Get Windows 10 app icon is missing or not showing in Windows 8.1 / 7 taskbar

While most of you may have already reserved your Windows 10 Upgrade and also maybe even removed or hidden the Windows 10 Upgrade app icon from the taskbar, there may be some of you who may not be still seeing this icon in your taskbar. If Get Windows 10 app icon is missing or not showing in Windows 8.1 / 7 taskbar, then this post will help you troubleshoot the issue and enable it.

If your device is or has been connected to a domain, or is managed by a system administrator, it may be blocked from the upgrade reservation. If your copy of Windows is not genuine, or if you have a Volume License copy, the icon will not appear.

Get Windows 10 app icon is missing

windows 10 app icon

KB3035583 is a Windows Update offered by Microsoft, which appears in the list of ‘Important’ updates. It is this update which is responsible for the Windows icon. Microsoft describes this as an update that enables additional capabilities for Windows Update notifications when new updates are available to the user in Windows 8.1 and Windows 7 SP1. You can download it manually by clicking here.

Here are a few things that will help you troubleshoot your problem:

1] You have to be running a genuine copy of Windows 8.1 Update or Windows 7 SP1. This offer is not being offered to users of Windows 8.1 Enterprise, Windows 7 Enterprise or Windows RT 8.1. If your device is managed as part of a school or business network, you will not get this icon notification. To be able to install this update, your computer must have the KB2919355 update installed for Windows 8.1 systems or Service Pack 1 installed for Windows 7 systems.

2] On Windows systems that cannot run Windows 10, Microsoft will not show the Get Windows 10 app icon before July 29th.  After July 29th, Microsoft will enable the icon in the system tray.  This is to help ensure that you can easily check your PC’s compatibility if you choose.

3] Ensure that you have checked for the latest Windows Updates and downloaded and installed them.

4] Check Windows Update for an updated version of KB2976978  for Windows 8.1 or KB2952664 for Windows 7 SP1.

5] You will have to ensure that your Windows 8.1 has installed the KB2919355 update, commonly referred to as the Windows 8.1 Update. If you haven’t done so, please do so.

6] If you still do not see the icon, open  Control Panel\All Control Panel Items\Programs and Features and click on View installed updates. Ensure that your computer has installed the KB3035583 update. If you haven’t, you may download it from here and install it manually. Restart your computer. You could also verify it by running the following command in an elevated CMD:

dism /online /get-packages | findstr 3035583

Enable the Get Windows 10 icon

If the update is installed, you will see its Package Identity.

7] Sometimes, simply uninstalling the KB3035583 update and reinstalling it may make the icon appear in the taskbar. Remember to reboot.

8] If you’re still not seeing the icon, Microsoft Support staff suggests that you try running the following file and see if it helps you.

Open Notepad, copy-paste the following text and save it as a .cmd file to say your C drive. You could save it as, say, Win10Upgrade.cmd.

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\UpgradeExperienceIndicators" /v UpgEx | findstr UpgEx
if "%errorlevel%" == "0" GOTO RunGWX
reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Appraiser" /v UtcOnetimeSend /t REG_DWORD /d 1 /f
schtasks /run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser" 
:CompatCheckRunning
schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"
schtasks /query /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser" | findstr Ready
if NOT "%errorlevel%" == "0" ping localhost >nul &goto :CompatCheckRunning
:RunGWX
schtasks /run /TN "\Microsoft\Windows\Setup\gwx\refreshgwxconfig"

Now open an elevated command prompt and run the file from the location you saved to viz. in our case C drive. Here, you would type the following in the Command Prompt window and hit Enter:

C:/Win10Upgrade.cmd

The tool may take a while to run and complete is job, so please be patient.

9] UPDATE: Download and use this Troubleshooter released by Microsoft. It may help you fix the problem.

Do let us know if any of these suggestions have helped you.

If you still do not see the icon, you can download Windows 10 ISO and move forward.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

16 Comments

  1. clayto

    After some difficulties carrying out the instructions I managed to get the Cmd Prompt (Admin) result shown below. It says ‘success’ but the upgrade icon has still not appeared (I have tried a variety of suggestions). Can someone confirm for me that the Cmd result I got is what it should be? It looks like it to me but as I say, as yet it has not worked.

    Microsoft Windows [Version 6.3.9600]

    (c) 2013 Microsoft Corporation. All rights reserved.

