45 Comments

  1. Brent Rasmussen

    Similar problem only I am stuck on a background picture in front of the log in screen. The mouse works, but any key I touch, Including Ctrl+ALT+delete all cause the picture to go away, revealing the login screen of half a second (not allowing any entry) then screen goes black and a few seconds later displays the background picture again. Can anyone help me even get to the log in screen long enough to try to enter a password?

  2. wargamer1969

    This is why I went back to Win 7. Not going thru that bs again.

  3. Anoshan

    Thanks dude. Just hold the power button 10 sec and release it.

  4. Jamie

    Ok, I have a fun one here. Same subject of not logging in only all attempts of trying to shift+restart to boot windows 10 have been fruitless. I’ve restarted this computer so many times and have tried even letting it die so it’d restart which is hard since I set it to auto shutdown if left too long. My log in tab bar says password yet when clicked on it does not display a cursor in its place. I am at my wits end and even though it has a 2 year warranty, I’d like to just find a way to fix it before I send it away.

  5. Jack Wood

    if the screen is completely frozen how do I get to connections? a little help here please.

  6. jim_farpointventures

    #8 did the trick for me. Should probably be #1; definitely should try it before trying safe mode.

  7. Mohit Lohani

    Got my ASUS X200L notepad updated with Windows 10 Anniversary Update wherein LogIn screen wallpaper accepts Password. It worked fine for few days. Then I fiddled with msconfig and unchecked load options in Selective Startup option tonight. And wow, now there is no Password Box at login wallpaper !! Tried resets, hard reset (shift + enter + power button) and CtrlAltDel. The wallpaper shows date, time and on touching touchpads or keyboards, dims the wallpaper, but does not show password box. Pls help..SOS

  8. Joe Sivulka

    I have the same issue and believe it happened after the latest build update (14.393.105). On one of my PCs it happened, I rebooted three times and it worked. On my laptop, I’ve rebooted 20+ times but no luck. I also used my Win10 USB drive to try a recovery, restore, etc but it says “this option is not supported on the operating system you selected”. I’m not sure what that’s suppose to mean given I have Win10 installed and am using Win10 to try and recover.
    Good luck to you, I’ll let you know if I find a solution.
    Joe

  9. Istvan Csekla

    I’m also stucked there… Any idea yet?

  10. R.S

    I have stuck on log on screen, and fixed with tips number 8. Thank you.

  11. Tânia Gaspar

    Hey I kinda have the similar problem. Yesterday I performed an update as requested and it did log in then frooze and I had to restart it and had no problems with the login. But today when i tried to turn on the computer but i only have yhe background picture , no user name no login button( i dont have a password on it).
    Already tried to restart and crtl+alt+ delete and nothing if someone knows a solution please let me know thank you btw

  12. Federico

    Hi, I have a similar problem that seem to be related to graphic drivers / hardware. Switch on my pc and the video is blank, only the mouse pointer is visible and movable. Ctrl-Alt-Canc seems useless. This computer is domain joined, so I tried to do my login “blinded”… and it worked. I could not see anything but all seemed ok. To reboot I’ve opened a command prompt ( [Win]+[R] then type “cmd” and [Enter] ) and then “shutdown -r -t 0”. The computer restarts correctly. It was necessary three reboots to get my login screen visible. Now I’m searching information about this specific case…

  13. treethom

    where are the answers?

  14. In my individual capacity as a Windows user like you, I have done my bets above and listed my suggestions. If that does not help, maybe you should contact Microsoft.

  15. Licorice R.

    My problem was: My log in tab bar says password yet when clicked on it does not display a cursor in its place. I tried to get into the BIOS with F2 while booting, didn’t work. The simple tip of Anoshan’s did the trick for me. Hold the powerbutton for 5 to 10 secs. Problem solved.

  16. Zac

    After enabling diagnostic startup the account picture and password textbox don’t appear. Anyone know how to fix this? I just need to disable diagnostic startup (probably by getting into safe mode) but I can’t figure out how. Even a force shutdown, or shift+restart, won’t bring up the advanced startup options…

  17. Zac

    I have a similar problem, but the password bar doesn’t appear at all. Did you find a way to fix it?

  18. Zac

    Yep stuck here as well. Don’t know why I can’t get to Advanced startup options… I just need safe mode and I’ll be able to get there… Anyone else work this out? I also made a post in the Feedback Hub app in Windows if you want to add to that or thumbs it up so Microsoft actually see it

  19. Josh Barbara

    Did you ever work it out??? I’ve got exact same thing after trying diagnostic startup…

  20. D

    I recently was trying to create a Microsoft account but I accendebtly hooked my computer to a unknown account and it’s at the login screen but I don’t know there pasword so is there anyway I can remove there Microsoft and change it to my email from the login screen

  21. Joanna Hale

    This is SO frustrating. Brand new, super $ laptop, & its functionality is limited by Windows 10 sporadically locking me out. UGH.

  22. doctoxics

    Trying to fix internet connection problem. Did clean boot. When restarted got a picture of a glacier on the screen and no start button or taskbar. Tried all of Anand’s suggestions, none of which worked. No internet connection. Keyboard didn’t work and power only lead to same problem – no menu to select safe mode. Any thoughts on how to get out of a “locked-up” Windows 10 would be appreciated.

