Fix: Microsoft Word has stopped working

When I started getting this error Microsoft Word has stopped working – A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available, on my Office 2010 installation, I was a little like, hey WTF! I just could not open any Word documents. Well, in case you face the same issue, you can try this.

When you try to open any Word 2013 or Word 2010 document, you get may these error dialog boxes and error message:

Microsoft Word has stopped working

In such cases, you can try the following troubleshooting steps.

Add-in’s are a very common cause why you could get such errors. What we need to do is disable the trouble-making add-in.

Run winword.exe /a. This will prevent Word from loading its add-ins. When asked if you want to open Word in Safe Mode, click on Yes.

This will open Word in Safe Mode. Now click on File tab and select Options.

In the Word Options, select Add-Ins.

Browse the active Add-ins for one’s you think may be causing Word to crash. In my case it was the Send to Bluetooth add-in which caused Word on my Windows 7 to crash. Click on Go to manage this add-in. Uncheck the trouble-making add-in and click OK.

Close Word.

Now try to open any Word document. It should work!

If it doesn’t help you can try to reset Office Registry settings to default values.

If it still doesn’t help the best option would be to Repair Office. This post on how to repair Office or uninstall individual Office programs will show you how to do it.

Posted by on , in Category Office with Tags
Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of Please create a System Restore Point before trying out any software & be careful about any third-party offers while installing freeware. Add me on Google+.
  • Hejje

    Amazing! Thanks!! :)

  • Hejje

    Amazing! Thanks!! :)

  • Hejje

    Amazing! Thanks!! :)

  • Herd

    Brilliant!! I’ve been looking for this fix for days!

  • Martin Seccombe

    This article is a real practical help. Many thanks. It seems that this is a common problem and this article needs to be readily available to help others who are frustrated as I have been….!

  • Bin Yousif

    Gr8 solution … works for me perfectly.. Big Thanks

  • Aap ka Dost

    The Fix is working.

  • mahesh pujari

    Great Tip, it worked for me.
    I had tried from reinstallations to latest path updates, nothing worked.
    Thanks a lot.

  • Verso67

    Great!! Worked for me..
    ASUS N55S W7 HP x64 Office x64 Pro Plus

  • Anonymous

    Having had problems with Outlook 2010 then Word 2010 crashing the next day I thought I was never going to get my new laptop built and up and running. Thanks guys brilliant easy directions and bang on the button- excellent.

  • WiWi Naka

    Excellent!!!!!!!!!!!!!! Thanks a lot. :D

  • TC

    Thank you sooooo much! This was driving me insane!

  • Kedigotu

    Allah raz? olsun bro. Çok te?ekkür ederim eme?ine sa?l?k

  • Derek

    whoa! thanks a million!!

  • Paddy

    great article, many thanks.

  • Paddy

    great article, many thanks.

  • Ali

    Thank you so much to the author of this article…

  • Lilla Rasztik


  • Justposting

    Thank you… it was driving me insane..

  • Eliza

    Many many thanks for clear and easy to follow instructions that provide a solution to an extremely frustrating problem.

  • Adryannegorden

    i dont have this problem. When I start word it start and after like 3 seconds it says WINWORD.EXE has stopped working an it just closes. and yes this is the 2010. version any help?

  • Tm


    I REALLY Appreciate it dude i’ve surfed everywhere and couldnt find a solution

  • Majdi O

    Been suffering from this issue for a while, disabling the same Add-in fixed the problem.

    Thanks much :)

  • Jim_titmuss

    Simple to follow instructions that fixed my problem.
    Now to get ms to fix blue-tooth add-in

  • Carlos Vila

    A lot of thenks!!!!!!

  • Guest

    THANK U !!! what an anooying problem finally fixed. What a dum idea Microsoft did, to add addons to word!

  • Negril19th

    fantastic! Thanks soooo much!!!!

  • Wyndham

    Me too. Many, many thanks.

  • Elikagumba

    Hello you are my hero it just worked. Thank you

  • Jocot


  • Robert Denk

    I tried this fix and it skipped through safe mode but fixed the issue Thank You Robert Denkewalter Rob @ Hrpayroll,com and again this is a sincere Thank You

  • Yeebhaam1990

    Glad that i found this solution…i was afraid i had uninstall the software and go through other sorts of problem but luckily i found your post and it fixed it.
    Thank you so much!!!

  • Guddi_18

    Excellent.. Thanks a lot it worked..

  • Doug

    awesome! saved me a lot of hours of work!

  • workablob

    Worked a treat. Thanks

  • Abraão Zaidan Chaddad

    Thank you! It really works.

  • usman vaseer

    perfect. it worked for me. many thanks

  • Dtfdfh


  • Geoff

    Great – Thanks a bundle

  • Happy Word-ster !

