Quick Access in Windows 10 is not working or slow to open

If you find that Quick Access is broken or not working in Windows 10, then this post may be able to help you fix the problem. Quick Access is a new feature in Windows 10 File Explorer navigation pane. This feature is useful, as it helps users quickly navigate to locations which are frequently used by you, as well those, which were recently used by you. If you have no use for it, you can however always disable Quick Access in the Navigation Pane of File Explorer.

Quick Access in Windows 10 not working

Quick Access in Windows 10 not working

If Quick Access in Windows 10 is not working or slow to open, then do the following.

First disable Quick Access and then re-enable it and see if it helps.

If not, then open File Explorer and paste the following folder paths in the address bar and hit Enter.

  • %AppData%\Microsoft\Windows\Recent\AutomaticDestinations
  • %AppData%\Microsoft\Windows\Recent\CustomDestinations

Once the folder is opened, press Ctrl+A to select all its contents. Now right-click and select Delete, to  delete all the files in the folder.

Do the same for both the above-mentioned folders.

Restart your Windows 10 computer and see if it has helped fix the problem.

This will also help you fix a broken Recent Items in Jump List problem.

Some Windows 10 users have been facing several issues after they upgraded their Windows 8.1 or Windows 7 to Windows 10. If you too are facing some issues, then this post will help you fix some of the common Windows 10 problems. Do take a look at it.

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Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

26 Comments

  1. ??????

    Good evening!

    The folders “AutomaticDestinations” and “CustomDestinations” are there in user Default only. In my user I have “c:UsersMichaelAppDataRoamingMicrosoftWindowsResent Items”. And in “Quick access” I see same folders “Frequent folders (5)” and zero files “Recent files (0)”. Before 2-3 weeks I saw and used recent files. What I can / must do?
    Thank you in advance, Michael.

  2. Abdallah

    Genius, the problem resolved like magic even without restarting my laptop. I was really frustrated from this for a while, what a relief 🙂 Many thanks for the great help.

  3. Biswash Koirala

    Thank you. Clearing %AppData%MicrosoftWindowsRecentCustomDestinations solved my probelm.

  4. darkdragon001

    Clearing CustomDestinations (even without restart) solved my problem as well!

  5. Zakrey Ziska

    I performed these steps and I am still having an issue not only does the quick access not work but I am missing other shortcuts that are built in please help this is super annoying.

  6. Shay Ginsbourg

    Thank you for your good advice.

  7. Zokimaster

    After automating restart of Windows 10, I found out that right click on icons in toolbar doesn’t show any menu anymore. It worked all very well previously, right click gave menus with fast access and recent files. But now right click doesn’t work anymore. I checked File Explorer and there (for instance) are still same folders shown as pinned, as before. But I can’t get them with right click on icons in toolbar anymore. I can’t find solution to this anywhere…

  8. Manas sricharan Varri

    Thanku very much it worked for me, i’ve tried many ways but this really helped me resolve it.

  9. Kuba

    Worked for me! Many thanks!

  10. vestanbul

    it worked. thank you.

  11. Olivia Mitchell

    It worked! Thanks so much.

  12. Jeffrey

    Having this problem but unfortunately this fix did not work to resolve the issue.

  13. Glenn Karlsen

    Thank you! Clearing the folders fixed it! =)

  14. ZeMS

    Clearing the folders solved my problem too! Without restarting the computer.

  15. Thanks ! It fixed my issue.

  16. Thank you! You saved me ages of aggravation!

  17. Douglas York II

    Thank you for the information. This is extremely helpful in resolving the issue.

  18. Dezreal Jr

    thank you very much!

  19. Thank you so much!

    Your instruction is very simple.

    I saw the path many times in various articles I found in the Internet. But instead of telling me to paste it in my address bar, their pointing me to CMD which I really could not follow.

    And all I was getting was “system error / not found / etc.”

    Now my Quick Access is working.

  20. LivM

    This works for me, but only short term.. and I keep having the problem. Is there a way to fix this permanently?

  21. Alvin Brinson

    Does not fix the problem. Worse thing is I did not HAVE this problem until I installed the tweak utility from this website. I have NO quick access items. It says “this folder is empty”. Following the steps here does nothing.

  22. lily

    open File Explorer and paste the following folder paths in the address bar and hit Enter.

    these works for me!

  23. Pierrre von Sanchez

    You can simply put your mouse on QuickAccess…hit the right mouse button…go to Options and hit the Clear button. It clears the QuickAccess cache.

  24. fadil

    Thank you very much, this worked!

  25. topcat

    I was able to create a Work Around like this:

    Create a folder FrequentlyUsedFiles on the desktop.

    Right Click on the folder add it to quick access.

    You can now paste & cut shortcuts into the FrequentlyUsedFiles.

    It looks like this:

    QuickAccess
    FrequentlyUsedFiles
    Yourshortcuts

    Caution: You have to click on FrequentlyUsedFiles to make it update and show current contents, as opposed to previous contents when you first open WE.

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