Some users have been reporting recently regarding this intermittent issue where the Windows 11/10 Upgrade process is stuck at the Choose your keyboard layout screen. This screen is introduced during the upgrade process where you need to select the keyboard layout for your computer among the various options available. However, users have reported that they are not able to operate even the mouse or keyboard on this screen and thus, they can’t select anything on this screen and are stuck in the process. This post offers some troubleshooting tips in order to get rid of this issue.
Windows Upgrade stuck at Choose your keyboard layout screen
The situation may seem unexplainable where all your mouse, keyboard, and other input devices were working a while ago and then stop responding all of a sudden. However, it’s still not hard to guess that this can be a potential driver issue.
When you are upgrading to Windows 11/100 using an in-place upgrade, things may go south and your PC eventually suffers from driver dysfunction.
Digging more on the issue, it has been found that the issue is pertaining to drivers for USB Ports where all of them stop working at that stage. An in-place upgrade can take a toll sometimes as your PC is supposed to function as usual even after the upgrade. Nonetheless, the issue can be resolved easily using the steps given below:
1. You’d need another computer to create a bootable USB drive with Windows 11/10. If you already have the ISO files in hand, you can use Rufus to create a bootable USB drive otherwise, you can use Windows 10 Media Creation Tool to boot the USB drive with the latest version of Windows.
2. Once your bootable USB stick is ready, plug it in your device which is facing the problem and reboot the device.
3. During reboot, head into the Recovery Menu (Choose an option screen) and select Troubleshoot > Command Prompt (under Advanced Options menu).
This should launch the CMD prompt where you can type in the below commands one by one to repair the MBR and press Enter:
chkdsk c: /f
bcdboot c:\windows /s c:
4. Once done with the above commands, restart your computer and see if the problem is fixed.
However, if the problem is still not fixed, this directly relates to the incompatible drivers installed for the previous version of Windows prior to installing Windows 11/10. In this case, your best bet would be to fresh install Windows 11/10 on your computer and install the correct and compatible device drivers.
What to do if Windows 11/10 is stuck on Welcome screen?
If Windows 11/10 is stuck on the Welcome screen, performing an Automatic Repair will help. But for this, you have to enter Windows Recovery Environment. To do so, force turn off your computer, then turn it on. When you see a Windows logo or a manufacturer’s logo, turn it off again. Doing this three or four times will bring up Windows RE on the screen. In addition to this, you can also try running System Restore.
Why is my PC stuck on Choose an option?
If your PC is stuck on Choose an option screen, your system files need to be repaired. Or there is some hardware issue. In this case, click on the Continue option and see if Windows starts normally. If not, select Troubleshoot and select the Automatic Repair or the System Restore option. If nothing works, your computer needs to be repaired. Take it to the service center.
Read next: Can’t remove a Keyboard layout in Windows 11/10.