II your Surface device connects to WiFi but there is no internet then this will be able to help you. Surface tablets by Microsoft are sleek, light and all-in-one ultra-portable devices. These devices come with a built-in kickstand to make the tablet stand up and a keyboard that converts into a cover. Despite all these features, these devices can still run into bugs and errors. Recently, some users have been complaining that their Surface device connects to WiFi, but no internet connection is available.
Why is Wi-Fi not working on my Surface device?
Wi-Fi may not work on your Surface device if the WiFi adapter has somehow become disabled. However, outdated and corrupt network drivers, misconfigured Network Settings, Network Provider Server Issues, or Interference with Wi-Fi Signals can also cause this issue.
Fix Surface connects to WiFi but no internet
II your Surface device connects to WiFi but there is no internet then, restart your device and your router and see if that help. If that doesn’t help, try these methods to resolve the issue:
- Run Network Adapter Troubleshooter
- Disable and Enable Wi-Fi in Device Manager
- Update Network Drivers
- Run Network Commands
- Reset Network Settings
- Contact your Service Provider
Now let us see these in detail.
1] Run Network Adapter Troubleshooter
Before getting started with different troubleshooting methods to fix this issue, try running Microsoft’s Network Troubleshooters as a first step to diagnose and repair common Network issues. Here’s how:
- Press the Windows key + I to open Settings.
- Scroll down and click on Troubleshoot > Other Troubleshooters.
- Click on Run beside Network Adapter and follow the instructions on-screen.
2] Disable and Enable Wi-Fi in Device Manager
Wireless networks can stop working if they get disabled in the Device Manager. Check if Wi-Fi is enabled in the device manager or not. If it’s enabled, disable it and then enable it again and see if it helps. Here is how you can check for the same:
- Click on the Windows key + R to open the Run dialog box.
- Type devmgmt.msc and hit Enter.
- Scroll down and expand Network Adapters.
- Right-click on your adapter and select Enable.
Related: Wireless Network works on other devices but not on Surface
3] Update Network Drivers
Outdated or corrupted drivers can also be responsible for why your Surface device connects to Wi-Fi but the internet still doesn’t work. Update your Network drivers and check if the issue gets fixed. Here’s how you can do it:
- Open Settings and navigate to Settings > Update & Security > Windows Update.
- Right under it, look for a clickable link— View optional updates.
- Under Driver Updates, a list of updates will be available, which you can choose to install if you are facing an issue manually
Read: Where to download Ethernet Drivers?
4] Run Network Commands
Running the network commands will reset the TCP/IP stack, renew the IP address, Reset Winsock and flush the DNS client resolver cache. Here’s how you can do it:
Press the Windows key, search for Command Prompt, and select Run as Administrator.
Type the following commands one by one and hit Enter.
netsh winsock reset
netsh int IP reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
Restart your device and see.
5] Reset Network Settings
Performing a network reset will remove and then reinstall all your network adaptors. It will also reset all related settings to their defaults. Here is how you can do it:
- Press the Windows key + I to open Settings.
- Navigate to Network & Internet > Advanced network settings > Network Reset.
- Click on Reset Now beside Network Reset and follow the instructions on-screen.
Related: Surface device finds available wireless network but won’t connect
6] Contact your Service Provider
If none of these methods able to help you, it’s possible the issue prevails because of your internet service provider. Check if your Wi-Fi connection has a valid plan. Nevertheless, if it does, contact your service provider and discuss the issue you are having.
All the best.
Read next: How to fix WiFi problems in Windows.