    C:WINDOWSsystem32>C:UsersChristopherWin10Upgrade.cmd

    C:WINDOWSsystem32>REG QUERY “HKLMSOFTWAREMicrosoftWindows NTCurrentVersion

    AppCompatFlagsUpgradeExperienceIndicators” /v UpgEx | findstr UpgEx

    UpgEx REG_SZ Green

    C:WINDOWSsystem32>if “0” == “0” GOTO RunGWX

    C:WINDOWSsystem32>schtasks /run /TN “MicrosoftWindowsSetupgwxrefreshgwxco

    nfig”

    SUCCESS: Attempted to run the scheduled task “MicrosoftWindowsSetupgwxrefre

    shgwxconfig”.

  2. Did you restart your computer?

  3. clayto

    Hi
    Yes I have restarted my PC a couple of times since applying the fix.

    clayto

  4. Hmmm … beyond these I really have no other suggestions….

  5. bob crowe

    hey HapAndy,thanks for this post and the Win10Upgrade.cmd notepad fix,it work perfectly for me.i had bought a windows 7 pro from ebay and I have been trying for the last 2 days to get the windows 10 reserved and I was fearing that my pc came with a bootleg os.i ran belarc and my key# did not match the sticker so I found awin 7 iso on line and did a fresh install using the coa key and it accepted ,so after spending day and half installing over 200 updates I still could not get win 10 icon the KB2952664 update had been dl so I went to my twc emails and started researching fixes,thinking all the time I got screwed low and behold running your cmd worked great,thanks man I can quit cussing my ebay purchase

  6. T Serenity

    I ran this script but at the end is said “access denied” any answer?

  7. Akash Giri

    hey. uninstall and then reinstall update KB3035583. and the run that Win10Upgrade.cmd from Command Prompt(Run as administrator). I was facing the same problem but this method worked!!

  8. ColdWinboot

    Run as a Administrator

  9. AWilson

    Windows 10 app icon is still missing on my system. Win7 SP1 64bit.

  10. AWilson

    Thanks for posting this, I tried the reinstall of KB3035583 and
    reboot did not work. I made sure I had the most current install of
    KB2952664. I created the “Win10Upgrade.cmd” file and my system took
    about 8 to 10+ minutes to get:

    SUCCESS: Attempted to run the scheduled task “MicrosoftWindowsSetupgwxrefreshgwxconfig”.

    But, before I got the above success message, the Win10Upgrade.cmd kept listing this (and this not all of it):

    Folder: MicrosoftWindowsApplication Experience
    TaskName Next Run Time Status
    ======================================== ====================== ===============
    Microsoft Compatibility Appraiser 7/27/2015 3:22:07 AM Running

    C:>schtasks /query /TN “MicrosoftWindowsApplication ExperienceMicrosoft Compatibility Appraiser” | findstr Ready

    C:>if NOT “1” == “0” ping localhost 1>nul & goto :CompatCheckRunning

    C:>schtasks /query /TN “MicrosoftWindowsApplication ExperienceMicrosoft Compatibility Appraiser”Folder: MicrosoftWindowsApplication Experience
    TaskName Next Run Time Status

    ….

    There is a lot more to this list, for some reason Disqus is marking as spam. BTW, I’m using Windows 7 SP1 64bit.

  11. Abcd1245

    I akso got the same thing as u got but i did not get get the icon.Can u pls help me

  12. AWilson

    The only other option would be to go here: http://www.microsoft.com/en-us/software-download/windows10 and download the Windows 10 you need, either the 32-bit or 64-bit version. MAKE SURE you select the correct one and only install the one you need.

    I download the 64bit version, it downloaded, created the install and started the install and I got an error “CompareExchange 128”. This error means my AMD Athlon 64 X2 Dual Core 3800+ CPU is NOT compatible with Windows 10. 🙁

    Once I got that message, the white “windows icon” shows in notification area now. When I click on the icon it shows a window saying “Unfortunately, this PC is unable to run Windows 10.”

    So the only way for me to get Windows 10 is to build a brand new computer. 🙁

  13. Post updated. Use Get Windows 10 app Troubleshooter released by Microsoft. See Point 9 above.

  14. Use Get Windows 10 app Troubleshooter released by Microsoft. See Point 9 above.

  15. Check this! Use Get Windows 10 app Troubleshooter released by Microsoft. See Point 9 above.

  16. Wehrewulf

    The little white window icon was showing on my task bar, and I’ve clicked on it and they put me in some sort of waiting list, buy suddenly the icon disappeared from my task bar?

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