No Sound in Windows apps like XBOX Music or Video applications

You may run into a situation, where normal system sound may work fine, but you may be unable to hear the sounds from any Windows Store apps, including XBOX Music or Video applications.

No Sound in Windows apps

The reason behind this is some specific Windows Store app that may be using JavaScript. Such an app is similar to an app for Internet Explorer or for any HTML5-compatible browser, and may typically consists of components, documents, resources and behaviors developed by using the following technologies:

  • HTML (HTML5)
  • CSS (CSS3)
  • JavaScript (ECMAScript)

The process that hosts and executes a Windows Store app using JavaScript is called WWAHost.exe. This process provides a superset of functionality greater than that provided by the Microsoft Internet Explorer browser, says Microsoft. Therefore, if your web app runs under Internet Explorer, it can also easily be run under WWAHost.exe.

So if you find that sound is disabled in webpages which are HTML based, CSS based or Java-script based, none of the Windows 8 Store application that are ported from web-based application will have sound. To fix this we need to check and make sure “Play sound in Webpage” is enabled in the Internet Explorer.

Enable sound in Internet Explorer

To enable sound in Internet Explorer follow these:

  • Open Internet Explorer (Desktop version)
  • Go to Settings and click on Internet Options


  • Under Internet Options click on Advance Tab
  • Under settings section scroll down and find Multimedia section


  • There, make sure you enable all the check boxes except “Show image downloaded placeholders”
  • Click on apply and click OK
  • Now you may need to reboot the system.

Now most of the Windows Store applications should be working fine.

Remember this method works only if you have sound on other application BUT not on Windows Store applications.

If there is no sound at all then it might be a driver related problem. You could in such cases try running the built-in Sound Troubleshooter.

I hope you find this solution helpful.

Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at


  1. Thankful Guest

    THANK you so much for this post! After spending several hours of googling and reading numerous posts on how to fix my problem of “no sound on utube videos, windows 8” — this was the post which fixed the problem! And how simple and obvious the solution was, thanks again.

  2. Hari

    Hi Shyam, I think I have an unique problem…I have an HP Pavilion dv6700 laptop on which suddenly sound went out…i tried all the available options in the web to update the driver but in vain…post that I changed my OS from vistas to Windows 7 since some of the forum said that automatic update in vistas cause some issue with sound driver..but now after changing OS when i run msinfo32 my sound device shows blank…what should i do and how do i get back my sound..please help

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