If you keep receiving a “No Internet connection available” error message on Spotify, this post is for you. Here, we will discuss why Spotify is unable to connect to the internet on your phone or PC and how you can fix it. So, let’s get started.
Why does Spotify keep saying I have no internet connection?
The No internet connection error on Spotify usually occurs if your internet connection is unstable or too weak. However, there can be other factors that might prevent Spotify from connecting to the internet on your device. These reasons include outdated or corrupted app cache, restricted data usage for the app, outdated app version, and VON or proxy hindrances.
Why is Spotify not detecting internet connection on Windows?
There can be different reasons why Spotify not detecting internet connection on Windows. One of the primary causes is that your internet connection is inactive. Other than that, it might be your firewall that is blocking the Spotify app from accessing the internet. A corrupted cache, VPN interferences, and DNS issues can also trigger the same problem.
Now, if you are experiencing the same error on Spotify, we got you covered. Here, we will show you how you can fix the No Internet connection error on your phone as well as Windows PC.
Fix Spotify says No Internet connection on Phone
If you are receiving an error message on Spotify that says “No Internet connection available” on your phone, here are the methods you can use to fix the error:
- Ensure that your internet connection is working fine.
- Force stop Spotify and restart it.
- Log out of Spotify from all devices, and then log in back.
- Make sure Spotify is up-to-date.
- Enable unrestricted data usage for Spotify.
- Switch on the Offline Mode in Spotify.
- Delete the Spotify cache.
- Disable VPN or proxy.
1] Ensure that your internet connection is working fine
Well, the first and foremost thing you should do to fix this error is to check whether your internet connection is indeed working fine or not. Open a web browser and check if you are able to search the internet without any issues. If yes, then your internet is not the problem and some other factors are responsible for this error. In that case, you can move ahead and use the next fix we mention here.
2] Force stop Spotify and restart it
You can terminate the Spotify app and relaunch it. In some instances, such errors are triggered due to a temporary glitch. So, in that case, restarting the app is an effective method to fix the error. Here’s how you can do that:
- First, go back to the home screen on your phone and long-press the Spotify app icon.
- Next, from appeared menu options, click on the i option.
- After that, press the Force stop button present at the bottom of the screen. The position of this option may vary depending on your phone’s model.
- Now, press the OK button on the confirmation prompt.
- Finally, reopen the Spotify app and check if the error is fixed.
3] Log out of Spotify from all devices, and then log in back
The next thing you can do to fix this error is to log out of Spotify from all devices and then log in back. Authentication issues can also result in such errors. So, signing out and then signing in might help you fix the error. Here’s how you can do that:
First, open Spotify in a web browser and make sure you are signed in.
Now, click on the profile icon present at the top-right corner and then choose the Account option.
Next, scroll down toward the end and you will see a Sign out everywhere option; simply click on this option.
After that, follow the prompted instructions and complete the sign-out process.
Once done, open the Spotify app on your phone and sign in back to your account. See if the No Internet connection available error is gone now. In case it still persists, you can use the next fix.
4] Make sure Spotify is up-to-date
You also need to ensure that the Spotify app you are using is up-to-date. Sometimes the app throws such errors when it is outdated. Hence, you must keep your app updated to the latest version to avoid any performance issues. Open the Play Store and go to the Spotify page. If there are updates available, you will see an Update button. Simply click on it and the app will be updated. Check if the problem is now resolved.
5] Enable unrestricted data usage for Spotify
If you have enabled restricted data usage for the Spotify app on your phone, you are likely to experience this issue. It can affect the performance of the app and also prevent the app from connecting to the internet. In case this scenario applies to you, enable unrestricted data usage for Spotify on your Android phone. To do so, here are the steps you can use:
First, long press the Spotify app icon from the home screen of your smartphone. From the options that appear, click on the i option.
Next, click on the Mobile data option under the Usage section.
After that, enable the toggle associated with the Allow data usage while Data saver is on option.
Once done, open the Spotify app and check if the No Internet connection error is fixed.
6] Switch on the Offline Mode in Spotify.
Spotify provides an Offline Mode feature that enables you to enjoy music when you are not connected to the internet. You can try enabling this feature and check if it helps. Here’s how to do that:
First, open the Spotify app on your Android phone.
