The Windows Club

Windows 10 Creators Update not installing

Some users reported that they were unable to install the Windows 10 Creators Update v1703 on their system. Though there may or may not be any error message specific to this issue, users reported that it reverts to the previous version after a few flashes on the system. Usually, the system reboots without the upgrade. Some users said that it installs half or 75% of the update and then restarts abruptly.

Windows 10 Creators Update not installing

In such a situation, please try the basic steps which are followed when a Windows Update fails to install. Other than those steps, a few of the following could be tried as well:

1] Delete the folder $WINDOWS.~BT

  1. Make Windows show Hidden files & folders. To do this, open the File Explorer and among the tabs on the top, select the View tab.
  2. Check the option for hidden files as in the image below.
  3. Search for the folder $WINDOWS.~BT in the C: drive. Once you find it, delete it.

The $Windows.~BT and $Windows.~WS folders are created by Windows, during the upgrade process. In the case of a failed upgrade, it is better to delete the folder and start the upgrade process afresh.

2] Rename the SoftwareDistribution file

Delete or rename the SoftwareDistribution folder. If your Windows Update process is not working properly or if you find that the size of this folder has really grown large, then you can consider deleting the Software Distribution folder.

It this does not work, try the following troubleshooting steps which are specific to the Windows 10 Creator Update.

1] Verify hardware compatibility

When Windows launched its Anniversary Update back in August 2016, many users reported the same issue that they were unable to update their systems to the latest built. It means, even though you might be able to install Windows 10 on your system, you wouldn’t be able to install the Anniversary or Creator’s update if your system isn’t compatible.

Check this list to determine if your system is compatible with the Creator’s Update or not:

This post explains why you may receive Windows 10 is no longer supported on this PC message.

2] Note down the error

If can note down the error, here is a list of Windows 10 Installation or Upgrade Errors that can help troubleshoot the problem specifically. This post will help IT administrators troubleshoot Windows 10 upgrade errors.

3] Use Windows 10 Update Assistant

If the updates don’t work from the PC itself, you might consider using the Windows 10 Update Assistant to upgrade.

4] Upgrade using Windows 10 Installation Media Tool

You may try to upgrade to Windows 10 Creators Update version 1703 using the Windows 10 Installation Media Tool.

5] Receive CRITICAL_PROCESS_DIED error

See this post if you receive a CRITICAL PROCESS DIED error.

Hope something here helps you upgrade to Windows 10 v1703.