Are you getting error code E0000024 in OneNote on Windows 11/10? OneNote sync errors are common on Windows PC. One of these errors is the error code E0000024. This error code is accompanied by an error message that reads the following:
To sync this notebook, sign in to OneNote.
The OneNote error E0000024 is also followed by codes like cnumq, bdf5h, c3zox, etc. Now, if you are facing this error, we got you covered. But, first, let us find out what exactly is this error and the causes behind this error.
What is error code E0000024 in OneNote?
The error code E0000024 in OneNote is a sync error as mentioned earlier. This error occurs when your try to synchronize OneNote notebooks across your other devices. Now, it could be caused if your OneNote app is not updated to its latest version. Apart from that, if you have Live ID Sign-In Assistant installed on your system, a conflict between it and OneDrive might trigger the error E0000024. Another reason for the same error could be inconsistent or corrupted OneDrive cached credentials. Besides that, app corruption can also cause this OneNote sync error.
Now, if you are specifically getting the OneNote sync error code E0000024, this guide will show you all the working solutions to follow. So, let’s check out.
E0000024, To sync this notebook, sign in to OneNote
If you are facing the “To sync this notebook, sign in to OneNote” error with error code E0000024, here are the solutions you can use:
- Make sure OneNote is up-to-date.
- Remove OneDrive Cached Credentials.
- Reset OneNote and OneDrive.
1] Make sure OneNote is up-to-date
Before trying any other fix, make sure that your OneNote app is up-to-date. Using an older version of the app can trigger issues and errors like E0000024. So, update OneNote to its latest version and check if the error is fixed or not. Here’s how you can do that:
- First, launch Microsoft Store and move to Library.
- Now, click on the Get Updates button to check for available app updates including OneNote updates.
- You can then press the Update button present next to OneNote.
- Once the app is updated, restart OneNote and check if the error E0000024 is fixed or not.
Another method to update OneNote is open the app and go to its File > Account option. Now, click on the Update Options drop-down button and then press the Update Now option. Let the app download and install the pending updates. When done, relaunch the app and check if the error is fixed.
2] Remove OneDrive Cached Credentials
Another thing you can do to fix this error is to clear the OneDriver cached credentials. This sync error on OneNote might occur due to corrupted OneDriver cached credentials. Hence, if the scenario is applicable, you can fix the error by removing the OneDrive cached credentials stored on your PC.
Here are the steps to do that:
First, open the Windows Search box and enter Credentials in the box. Now, choose the Credential Manager app from the shown results to open it.
Next, click on the Windows credential option and then expand the OneDrive Cached Credential menu under the Generic Credentials section.
After that, press the Remove button under it to clear the credentials. Once done, check if the error is resolved.
3] Reset OneNote and OneDrive
If the error continues to appear, it might be some corruption in the OneNote or OneDrive app causing it. So, in that case, you can simply reset the OneNote and OneDrive to their original state to fix the error. Here are the steps to do that:
First, open Settings using Win+I and go to the Apps > Installed apps section.
Now, locate the OneNote app, press the three-dot menu button, and choose Advanced options.
Next, scroll down to the Reset section and press the Reset button.
After that, press the Win+R hotkey to evoke the Run dialog and then enter one of the below commands in it to reset OneDrive:
C:\Program Files\Microsoft OneDrive\onedrive.exe /reset
C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
Once done, restart your computer and check if the error is resolved now.
I hope this helps!
Why can’t I sync my OneNote notebook?
OneNote sync errors and problems are usually caused due to the fact that your app is not up-to-date. Apart from that, a poor internet connection is another reason why you are unable to sync your OneNote files with other devices. So, make sure you have the recent version of the OneNote app and your internet is working fine. Besides that, you can sign out and then sign in back to all Office apps, clear the OneNote cache, or run the OneNote Diagnostics tool to fix the issue.