Outlook Send/Receive error 0x800CCC13 in Windows 10

If you have recently upgraded to Windows 10, you might have encountered a strange problem while working with the Microsoft’s email client Outlook. It just fails to send email, showing at times the following error:

User account – Sending reported error (0x800CCC13): Cannot connect to the network. Verify your network connection or modem.

If you too are receiving this error, you may first try disabling your antivirus software temporarily, disable all Outlook plugins, recreate Outlook profiles and so on. But if none of this works, here are a few ideas you may want to try.

Outlook Send/Receive error 0x800CCC13

1] This is a workaround. Create a new shortcut to Outlook on your desktop. Right-click on it and select Run As Administrator. Now see if you can Send or Receive. If so, you may create an elevated shortcut to always run it in that mode.

2] Start your computer in Clean Boot State and see if you can Send/Receive. If you can, then you may have to identify the offending program that is interfering with Outlook and disable it.

3] Create a new User Profile? Does it work there?

4] Open Run box, type the following and hit Enter to open Outlook in Safe Mode:

Outlook /safe

Does this resolve your issue? If so then some add-in is creating a problem.

Click File menu > Options > Add-ins > Go button besides Manage: Com-in Add.

Outlook Send Receive error 0x800CCC13

Try to identify the offending add-on and disable it. Restart Outlook and try.

5] Run the Microsoft Windows Resource Checker tool, better known as System File Checker or sfc /scannow. The tool is capable of scanning and verifying the integrity of all protected system files and replace incorrect versions with correct versions.

If you are using the Outlook, I advise you to close the application. Then, right-click on the Start button of Windows 10 and choose Command Prompt (Admin).

Following the prompt type sfc /scannow and hit Enter.

Allow the scanning to be completed. Normally, it takes around 15 minutes for a regular hard disk scan, but can be reduced further if you have a fast SSD drive.

Restart your computer.

If nothing helps, maybe you need to Repair Office/Outlook.

See this post if you receive Not Implemented error in Outlook.

Download this VPN to secure all your Windows devices and browse anonymously
Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

One Comment

  1. Asim Ghulam Rasool

    hi, check the show hidden item under folder option. then open AppDataRoamingMicrosoftOutlook and delete all files, (outlook must be closed). exit all the windows and restart the outlook hope your problem will be resolved.


Leave a Reply

Your email address will not be published. Required fields are marked *

9 + 7 =