Fix Hello PIN Error 0x80090011 on Windows 11/10

While setting up Windows Hello in Windows 11/10 PC, many users have reported facing error 0x80090011 during the Create a PIN step. The error message mainly occurs if the container or key was not found. To be specific, the Hello PIN Error 0x80090011 says,

Something went wrong, and we couldn’t set up your PIN. Try again, and if this doesn’t work, contact your support person and report this error: 0x80090011

So, if you are also facing the same error message, then continue with this troubleshooting guide to solve the problem.

Hello PIN Error 0x80090011

Below is a list of all the effective workarounds you can try to get rid of Hello PIN Error 0x80090011 on Windows 11/10.

Unjoin the device from Azure AD and rejoin
Log out of Microsoft Account
Clear the Ngc folder
Change the TPM settings
Change Group Policy Settings
Create a new PIN
Contact Microsoft Support

Now, let’s take a look at all the solutions in detail.

1] Unjoin the device from Azure AD and rejoin

The Hello PIN Error 0x80090011 is related to the Active Directory; thus, it has a very straightforward solution. You will have to unjoin the machine and then join again. Once you are done with the process, you can go ahead and try to create the pin again. Nevertheless, here are the exact steps you need to follow to get the work done.

Windows 10

Open the settings menu on your Windows PC by pressing Windows + I shortcut key.
Locate and open the About option present under the System section.
Choose Disconnect from the organization.
Now, restart the device, and come to the About page again.
Rejoin your system to the organization again.

Windows 11

Press the Windows +I hotkeys to open the Settings menu.
Click on the Accounts option present at the left panel of the screen.
In the following window, select Access work or school.
Click on the Disconnect option.
Now, restart the PC, and come to the Account > Access work or school page again.
Rejoin your system to the organization again.

Check if the problem is fixed or not.

2] Log out of Microsoft Account

The next effective solution to get rid of the mentioned error message is to log out of the Microsoft Account. As reported by many users, the problem was solved just by going through the sign out-in process again. So, here are the steps you need to follow to log out of your Microsoft Account.

Press the Windows key to open the start menu.
Right-click on the profile picture present at the bottom left corner of the Start Menu.
From the context menu, choose Sign Out.
Now, you will be taken to the Windows lock screen.
Select your Microsoft account, enter the password, and click on the Sign In option.

Now, check if the problem is fixed or not. If not, try the next solution.

3] Clear the Ngc folder

In a Windows PC, all the information associated with the PIN settings is stored under the Ngc folder. But if for some reason, the inside data gets corrupted, you will face different issues, including Hello PIN Error 0x80090011. To solve the problem, you will have to clear the Ngc folder. Here are the steps you need to follow.

Note: You need to be logged into Windows with an administrator account to access the Ngc folder.

To begin with, open the Run dialogue box by pressing Windows + R shortcut key.

In the space provided, copy-paste the below-mentioned location and press enter.

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Locate and open the Ngc folder.

Select everything inside by pressing the Ctrl + A hotkeys, and click on the Delete option.

Now, restart your PC and check if the problem continues.

See: Fix Windows Hello PIN Remove button greyed out

4] Change the TPM settings

The next thing you can do is try to access the TPM and change its settings. Below are the steps you need to follow to get the work done.

Open the Run dialogue box by pressing Windows + R shortcut key.
Type tpm.msc and press the enter key.
Click on the Action option present at the top left corner of the screen.
From the context menu, select Prepare the TPM.
Exit the window and restart the system for changes to take effect.

5] Change Group Policy Settings

You can change the Group Policy Settings to fix the problem as well. Here are the steps you need to follow.

In the Run dialogue box, paste the below-mentioned command and press Enter.

gpedit.msc

In the Local Group Policy Editor, navigate to Administrative Templates > System > Logon.

Search for Turn on convenience PIN sign-in. Once found, double-click on the option.

In the following window, checkmark the Enabled option.

Click on Apply > Ok.

Now, reboot your system and check if the problem continues.

See: Windows asks for PIN instead of Password on Sign-in screen

6] Create a new PIN

If none of the above-mentioned workarounds helped you in solving the problem, you could go with creating a new PIN. It’s very easy to create a new PIN on a Windows PC. Just follow the below steps to find out how it’s done.

Press the Windows + I hotkeys to open the Settings menu.
Navigate to Accounts > Sign-in options.
Click on the dropdown icon present next to PIN.
From the context menu, choose I forgot my PIN.
Now, follow the onscreen instructions to reset the PIN.

Read: How to remove PIN in Windows 11/10

7] Contact Microsoft Support

In the worst-case scenario, if you cannot even reset the PIN, you can contact Microsoft Support. Contact them and ask them to fix the problem.

How do I fix Microsoft hello PIN?

The first step you should take to get rid of any Microsoft Hello PIN problem is to restart your Windows PC. But if it doesn’t make any difference, you will have to reset the PIN. To do so, navigate to Settings > Accounts > Sign-in options > PIN > I forgot my PIN. Follow the on-screen instructions to reset the PIN.

What is TPM?

TPM stands for trusted platform module, and it is the dedicated chip used to keep cryptographic keys. It is hardware-layer encryption and helps to secure the computer. To be very precise, it is used to secure confidential and sensitive data like encryption keys, user credentials, and more in the back of a hardware barrier.