If the error 327684:1 occurs on the Origin client on your system, you will not be able to download, install, or update a game or its DLCs. The error can occur on any game that you have downloaded via the Origin Client. In this article, we will see some solutions to fix Origin Error 327684:1 on Windows PC.
The complete error message that Origin displays is:
An unexpected error has occurred. Please try again in a few moments.
What is error 327684:1?
The error 327684:1 on Origin Client is an unexpected error, which can occur due to several causes. This error prevents users from downloading the DLCs for their games installed via the Origin Client. Some possible causes of this error are explained below:
- A false positive flag from antivirus: Sometimes, antivirus software blocks some genuine software and prevents them from working properly This might be the case with you. You can check this by temporarily disabling your antivirus or firewall.
- Missing vcredist.exe: vcredist.exe is an executable file that belongs to Visual C++ Redistributables. Many games or software use Visual C++ Redistributable libraries to run properly. If Visual C++ Redistributable libraries are not installed correctly on your system, you will get errors on the games and software that use these libraries. The solution is to install the vcredist file for the problematic game.
- Corrupted Origin cache: Sometimes, an error occurs due to the corrupted cache. The solution to fix the problem, in this case, is simple. You have to clear the Origin cache.
- Bad installation: Bad installation of a game is one of the causes of this error. In this case, you should uninstall the game and install it again.
- Administrative privileges: Some games require administrative privileges to run. In such a case, running the Origin Client as an administrator fixes the problem.
Fix Origin Error 327684:1 on Windows PC
The following solutions may help you get this issue fixed.
- Run Origin as administrator
- Log out and log into Origin
- Install the vcredist.exe file for the problematic game
- Disable your antivirus and firewall temporarily
- Troubleshoot in a Clean Boot state
- Add Touchup.exe to your antivirus or firewall (solution for Battlefield 4)
- Clear Origin cache
- Verify the game files
- Run Origin in Compatibility Mode
- Delete a Registry key
Let’s see all these solutions in detail.
1] Run Origin as administrator
As described above in this article, lack of administrative privileges is one of the causes of this issue. Therefore, when you see this error, the first thing that you should do is to run the Origin as an administrator. To do so, right-click on the Origin Client and select Run as Administrator.
If this fixes your problem, you can make Origin always run as administrator.
2] Log out and log into Origin
According to the feedback of some users, signing out of and signing back into Origin Client fixed the problem. You can also try this and see if it helps you.
3] Install the vcredist.exe file for the problematic game
If Microsoft Visual C++ Redistributable packages are not installed correctly on your system, you will get this error. To fix this problem, you can repair Visual C++ Redistributable packages. To do so, follow the steps below:
- Open the page in Windows 11/10 Settings that shows the list of all installed apps.
- Now, scroll down and locate Microsoft Visual C++ Redistributables.
- Select them one by one and click Modify.
- A new window will appear, select Repair.
- After repairing all the Visual C++ Redistributables, restart your system and check if the issue persists.
If the issue persists, open your game folder and install the vcredist.exe file. The file is located at the following location:
C:\Program Files (x86)\Origin Games\Game Title
In the above path, replace the Game Title with the name of your game. For example, the path for the Battlefield 4 game is:
C:\Program Files (x86)\Origin Games\Battlefield 4
Now, follow the steps below:
- Open the File Explorer.
- Open your game installation folder. The path for the same is mentioned above.
- Now, open the _Installer folder and then open the vc folder.
- You will see vc2013 and vc2015 folders or any one of them.
- Open the vc2013 folder.
- Open the redist folder.
- The redist folder will contain x86 and x64 versions of vcredist.exe. Install both of them one by one.
- Now, open the vc2015 folder and repeat steps 6 and 7.
After installing the vcredist.exe file, the issue should get fixed. If not, try the next solution.
4] Disable your antivirus and firewall temporarily
As explained above, sometimes, antivirus software generates false-positive flags for genuine processes and programs and blocks them from working properly. You can check this by disabling your antivirus and firewall temporarily. If the problem disappears after disabling the antivirus and firewall, whitelist the Origin.exe and OriginClientService.exe in your antivirus and firewall. Or you can disable your antivirus or firewall every time you play the game and enable it again after you exit the game.
5] Troubleshoot in a Clean Boot state
There might be a third-party app running in the background causing the problem. You can identify such an app by troubleshooting in a Clean Boot state. After starting your computer in the Clean Boot state, launch Origin Client and download your DLC. Some users were able to download the game DLCs in the Clean Boot state. If you also will be able to do so, the third-party app is the culprit. To identify that program, enable some of the disabled programs in the Clean Boot state and then restart your computer in normal mode. Now, launch Origin and update and install the game. See if the issue reappears. If yes, one of the enabled programs is causing the problem. Now, start disabling the programs one by one and update your game every time you disable a program. This will help you identify the problematic app. Once you find it, uninstall it or check for its updated version on its official website.
