Some users have complained that when they try to access a particular website, the website doesn’t open. Instead, they see a message The requested URL was rejected. Please consult with your administrator. The tab title shows Request Rejected and a 20-digit support ID is provided to the user. While many other sites can be opened without any trouble, it can happen for some specific sites. Though a specific cause for this particular issue is not known, it can be caused by corrupt cookies, browser data, third-party add-ons, or extensions. Keeping these factors in mind, we have created a list of solutions that you can use to solve this issue.
The requested URL was rejected. Please consult with your administrator.
Your support ID is: ####################
The requested URL was rejected, Please consult with your administrator
To fix The requested URL was rejected. Please consult with your administrator error, the solutions listed below can be helpful. Before this, you should also check if you are able to open that website in the private window or incognito mode of your browser. If not, use the following options:
- Check if the website is down
- Hard refresh the webpage
- Clear cache and cookies for the problematic website
- Clear browsing data of your browser
- Add website to Trusted Sites list
- Disable the problematic extension
- Use a different browser.
1] Check if the website is down
Before trying anything, first, check if the website you are trying to access is up and running or down. It can be possible that the website servers are overloaded, there is a software conflict, some malicious problem, etc., that can cause website downtime. If that is the problem, then you can use some free website monitor tool to check the status of that particular site. Downdetector, Site Down Detector Tool, Down for Everyone or Just Me, etc., are some good examples to check website status.
2] Hard refresh the webpage
If the problem is with a specific webpage, then you should hard refresh the webpage. This action bypasses the webpage cache (or clears the webpage cache) on your browser and reloads that webpage. For this, use the Ctrl+F5 hotkey or use the Ctrl+Shift+R keyboard shortcut. You can also press and hold the Ctrl key and click on the Reload button or Refresh button on the browser tab. Now the webpage should load fine.
Related: The requested URL could not be retrieved error in Windows PC
3] Clear cache and cookies for the problematic website
There are chances that the problem is caused by corrupt cookies, outdated files, and cache data of the website. So, in that case, you should clear the cache and cookies for the website for which you face this issue. For the convenience of the users, all the popular browsers like Chrome, Edge, Firefox, etc., provide the feature to clear cookies, site data, and cache for a specific website.
For example, if you use the Edge browser, then type
edge://settings/siteData in its Omnibox or the address bar and press the Enter key. Now, a list of all sites that you browsed will be visible to you. For each site, cookies and other data are stored. Expand a website, and use the Delete option for the main domain and sub-domains one by one.
In a similar you, you can remove cache and site data in another browser that you use. Open your browser settings, access the cookies and site data section or similar option, and then delete the data for that specific website.
Read: How to unblock and access Blocked or Restricted Websites
4] Clear browsing data of your browser
If deleting the site data, cache, and cookies for that particular site doesn’t help, then you need to clear the browsing data of the entire web browser that include your browsing history, cached images and files, cookies and other site data, etc.
Whether you need to clear browsing data for Chrome and Firefox or you have to delete browsing history, cookies, cache, or other data of Edge browser, all the popular browsers have a similar setting. Access the Privacy & security section of your browser and look for Clear browsing data or Clear History or a similar option and proceed further to delete the browsing data. Restart the browser and open the website you’re having trouble with. It should open now.
5] Add website to Trusted Sites list
Sometimes, if a site is up and running, but you find that the site functionality is affected particularly on your system, then in such a case, you should add that website to the list of trusted sites and check. If you are using Windows 11/10 OS and you find that the site you want to access is legit or you use it regularly and it’s not harmful, then you can add a website to the trusted sites list. Here are the steps:
- Type internet options in the Search box of your Windows 11/10 computer
- Press the Enter key and it will open an Internet Properties window
- Switch to the Security tab in that window
- Select the Trusted Sites option
- Click on the Sites button. This will open a Trusted Sites box
- In the Trusted Sites box, enter the website URL in the given field
- Press the Add button
- Press the Close button
- Click on the OK button to close the Internet Properties window.
Now access that website on your browser and that requested URL was rejected issue should not bother you.
Read: HTTPS sites not opening in any browser on Windows computer
6] Disable the problematic extension
This kind of problem can also occur if you are using an extension that can block content on a website/webpage. Ghostery, Adblock Plus, Privacy Badger, NoScript, uBlock Origin, etc., are some example extensions or add-ons. In order to function a particular website/webpage properly, it should load with the entire content.
So, if this is the cause of this issue, then access the Extensions page of your browser, turn off or disable the installed extensions one by one, and check if you can access the website. If the website is loading fine after disabling an add-on or extension, then you should uninstall the problematic extension.
7] Use a different browser
If the problem occurs on a particular browser, then you should use a different web browser. If the website is working fine on alternate web browsers, then repair or uninstall the problematic browser and install it again to see if you are able to open the website you’re having trouble with. If not, continue using a different browser.
If none of these options work, then most probably this is a website issue. Maybe it is down for maintenance or has another issue that would be fixed by the owner.
Hope something will help.
Also read: Site not loading error- This site can’t be reached
How do I fix my rejected URL in Chrome?
If you find that a particular website or webpage is not loading on the Chrome browser and you see The requested URL was rejected error, then you should clear the site data, cache, and cookies for that particular webpage. In addition to that, you should also disable the content blocker extension (like Adblock Plus), or clear the entire browser data to fix the rejected URL issue.
Why does it say The requested URL was rejected?
The reason why you received The requested URL was rejected error on your browser tab for a website could be anything. It can happen because of website downtime, a browser extension, corrupt cached data and cookies of the website, etc. So, if you need to fix this problem, clear the cache and cookies of that website, turn off installed add-ons one by one, add that website to the trusted sites list, etc. All such options with the necessary instructions and steps are covered separately in this post. Check these solutions and you should be able to fix this problem.
Read next: Images not loading in Chrome, Firefox, and Edge.