Fix error 0x80070013 for System Restore, Backup or Windows Update

Users have been reporting encountering error 0x80070013 while performing various operations on a Windows 10 computers. It includes System Restore, Windows Backup or Windows Updates. The error says,

For System Restore the error states:

System Restore did not complete successfully. Your computer’s system files and settings were not changed.

Details: System Restore failed while scanning the file system on the drive <Partition Letter>

The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk.

An unspecified error occurred during System Restore. (0x80070013)

You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.

For Windows Backup the error states:

Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors.

The backup failed, The media is write protected (0x80070013).

For Windows Updates the error states:

There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).


Error 0x80070013 for System Restore, Backup or Windows Update

We will be taking a look at the following fixes to get rid of error code 0x80070013 on Windows 10:

  1. Reset Windows Update Components.
  2. Use Windows Update Troubleshooter.
  3. Use System File Checker and DISM.
  4. Use CHKDSK.
  5. Check the status of Windows Backup Services.

For Windows Updates

1] Reset Windows Update components

You need to delete the contents of the SoftwareDistribution folder & reset the Catroot2 folder.

2] Use Windows Update troubleshooter

Run Windows Update Troubleshooter. You can also try to run Microsoft’s Online Windows Update Troubleshooter and check if that is any help in fixing any of your issues.

For System Restore

3] Use System File Checker and DISM

Run CMD as Administrator and then execute the following command to run System File Checker:

sfc /scannow

Restart your system after the scan is completed.

You can also use our freeware FixWin to Run the System File Checker utility with a click.

Now, in order to fix Windows Update files using DISM,  open Command Prompt (Admin) and enter the following three commands sequentially and one by one and hit Enter:

Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth

Let these DISM commands run and once done, restart your computer and try again.

4] Using CHKDSK

We will use the command line version of ChkDsk to get more done. Run Command Prompt as Administrator and execute the following command:

chkdsk <Drive Letter>: /f /r /x /b

It will either start checking for errors and fixing them, or it will show up a message saying – Chkdsk cannot run because the volume is in use by another process, Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)

Hit Y for scheduling the Disk Check the next time the system restarts.

For Windows Backup

5] Check the status of Windows Backup Service

Type, services.msc in the Start search box and hit Enter to open the Windows Services Manager.

Locate Windows Backup Service, and then double-click on it to open its Properties box.

If its Startup Type is set to Disabled, change it to ManualThis Service is required as it provides backup and restores capabilities.

Click Apply and then reboot your computer for the changes to take effect, and then see if this has helped make the error go away.

Did that help you in fixing your issues?

Posted by on , in Category Windows with Tags
Ayush has been a Windows enthusiast since the day he got his first PC with Windows 98SE. He is an active Windows Insider since Day 1 and is now a Windows Insider MVP. He has been testing pre-release services on his Windows 10 PC, Lumia, and Android devices.

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