Some Windows 7/8/8.1 PC users get to see Sorry, we’re having trouble determining if your PC can run Windows 10 error message while trying to upgrade their PC. If you are trying to install Windows 10 but seeing this error message, here’s what you need to know. The error message may appear on your PC when you run the compatibility test before upgrading from an older version of Windows to Windows 10. Here is why the problem appears and how you can solve it.
Something happened. Sorry, we’re having trouble determining if your PC can run Windows 10. Please close Setup and try again.
Sorry, we’re having trouble determining if your PC can run Windows 10
The main reasons why the Windows 10 upgrading issue appears are mentioned below:
- Your computer doesn’t meet the basic requirements for installing Windows 10.
- You have free disk space, but that is not enough for additional updates.
- You made the C drive or system drive as inactive by mistake.
To resolve this problem, you need to follow the following solutions:
- Check system requirements manually
- Free up your storage or disk space
- Mark partition as active
Now, let’s take a look at the troubleshooting tips in detail.
1] Check system requirements manually
Every software must meet a minimum system requirement for installation. Likewise, the operating system, Windows 10, also needs some basic hardware configuration to begin the installation process. If you are using Windows 7, 8 or 8.1, you should be able to install Windows 10 without any problem. However, it is better to verify your hardware configuration before commencing Windows 10 upgradation. The minimum system requirements for installing Windows 10 is mentioned below-
- Processor: 1 GHz or faster
- Hard drive storage size: 32GB or more
- Memory/RAM: 1GB for 32-bit and 2GB for 64-bit
- Display resolution: 800×600 pixels
- Graphics card: Compatible with DirectX 9 or later with WDDM 1.0 driver
It would be better to know your hardware before getting into the installation.
2] Free up your storage or disk space
As mentioned earlier, your hard drive size should be 32GB or more. You should have at least 16GB free storage for installing 32-bit OS and 20GB storage for installing the 64-bit version of Windows 10. This problem might occur when you have the minimum storage to pass the compatibility test, but you do not have any more space to install updates. Windows 10 installs some required updates during the setup, and that requires more storage than 16/20GB. If your current hard drive doesn’t have the extra storage, Windows 10 setup process might be disbanded by showing the error message.
There is a lot of ways to free up your disk space. For instance, you can find and delete large files, move some files to your external hard drive, transfer some data from Library folders to another hard drive (if you have), etc.
3] Mark Partition as Active
As you are getting this error message while upgrading from an older version of Windows to Windows 10, chances are you have already marked the system drive as “Active.” Windows makes the C drive active by default so that the system files loads properly. However, if you have done changes in your system and made the C drive as inactive by mistake, you can find this error while upgrading. There is an effortless way to verify if your system drive is marked as active or not.
- Press Win+R to open the Run prompt.
- Type diskmgmt.msc and hit the Enter button. It should open the Disk Management window on your screen.
- Right-click on the system drive where your current operating system is installed and select Mark Partition as Active.
Please note that the screenshot is captured on Windows 10 but the interface looks the same on Windows 7/8/8.1.
Now try to run the Setup.exe file on Windows 8.1/8/7. You should not get any problem to pass the compatibility test.