  23. Stefan Clausen

    hello all.
    i got this problem that when i startup my aunts laptop (windows 10) the Keyboard doesn’t work at all and when i use the on-screen keyboard it starts to log in and then enter bluescreen with no info about whats wrong ?

    i got a degree in Computer technology but no matter what i try nothing works
    can’t enter bio or dos nothing since the keyboard doesn’t work. and if i plug another usb keyboard into it still nothing ? its been like this for 2 days now

    hope someone can help me out here

  24. Salvatore de Rosa

    6 full days of experience with mucking about with reinstalling and repairing Windows 10 1607 AU tells me that this infernal Lock Screen – Login loop that occurs (and ignores whether the password is good or not and delays for about a minute before reverting to the lock screen) is a device driver update caused either by IObit Driver Booster or Innovative Solutions DriverMax, in any case it is unconscionable that Microsoft has not solved the issue to the extent that at least one can log on to solve the problem thruogh the Windows GUI.

  25. Rizwan Segu Mohideen

    I Got Solution for My Windows 10 (I Couldn’t Get Login Screen After Booting)
    Then
    I Disabled Fast Booting. Now It’s Working Fine…
    Settings->System->Power & Sleep->Additional power Settings->Choose What Power Button Does->
    Disable : Turn on Fast startup (Change settings that are currently unavailable)

  26. Adel Mandani

    Thank you

  27. Waltraud Blumenthal

    same problem – but even worse – the login screen just flashed for a millisecond and disappeared, I had to unplug, remove battery twice, and navigate to “reset windows” and reinstall all the software afterwards – a waste of two days!
    is there no civil liability (claims for damages) for producing poor software which causes cost and disturbance in your life/work?

  28. Waltraud Blumenthal

    restore point fails every second time I try it since years – so it seems µsoft have really screwed up that useful feature – lots of posts, workarounds, etc… indicating that the problem is widespread!

    plus re your “remedy” #8:- credentials manager service (lsass) is usually set to manual start – why automatic and why do you need to set it in safe mode – difficult to reach in laptops with batteries?
    (what is the name of this service in other languages)

  29. HAM

    #8 FTW. I didn’t need to use Safe Mode to apply it. Thanks for helping with a really unpleasant sutuation and an unconscionable bug.

  30. Tiffany Romich

    I’m stuck on the screen saver no login info comes up

  31. Brian Brewster

    This happened to my wife’s laptop. Win 10 automatically updated her Lenova overnight. But then when she tried to enter her desktop password it wouldn’t work! IT DID NOT get reset – that was not the issue. I tried using the ease of access onscreen keyboard, but it still refused the password. The problem corrected after a system reset. I think what happened was the updates needed a reboot but something prevented this. Now when the computer came back on, the same password worked! Good job, Microsoft. Thanks for scaring the crap out of us!

  32. Rishabh Raj Khanna

    I tried running it under safe mode and the login screen (which was the only thing i was able to see earlier) is now blinking continuously and doesn’t stops… restart again and again its not even going out of safe mode now…

  33. Valerie Jensen

    My computer apparently updated and it shows my PIN window, but won’t let me type anything. Tried 3 different keyboards and that’s not working, even though they all work on another computer and 1 is a plug – in, not wireless. HELP !

  34. DCA

    My credentials manager was set to manual… Will see if auto helps… Thanks!

  35. k sarathi

    Thank you so much, this helped me in step 8, finally i got the feature update for windows 10

  36. Ed Oralce

    I experienced the same problem and I tried several ways to solve it following what I read here. The most effective way I did was uninstalling display driver then reboot. Fine, it worked.

  37. Stoney Shifflett

    OMG this is so annoying, after the update, my laptop goes to the log in screen but no bar comes up to allow me to enter my password, I have to restart EVERY TIME I want to use my computer again! After I restart then it allows me to enter my credentials. I also lose my sound after the update, I have to reinstall the sound after the update.

  38. Waltraud Blumenthal

    solved –
    after many times pulling pou thte battery during boot to get to safe mopde and resetting or reverting to a restore point, I found that JETCLEAN was destroying something in Windows10 which led to it being impossible to log in.

  39. Waltraud Blumenthal

    solved –
    after many times pulling out the battery during boot to get to safe mode and resetting to default (and reinstalling everything) or reverting to a restore point, I found that JETCLEAN was destroying something in Windows10 which led to it being impossible to log in.

  40. Waltraud Blumenthal

    you could learn

    after many times pulling out the battery during boot to get to safe mode and resetting to default (and reinstalling everything) or reverting to a restore point, I found that JETCLEAN was destroying something in Windows10 which led to it being impossible to log in.

  41. Jim Perry

    Too bad MS does not answer here. Sometimes I get blinking and double cursors, one sort of flashing. Clicking on log in screen – unable to enter anything. Click on icons in lower right — they dialog boxes light up momentarily and then disappear. Only way to turn computer off is remove the battery!

  42. Diane Conroy

    i can’t login to my windows 10 desktop. It acts like it will boot up like normal but right before the block to enter my pin comes on it freezes and the mouse or keyboard doesn’t work. Please help!

  43. Nanie M Allgood

    Can not do anything from the lock screen it is locked. No mouse or keyboard works on this screen need help now

  44. 334578

    Two years later and we’re still dealing with the same problem–with no clear answers! Maybe it’s time to give up on Windows.

  45. Draco Meteor

    I am unable to restar my pc. When I take my cursor to the power button what should have happened is 3 options should have e pooped up. But in my case nothing happens. Even if I click on the power, sign in nothing!!!
    This problem occurred on the very next day I bought the laptop. Keyboard and mouse are properly working.
    Please help

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