This post features solutions to fix Product deactivated error in Microsoft 365 apps. Microsoft 365 is a cloud productivity platform with innovative Office apps and world-class security. Some of the apps offered in the subscription include Word, Excel, PowerPoint, Outlook, OneDrive, etc. But recently, many users have complained about product deactivated errors while activating Microsoft 365. Fortunately, you can follow these simple steps to fix the error.
Why does Office 365 keep saying product deactivated?
Product deactivated error can occur if your subscription to Microsoft 365 gets expired or the payment gets declined mid-process. However, It can also occur if you try signing in to another Office device.
Fix Product deactivated error in Microsoft 365 apps
To fix Product deactivated error in Microsoft 365 apps, firstly, restart your device. Also, check your subscription status for the service. However, if that doesn’t work, try these tested fixes:
- Check Server Status
- Verify Microsoft 365 Subscription Status
- Use Microsoft Support and Recovery Assistant
- Make sure you have the correct Office installed
- Check if user licenses are assigned
- Temporarily Disable Third-Party Antivirus
- Activate Office in Clean Boot Mode
- Repair Microsoft 365 Online
Now, lets see these in detail.
1] Check Server Status
Check the Microsoft Server status, as they may be under maintenance or facing an outage by going here. You can also follow @MSFT365Status on Twitter and check if they’ve posted about ongoing maintenance. If many people have the same issue, the server may face downtime.
2] Verify Microsoft 365 Subscription Status
Now check if you have a subscription to Microsoft 365 and make sure it is still active. If not, renew your subscription and try again. Here is how you can do it:
- Close all Office apps on your Windows device.
- Navigate to your Microsoft Account page.
- If asked to sign in, enter your account credentials.
- Navigate to Services & subscriptions and check the Office’s subscription status.
3] Use the SaRA activation troubleshooter
Microsoft Support and Recovery Assistant or the SaRA activation troubleshooter can help resolve Office 365, Outlook, OneDrive, & other Office-related problems. The tool can help you resolve problems with windows Activation, Updates, Upgrade, Office Installation, Activation, Uninstallation, Outlook email, folders, etc. Run it and see if it helps.
4] Make sure you have the correct Office installed
Check if your Windows device has the correct version and edition of Office installed. You can check your Office version here. If no Office version is visible, you may not have the license assigned to the account you’re signed in with. If that’s the case, contact your admin and get a license assigned.
5] Check if user licenses are assigned
You can assign or unassign licenses for up to 20 users simultaneously. All the products you own and the number of licenses available for each will be available on the licenses page. Here’s how you can check if the user licenses are assigned:
- Open the Microsoft 365 Admin Center.
- Navigate to Users > Active Users.
- Select the user you want to assign a license and click on Licenses and Apps.
- Check the licenses you want to assign here and click on Save Changes.
6] Temporarily Disable Third-Party Antivirus
Third-party antivirus software installed on your device can be responsible for another account signed in error. Disable the antivirus software and check if the error is solved. If disabling the software doesn’t work, uninstall the antivirus software temporarily and check for the same. Also, if you’re using a VPN, disable it.
7] Activate Office in Clean Boot Mode
Third-party applications installed on your device can be responsible for why the sorry, another account from your organization is already signed in on this computer error occurs. Perform a Clean Boot of your PC to restrict all third-party applications.
If the error doesn’t appear in the Clean Boot State, you may need to manually enable one process after another and see who the culprit is. Once you’ve identified it, disable or uninstall the software.
8] Repair Microsoft 365 Online
If none of these steps could help you, consider repairing Office 365 online. It has been known to help most users get over this error. Here’s how to do it:
- Press Windows Key + I to open Settings.
- Click on Apps > Apps & Features.
- Now scroll down, click on the office product you want to repair, and select Modify.
- Click Online Repair and follow the instructions on-screen.
Can I still use Microsoft Office if product activation failed?
If your Office activation has failed, it indicates that you are currently using the trial version of Office. You can use Office services for a certain period if you don’t take any action immediately.