A lot of Windows users are not able to upgrade their Windows Operating System using the Media Creation Tool. When the run the application, the following error pops up.
There was a problem running this tool
We’re not sure what happened, but we’re unable to run this tool on your PC. If you continue experiencing problems, reference the error code when contacting customer support, Error code: 0x80072F8F – 0x20000
In this post, we will be talking about the 0x80072F8F – 0x20000 Windows Upgrade error and see what you can do to resolve it.
What does Error Code 0x80072f8f 0x20000 mean?
Error Code 0x80072f8f 0x20000 is a Media Creation Tool error and it appears when a user tries to run the tool to upgrade their OS. It happens because of various reasons, it can be a glitch that can be resolved by restarting the system, or the tool requires administrative privileges or needs to be unblocked.
You may also face the error code in question if TLS or Transport Layer Security protocol is disabled. It is a security protocol and is used to designate encrypted connections to send data into the applications over the network.
There are various other reasons such as misconfigured registry, corrupted temporary files, etc. Let us go to the troubleshooting guide to resolve this issue.
Fix 0x80072F8F – 0x20000 Windows Upgrade error
If you are facing Fix 0x80072F8F – 0x20000 Windows Upgrade error, try the following solutions.
- Run the Media Creation Tool as an administrator
- Unblock Media Creation Tool
- Move Media Creation Tool to the Desktop and try
- Delete Software Distribution Folder
- Edit Registry
- Enable TLS
- Troubleshoot in Clean Boot
Let us talk about them in detail.
1] Run the Media Creation Tool as an administrator
Let us start by running the Media Creation Tool as an administrator. Just right-click on the tool and then select Run as administrator. You will see a UAC box asking you to confirm your action, so, click on Ok. Now, you can just use the tool normally and upgrade.
2] Unblock Media Creation Tool
Some users were able to resolve the issue by just unblocking the Media Creation Tool. So, you should try to do the same and see if it works for you. Follow the prescribed steps to unblock Media Creation Tool.
- Right-click on the Media Creation Tool and select Properties.
- Make sure you are on the General tab and tick Unblock.
- Click Apply > Ok.
Now, try running the tool and see if that helps.
3] Move Media Creation Tool to the Desktop and try
For some users, the solution was as simple as moving the downloaded Media Creation Tool to the Desktop. You can also try this, as it won’t take much of your time. Just right-click on the Media Creation Tool and select Copy, go to your Desktop, and hit Ctrl + V to paste the file. Or, drag the tool from your File Explorer to the Desktop in the right panel. This will do the job for you.
4] Delete Software Distribution Folder
The Software Distribution Folder contains temporary files that can interfere with the process and cause the error code in question. We are going to clear the content of that folder and see if that works.
First of all, open Command Prompt as an administrator and run the following command.
net stop wuauserv
net stop bits
Now browse to the C:\Windows\SoftwareDistribution\Download folder and delete all the files and folders inside. You can hit Ctrl + A to select all the content and then Ctrl + D to delete them.
Now in the Command Prompt windows, type the following commands one at a time, and hit Enter:
net start wuauserv
net start bits
Finally, execute the following command.
Now, you can restart your computer and run the Media Creation Tool. Hopefully, it will work this time.
5] Edit Registry
If flushing out the Software Distribution folder didn’t work, let us edit registries and see if that helps. For some users, the issue was caused by misconfigured Registry Editor and was easily solved by the following steps.
Open Registry Editor by searching it out of the Start Menu.
Navigate to the following location.
Right-click on the empty space, and select New > DWORD (32-bit) Value.
Name it AllowOSUpgrade and set the Value data to 1.
Save the changes by clicking Ok.
Finally, restart your computer and try running Media Creation Tool. Hopefully, this time, you will be able to upgrade.
6] Enable TLS
TLS or Transport Layer Security is protocol and it is necessary to run the tool. If the protocol is disabled, you may see the error code in question when trying to upgrade your OS with Media Creation Tool. So, let’s enable it and see if that helps.
Before moving forward, you should make a backup of your Registry if something goes wrong. Once registries are backed up, open Notepad and paste the following content.
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp] "DefaultSecureProtocols"=dword:00000a00 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp] "DefaultSecureProtocols"=dword:00000a00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client] "DisabledByDefault"=dword:00000000 "Enabled"=dword:00000001 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client] "DisabledByDefault"=dword:00000000 "Enabled"=dword:00000001
Now, save the file with any name, but make sure to add .reg as the extension. It is better to save the file on the desktop and with an easy-to-remember name for easy access.
Finally, double-click on the file from the Desktop, and the registry will be added.
The only thing left now is to restart your computer and use the Media Creation tool.
6] Troubleshoot in Clean Boot
If nothing works, then we are going to perform Clean Boot. It will allow you to stop all other processes and just run this one. So, perform Clean Boot and manually enable processes. Once you know which app is the cause, you can easily remove it and resolve your problem.
Hopefully, now, you are able to use the Media Creation Tool to upgrade your PC.
How do I fix error 0x80072f8f?
You can fix the Media Creation error code 0x80072f8f using the solutions mentioned here. But there are some other errors 0x80072f8f. You can check our guide on how to resolve the 0x80072F8F errors for Windows Update, Activation, and Microsoft Store. We have solutions that will fix your error easily.
Also Read: Windows Media Creation Tool not working.