptop crashes what should i do ???

  • Aaron Bartholome

    I tried to do a wsreset and run it as an administrator, but keep getting the same message “your pc isn’t connected to the internet” I don’t use a proxy, so I made sure to disable the proxys in all of my browsers, but it still won’t work

  • V?

    i forgot my Microsoft account’s password and i don’t remember my email to recovery account! now i can’t download app from windows store! HELP!!

  • Anand Khanse
  • maul

    I try this but still not working

  • Kristin Weston

    I have the same issues, but can’t seem to find any answers :(

  • Luiz F. Pinto

    I will try it. Thank you very much!

  • Abhishek Gurav

    im facing the connection problem on windows store even when connection is working its showing error(0x80070422) what o do with it plz help

  • Iscaferr

    I have Windows 10 installed, and when I have tried to open the WStore, it seems to start but finally it doesn’t run and it is closed automatically. I tried with troubleshooter but there are not version of this software to Windows 10. Can you help me??

  • Azfer

    I installed asphalt airborne when i press install it starts downloading but after few seconds it says completed but wont run………………need help i really want this game

  • esfman kocev

    i have a problem with the store when i press on ANY app i want to install.I press on a app and the store crashes :( WHY?

  • Jack M

    windows app store blue screen (start up) opens then closes after about 2 seconds, no error messages displayed, can run as admin, ran update troubleshooter, updated windows 10, tried wsreset.exe as admin… what solution will work? this windows 10 has really been a pain in my rear end. had a video driver error when first switching over that would reset my computer every 2 minutes, fixed that, now this… just trying to get into windows store to update xbox app so i can stream from the xb1 to laptop

  • A’Lexus

    I just bought a surface pro 3 however when I bought it, the store didn’t work. It would come on but the minute click an actual app the store automatically shuts down. I have been back and forth with the Microsoft store about this problem but they keep telling me that its because of the new windows 10 and the bugs I may have encountered from it. They also told me yo just wait for an update and that it should be fixed. I have been waiting 3 weeks now and it still doesn’t work, which disables me from getting any app at all. PLEASE HELP, before I return this computer back to the store.

  • Shreya Rathore

    this didnt work too! what shall i do now?

  • tamilselvan p

    if there any doubts with laptop relates mail me

  • Michael Burns

    Didn’t work. Still can’t use Netflix app. Tried multiple uninstall/reinstall, reboot, even using a different MS account. Nada. Updated all drivers/Windows. I can’t figure this out. Netflix works fine in the browser, but the app won’t open. It tries, but closes before it gets there.
    Netflix told me to update drivers. I did. I just upgraded from Windows 8.1 to 10 yesterday and that’s when the issue began. There have been no other issues at all (so far). Thoughts?

  • Nick

    My apps keep crashing. I have tried everything, including your suggestions and nothing works. The error in the log is: Activation of the app Microsoft.WindowsStore_8wekyb3d8bbwe!App
    for the Windows.Launch contract was blocked with error 0x80073CFC
    because its package is in state: 66.

  • Rachel Kelly

    I have the same message

  • Ismael Sandoval Aguilar

    Doenst work :c

  • NateGismo2004

    I have a windows 10 store and wont let me install apps, and three other things are downloading but sopped, and I cannot pause them or x them out without windows store freezing and then I have to exit out.

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