While most of us use the WhatsApp service only on your mobile phone, it can also be accessed in your internet browser. The browser service is called WhatsApp Web. However, if at any point in time, WhatsApp web is not working on your Windows computer, then one of these suggestions is sure to help you fix the problem.
WhatsApp Web not working on PC
If WhatsApp Web is not working, then the problem could be either with your account, the server, or your browser/computer. Try these resolutions and see:
- Check the status of the WhatsApp server and your account
- Log out and Log in again
- Clear browser cache and check
- Change the browser and see
- Check browser compatibility
- Disable the Firewall and security programs temporarily
- Run the Internet Connections troubleshooter.
- Contact Network Administrator.
If you encounter the issue of WhatsApp web not working on the computer, try the following solutions sequentially:
1] Check the status of the WhatsApp server and your account
If you wish to check the status of the WhatsApp server and your account, the best method would be to verify whether WhatsApp is working on your mobile phone or not. Try sending a message or two to be sure. If the service doesn’t work on your phone, it won’t work on your computer/browser either.
If the service works on your phone, please move to the next suggestion.
2] Log out and log in again
While you log in to WhatsApp web after scanning through the barcode through the phone on which you are logged on to WhatsApp, logging out is to be done directly through the system.
Select the menu and then click on Log out.
3] Clear browser cache and check
The cache files are stored offline whenever you visit a website for the first time. This helps in retrieving data quickly when you load the same website the next time. It also means that the webpage will load faster.
However, if the cache files associated with a certain webpage are corrupt, the webpage might not load properly. The resolution is to clear browser cache files. When you visit the webpage again, the cache will build itself again.
4] Change the browser and see
If WhatsApp works fine on your phone, the problem is either with the browser or the system. So, try opening WhatsApp web on a different browser. If it doesn’t work on a different browser either, try it on a different system to isolate the issue.
In the rare event where WhatsApp web doesn’t work on the other system either, check if your phone is able to scan the code or not. It could be an issue with the camera or otherwise.
5] Check browser compatibility
In case you figure that the problem is with the browser, please check browser compatibility and update the browsers. WhatsApp web will only work with certain browsers like Google Chrome, Safari, Firefox, Opera, and Edge. Other browsers such as Internet Explorer are not supported. Even more, they won’t work if the versions of these browsers are obsolete.
It is also advisable to update the browsers. If updating the browser doesn’t help, you could also consider resetting the browser. Please check for extensions and plugins which could be preventing the WhatsApp web service.
Also, blocking scripts can cause issues with some websites, so please disable addons or extensions that may potentially be causing such issues.
6] Disable the Firewall & security programs temporarily
While the Firewall and security programs are very important to keep your system secure, at times they falsely flag genuine applications. In case this has caused the issue in discussion, you could temporarily disable the Windows Defender Firewall and the security programs and check if WhatsApp web starts working. If it does, please add it to the whitelist of the security programs.
7] Run the Internet Connections troubleshooter
The Internet Connections troubleshooter doesn’t just check for the internet connection but for other issues impacting certain websites from functioning properly. The procedure to run the Internet Connections troubleshooter is as follows:
Click on the Start button and then go to Settings > Updates & Security > Troubleshoot.
Select the Internet Connections troubleshooter from the list and run it.
Check if this fixes your problem.
8] Contact Network Administrator
If WhatsApp Web notified you that you’re on a Wi-Fi network that is preventing WhatsApp Web from operating correctly, please ask your network administrator to bypass traffic to web.whatsapp.com, *.web.whatsapp.com and *.whatsapp.net.
This post will help you if WhatsApp Desktop app not working or connecting.