0x3D55: Package family App runtime information is corrupted

Windows 10 comes loaded with a number of UWP or Universal Windows Platform apps. The Microsoft News, Weather, Calculator, Windows Mail, and other applications are based on Microsoft’s modern UWP platform that was introduced with Windows 10. These applications share a shared piece of code in the kernel to be able to get executed across any device running Windows 10 including PCs, laptops, 2-in-1s, phones, Mixed Reality Headsets and more. But sometimes the runtime information for these apps gets corrupted and causes them to malfunction. It throws error 0x3D55. The error can be traced when a UWP app misbehaves and the message can be found in the Event logs. The error reads,

0x3D55: Package family <App name with ID> runtime information is corrupted

Let us check out how to fix this error.

0x3D55: Package family App runtime information is corrupted

0x3D55: Package family App runtime information is corrupted

There are only two main suggestions that should help you in fixing the error mentioned:

  1. Re-register and reinstall the misbehaving application.
  2. Use Windows Store app troubleshooter.

1] Re-register and reinstall the misbehaving application

Run Command Prompt as an Administrator.

Navigate to the following location inside the command line utility: C:\Users<Insert Username>\AppData\Local\Packages\

Execute DIR command to list out all the directories inside the location.

Look out for your misbehaving app’s ID. For example, for Microsoft Photos app, its Microsoft.Windows.Photos

Open Windows Powershell with Admin rights.

Execute the following command. Make sure that you replace <YOUR APP ID HERE> with the App ID we found in Command Prompt:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

Let the process complete. It should fix all your issues with that app.

2] Use Windows Store Apps troubleshooter

Windows Store Troubleshooter

Open the Windows 10 Settings App and navigate to Update & Security > Troubleshoot. On the right side panel, you will find various troubleshooters.

Find the Windows Store Apps Troubleshooter, and run it. Follow the on-screen instructions, and it will fix any issues that are around the app. Once the troubleshooting has completed, launch the app, and check if the issue exists.

Hope this helps.

Posted by on , in Category Windows with Tags
Ayush has been a Windows enthusiast since the day he got his first PC with Windows 98SE. He is an active Windows Insider since Day 1 and is now a Windows Insider MVP. He has been testing pre-release services on his Windows 10 PC, Lumia, and Android devices.

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