When trying to install Windows 10 Feature Update v1909. if you receive a message – What needs your attention – Realtek Bluetooth, Your PC has a driver or service that isn’t ready for this version of Windows 10 then know that Microsoft is aware of this and has suggested workarounds. The old device driver is not compatible, and hence Microsoft has decided to not offer the Feature Update to such systems that have old Realtek Bluetooth drivers installed.
Your PC has a driver or service that isn’t ready
Windows 10 v1909 happens to be the eighth major refresh since the original release. Following the announcement, users were excited and getting ready for installing the update. However, the new issue encountered has stopped users from experiencing the benefits of the update.
1] What causes Realtek Bluetooth radios compatibility issues?
Microsoft found that some driver versions for Bluetooth radios made by Realtek were causing the compatibility issues. As such, the company advised Windows users to update to driver version 1.5.1012 or later to remove this safeguard hold.
Any version of the driver, earlier than this installed on your PC would stop users from proceeding forward and successfully installing the update.
REALTEK Bluetooth is a program developed by Realtek Semiconductor. When installed and setup, the driver adds a context menu handler to the Windows shell in order to provide quick access to the program. Besides this, it also defines an auto-start registry entry which makes this program run on each Windows boot for all user logins.
2] How to fix Realtek Bluetooth radios compatibility issues?
Firstly, to safeguard Windows 10 update experience, Microsoft has applied a compatibility hold on devices with affected driver versions for Realtek Bluetooth radios. In a way, Microsoft has simply postponed the update for affected users, until the driver has been updated.
We recommend that you wait for Microsoft to answer this Feature Update to you.
If you receive this message for any driver, you can manually download and update the concerned drivers and once you have done that, install the Update.
If you have upgraded your Realtek Bluetooth Videos to the latest specified version and installed them successfully, then then you can manually check for updates.
For doing so, go to Start > Settings > Update and Settings > Check for Updates. If it is available, install it as expected.
If not, you will need to manually download and update the drivers. Refer to the instructions given below.
- Go to the official page of Realtek Bluetooth radio drivers and download both Realtek Bluetooth radio drivers
- When done, open File Explorer.
- Find and double click or double tap on the file 068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c.cab
- Proceeding further, select all of the files.
- Next, right-click and select ‘Extract’.
- Select the ‘New’ folder button and rename it ‘Realtek Bluetooth’.
- Hit the ‘Extract’ button.
- In File Explorer, select the ‘back’ button to go to the location you downloaded the drivers into.
- Find and double click or double tap on the file named f2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295.cab
- When done, again, select all the files and right-click and choose ‘Extract’ option.
- If you are in the folder named Realtek Bluetooth, then select the ‘New folder’ button and type Realtek Bluetooth 2.
- Select the ‘Extract’ button.
- Now, go to the search box on the taskbar, type device manager to open it.
- There, find ‘Bluetooth’ and expand it.
- Locate the Realtek device and right-click on it.
- From the list of options displayed, choose ‘Update Driver’.
- Select the ‘Browse my computer’ for the driver software button.
- Go to the folder where you saved the driver and click the ‘Next’ button.
- When done, select ‘OK’.
- The action when confirmed, should search for the updated drivers and install them. Wait for the process to be completed and select ‘Close’.
Once, you have updated your Realtek Bluetooth radio drivers, the hold placed by Microsoft should be removed and you should be able to install the newer version of Windows 10.