Now, click on the gear-shaped icon (Settings).
Next, scroll down to the Playback section and switch on the Offline mode option. You can now enjoy offline music without connecting Spotify to the internet. However, there are only limited songs that you will be able to listen to. If you don’t want that, you can use some other fix to resolve the error.
7] Delete the Spotify cache
Old and corrupted app caches are known to cause issues and errors with the app. Hence, if the No Internet connection error on Spotify is triggered due to a bad cache, you can clear the cache to fix the error. Here are the steps to do that:
First, launch the Spotify app and tap on the gear-shaped icon from the top of the screen.
Now, scroll down to the Storage section and press the Clear cache button. Then, on the confirmation prompt, click on the Clear cache button.
Once done, check if the error is resolved or not.
8] Disable VPN or proxy
VPN or proxy settings can sometimes cause interference and prevent Spotify from connecting to the internet. So, if you have enabled VPN or proxy, disable it and then check if the error is fixed or not.
Fix Spotify says No Internet connection on Windows PC
Such connection errors on Sportify can also occur on your Windows PC while using the app. To fix it, you can try troubleshooting your network connection and see if it helps. In case your internet is working fine, you can use the following methods to fix the error on a PC:
- Restart the Spotify app.
- Allow Spotify through your firewall.
- Switch to Google DNS.
- Update Spotify.
- Remove the Spotify cache.
- Disable VPN/Proxy.
1] Restart the Spotify app
The first step is to relaunch the Spotify app. You can completely close the app and then reopen it to check if the No Internet connection error is fixed. To do that, open Task Manager using Ctrl+Shift+Esc and then select Spotify from the Processes tab. After that, click on the End task button to close the app and all running instances. Next, reopen the app and see if the error is gone.
2] Allow Spotify through your firewall
Your overprotective firewall might be preventing the Spotify app from connecting to the internet. And thus, the No Internet connection error is triggered. If this is the case, you can allow the Spotify app through your firewall to fix the error.
Here are the steps you can use for allowing Spotify in Windows Defender Firewall:
- First, open the Windows Security app using the taskbar search option.
- Now, click on the Firewall & network protection option and then press the Allow an app through firewall option present in the right-side panel.
- After that, tap on the Change settings button in the appeared window.
- Now, scroll down the list of Allowed apps and features and find the Spotify Music app, and simply tick the app checkbox.
- Next, tick the Public and Private network checkboxes present next to the Spotify Music app.
- Finally, press the OK button to apply new changes.
You can now reopen the Spotify app and check if it is able to connect to the internet without any error or not.
3] Switch to Google DNS
The next thing you can do to fix the error is to use the Google DNS server. DNS inconsistencies might cause this error. So, setting up a reliable and fast public DNS can help you fix the error. Here’s how you can do that:
- Firstly, open the Run command box using Win+R and launch the
- Network Connections window by entering ncpa.cpl in the Open box.
- Now, right-click on your active connection and choose the Properties option.
- Next, choose the Internet Protocol Version 4 (TCP/IPv4) option and click on the Properties button.
- After that, select the Use the following DNS server addresses option and enter the following addresses in the respective boxes
Preferred DNS server: 188.8.131.52 Alternate DNS server: 184.108.40.206
- Finally, save changes by pressing the Apply > OK button.
You can now open the Spotify app and check if the error is fixed.
4] Update Spotify
If you are using an outdated version of Spotify, you will face errors and issues like this. So, update Spotify from Microsoft Store and see if the error is fixed.
5] Remove the Spotify cache
You can clear the Spotify cache to fix the error. Here are the steps to delete the cache for the Spotify app on Windows:
- First, press the Profile icon present at the top-right corner.
- Now, select the Settings option.
- Next, scroll down to the Storage section and press the Clear cache button.
- After that, confirm that you want to clear the cache by hitting the Clear cache button.
- Once cleared, you will receive the “Your cache has been cleared” message.
Check if the error is now resolved.
6] Disable VPN/Proxy
As discussed earlier, VPN or proxy can cause errors like this. So, disable VPN or turn off your proxy settings and then check if you are able to connect to the internet on Spotify.
Hope this helps!