If you’re unable to sign into the Xbox Insider Hub and you’re receiving the error code 0x080070005 or 0x800004005 whenever you attempt to sign in to the app on Xbox console or Windows 11 or Windows 10 PC or on your Xbox console, then this post is intended to help you with the most adequate solutions you can apply to resolve the issue.
When you encounter this issue on your gaming device, you’ll probably see the following error message with code:
- Access is denied. (Exception from HRESULT: 0x80070005) (0x80070005)
- Unspecified error (Excep_FromHResult 0x800004005) (0x800004005)
Xbox Insider Hub sign-in error 0x080070005 or 0x800004005
If you have encountered the Xbox Insider Hub sign-in error 0x080070005 or 0x800004005 on your Windows 11/10 gaming PC or Xbox One or Xbox Series X|S, you can try our recommended solutions below in no particular order to resolve the issue on your device.
- Close/Quit the Xbox Insider Hub
- Sign out of your PC or Xbox and sign back in
- Power-cycle your Xbox console
- Remove and re-add your account on your gaming device
- Reset Xbox Insider Hub app
- Reinstall Xbox Insider Hub
- Contact Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Before you proceed with the solutions below, first restart your PC or your Xbox console as the case may be. And since the error in focus is a sign-in issue, make sure you’re not having internet connectivity issues on your gaming device – and check the Xbox Live status then try signing in again if all services are up and running. We also recommend you run the Windows Store Apps Troubleshooter and see if that helps.
1] Close/Quit the Xbox Insider Hub
To close/quit the Xbox Insider Hub app completely on your Windows 11/10 gaming rig, simply right-click the icon on the taskbar and select Close window. Alternatively, you can use the Task Manager to close the app. If you’re on a Surface or tablet, you will need to follow a different set of steps. Quit the Xbox Insider Hub app. Similarly, you can close/quit the Xbox Insider Hub app on your console by holding the Guide, navigating to the Xbox Insider Hub in Recent apps, pressing the menu button and selecting Quit.
Try the next solution if the sign-in error 0x080070005 or 0x800004005 reappears.
2] Sign out of your PC or Xbox and sign back in
This is yet another quick solution, which requires you to sign out of your gaming device and sign back in. PC users can easily log off the computer or Sign out from Windows 11/10 and then sign in again. Similarly, console gamers can easily sign out of your account from the Guide, then sign back in.
3] Power-cycle your Xbox console
This solution applies to only console gamers. To manually power cycle your Xbox console, do the following:
- Press and hold the Xbox button on the front of the console for approximately 10 seconds to turn off your console.
- Unplug your Xbox from the mains.
- Wait at least 30-60 seconds.
- Once the time elapses, plug your Xbox back into the power outlet.
- Now, press the Xbox button on the console or the Xbox button on your controller to turn your console back on.
In the case, you don’t see the green boot-up animation when the console restarts, you can repeat these steps and make sure that you hold the power button until the console completely shuts down.
4] Remove and re-add your account on your gaming device
You can easily add your Microsoft account to another Xbox Series X|S or Xbox One console—or re-add it to your own console if it was accidentally deleted. You can also remove it from another Xbox at any time.
It’s easy to remove any Microsoft account from an Xbox console because you don’t have to sign in to the account.
Do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Remove accounts.
- Select the account that you want to remove.
- Select Remove to confirm.
To add your Microsoft account to your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.
Make sure that you do not select Get a new account – if you select this option, you’ll create a brand-new Microsoft account.
- Next, enter the password for your Microsoft account that you want to add.
- Select Enter.
- Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
- Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.
Once done, check if the issue in focus persists. If so, try the next solution.
5] Reset Xbox Insider Hub app
This solution requires you to reset the Xbox Insider Hub app on your Windows 11/10 gaming computer. You can perform this task using any of the following methods.
6] Reinstall Xbox Insider Hub
This solution follows if re-registering or resetting the Xbox Insider Hub app on your gaming device wasn’t helpful.
On Windows 11/10, PC users can easily uninstall and then reinstall Microsoft Store Apps.
7] Contact Xbox Support
At this point, if you have exhausted all the suggestions provided in this post, but the issue in highlight is still unresolved, you can contact Xbox Support and see if they can be of any useful assistance.
Where is the Xbox Insider Hub?
The Xbox Insider Hub can be installed from the Microsoft Store. Do the following:
- Press the Start button, type store, and then select Microsoft Store.
- Select Search, enter insider in the box, and then select Xbox Insider Hub.
- Select Get or Install.
Why is Xbox Insider Hub not working?
The best methods to fix the Xbox Insider Hub not working issue on your Windows 11/10 PC include, checking the network, preventing the third-party antivirus or Windows firewall from blocking the network for the Insider content, checking date and time, clearing the Store cache memory, and resetting the app.