6] Add Touchup.exe to your antivirus or firewall (solution for Battlefield 4)
This solution is for the Battlefield 4 game. If you are getting the 327684:1 error while installing or updating Battlefield 4 game, your antivirus or firewall is blocking the Touchup.exe file. In this case, the Battlefield 4 game will also show you the following error message:
Touchup.exe stopped working, close application or wait.
You can fix the issue by allowing the Touchup.exe file in your antivirus or firewall. You will find this file at the following location:
C:\Program Files (x86)\Origin games\BF4\_Installer
After allowing the Touchup.exe file in your firewall or antivirus, launch Origin as an administrator and check if the issue persists. If yes, navigate to the following location and move all the files to another location except the DXSETUP.exe, DSETUP.DLL, and DSETUP32.DLL files.
C:\Program Files (x86)\Origin games\BF4\_Installer\directx\redist
This should fix the issue.
7] Clear Origin cache
As explained above in this article, one cause of the problem is the corrupted cache files in Origin. In such a case, clearing the Origin cache will fix the issue. The steps to clear the Origin cache are as follows:
- Close Origin Client if it is already running.
- Open the Task Manager and click on the Processes tab. Scroll down the list of processes and see if Origin.exe and OriginWebHelperService.exe are running. If yes, right-click on each of them and select End Task.
- Launch the Run command box by pressing the Win + R keys.
- Type %ProgramData%/Origin and click OK.
- Delete all the files and folders except the LocalContent folder.
- Now, launch the Run command box again and type %AppData%. Click OK. This will open the Roaming folder.
- Find and delete the Origin folder.
- Close File Explorer and open the Run command box again. Type %userprofile% and click OK.
- Make sure you have enabled the Show hidden items setting in File Explorer.
- Open the AppData folder, then open the Local folder.
- Delete the Origin folder from there.
- Restart your computer.
After clearing the cache, you have to log into Origin again.
8] Verify the game files
Verify the game files in Origin and see if it helps. The following instructions will guide you on this.
- Launch the Origin Client.
- Go to My Game Library.
- Right-click on the problematic game and select Repair.
- After the repair process gets completed, check if the problem is solved.
9] Run Origin in Compatibility Mode
Some users were able to download the DLC of their game by running Origin in Compatibility Mode. Try this. Maybe it will work for you too. The steps to do this are written below:
- Right-click on Origin shortcut on your Desktop and select Properties.
- When the Origin Properties window appears, select the Compatibility tab.
- Select the “Run the program in compatibility mode for” checkbox under the Compatibility mode section.
- Select Windows 8 in the drop-down.
- Click Apply and then click OK.
Now, when you launch Origin, it will run in compatibility mode for Windows 8. Check if you can download the game or its DLCs. If yes, let it be downloaded completely. After that, you can turn off the compatibility mode option for Origin. To do so, open its properties and clear the “Run the program in compatibility mode for” checkbox. After that, click Apply and then click OK.
10] Delete a Registry key
This solution requires modification in Windows Registry. Therefore, follow all the steps carefully as any mistake while modifying the Registry Editor can cause serious damage to your system. Before you proceed, we recommend you create a system restore point and backup Windows Registry so that you could restore your system back to a healthy state if any problem occurs.
Open the Run command box and type regedit. Click OK. Click Yes in the UAC prompt. This will open the Registry Editor.
Navigate to the following paths and delete the PendingFileRenameOperations value (if exists) from each of these paths. You will find the PendingFileRenameOperations value on the right pane of the Registry Editor after navigating to the following paths.
To go to the above paths in the Registry Editor, copy these paths one by one and paste them into the address bar of the Registry Editor, and then hit Enter. If any of the above-mentioned path(s) is/are not found in the Registry Editor, skip it.
When you are done, close the Registry Editor and restart your computer. After restarting your device, the problem should disappear.
How do I fix an Origin installation error?
You may encounter errors while installing Origin, like “The installer encountered an error,” “Could not connect to the internet,” etc. To fix such errors, you can try running Origin as administrator, temporarily disabling your antivirus and firewall, clearing Origin cache files, changing your network profile, resetting your network, etc.
Is Origin not compatible with Windows 10?
Origin is compatible with Windows 10 and Windows 11 operating systems. If you are not able to install Origin on your Windows 10 computer, make sure that you have the latest version of Windows 10. You can manually check for Windows updates and install the same if available.
Sometimes unstable internet connection also causes Origin installation to fail. In such a case, power cycling the modem can fix the issue. To do this, turn off your modem and unplug its adapter from the wall socket. Wait for a few minutes and then turn it on again.
You should also repair Microsoft Visual C++ redistributables to fix issues with Origin. If the repair does not help, uninstall the Visual C++ Redistributable packages and install them again by downloading them from Microsoft’s official website.
Hope this helps.