    Worked for me … unlike anything else I tried … like all the “official” microsoft solutions … or even repair … or reinstall … but turning off bluetooth did the trick … has plagued me for six months … had to use a lot of rtf as a workaround … but now I can use Word once again!!!

  • Wlc

    I had excatly the same problem but didn’t have “send to Bluetooth” among my various add-ins.
    Working from the bottom of the list up, I disabled the first “Zeon Word Add-in” whatever that is, or does, and now MS Word starts first time.
    Many thanks for your advice.

  • Ranjit Raut

    Dear Anand,
    Thanks a ton man !
    You really solved my issue….

  • Aussie_sunshine

    when i type in winword.exe to my start search it comes up with nothing. . what should i do?

  • dale

    Thanky ou 1000 times over

  • canadamac

    Thank you so much, this was annoying me to no end. I haven’t had any problems with it but Word was taking soooo long to load that add-in, I am glad to be rid of it!

  • Tyler Zeck

    Thank you thank you thank you. I’ve been struggling with this problem for hours. I’m glad someone had it figured out!

  • Slippery Pete

    I get no results when I type “winword.exe /a” into the search. What do I do?

  • Prb3cristhian

    gracias gracias un millon de gracias, casi me doy por vencido

  • Tiagu Chilappan

    when i type winword.exe /a in my Windows 7 start search and hit Enter, the microsoft office word open by itself…i didt see the safe mode dialog box appear…

  • Lee

    At last and end to my frustration. Thank you very much.

  • Jadjkd

    Wow! Thanks a lot!

  • noeliano

    great help , u r the best and life saver . the best help I got ever thank you so much and god bless you :)

  • Dirish

    You are a life saver!!!! I was ready to smash my new laptop and knew it was a conflict. Thank you for posting this fix!!!

  • Ina

    It helped me too! So simple and caused me so much trouble for months…Microsoft should remove this stupid send to bluetooth add on – it shouldn’t be there at all!

  • Naveed Kashan

    Thanks buddy, it works

  • Abhee

    worked for me thank you ! ))

  • Yogjawalkar1990

    Thanks it works well

  • Frank_frank

    Perfect. Thanls

  • Linges

    Superb, it works for me… thanks a lot

  • Thomassand

    WOW, thanks…. this have been bugging me for ages…

    Many thanks

  • Ny7254

    I am getting the “Microsoft Office Word Has Stopped Working” message. I tried the steps above to correct the problem. However, in Add Ins, the active application I show is – Person Name (Outlook Email Recipients) Under Location is – C:…esmicrosoft sharedSmart TagFNAME.DLL and under Type is – Smart Tag.

    When I click manage add ins, the above file is not there. There is nothing showing to uncheck.

    I hope someone gets back to me. This is driving up a wall. My email is –
    Thank you.

  • Indika Wijesooriya

    Thank you very much :-) This worked for me :-) Thanks again :)

  • Dexxe Nj

    It worked. Thank you very much. MS Office 2013

  • Yogesh Agrawal

    Thank you man..!!! it helped me :)

  • MF

    Perfect, thank you

  • itswoots

    I am running Windows 7 with Office 2000. I get a “stopped working” message whenever I get out of a document and only when I get out. Otherwise WORD works fine. I tried your solution above but the safe mode doe not appear. How do I get rid of this annoying warning?

  • mattapo

    Thank you! – This was driving me mad! – You explained how to fix it perfectly. Cheers

  • Saud

    Thank you so much

  • MatthewS

    Thank you!

  • yogendra kumar

    Microsoft Office Word has Stopped Working

  • yogendra kumar

    XP window 7

  • vanster123

    Guys — I have been having this problem for over 1 year… new Dell XPS
    15 laptop… WIndows 7…. I finally figured it out, and have to share
    it with you guys:

    1) Word crashes ALL the time– about 80 – 90%, when opening / closing documents, and when opening / closing Word.
    “Word has stopped working…”

    The COPY command copies a black blob oval when you try to PASTE. I
    installed CLIPX to see what was in the clipboard, and it showed the
    black blob oval AND a Bluetooth symbol

    What was the problem?

    Intel Bluetooth drivers

    I installed the Intel Bluetooth drivers using:

    1) Control Panel – Device Manager
    2) Control Panel > Programs & Features > Uninstall
    3) REGEDIT > HKEY_LOCAL_MACHINE > software > microsoft > office > word > addins
    and got rid of the btmoffice.connect stuff….

    SO FAR NO MORE CRASHES and NO MORE COPYING strange characters!!!

  • omid

    Tank u .. Great !!

  • Bert Leen

    Many of reason responsible for Microsoft window corruption don’t worry you have try any windows data recovery software like Kernel for windows data recovery software to repair and recover corrupted windows partitions and resolve log, booting error as well. For more details visit here :

  • Samany

    perfect Thank you very much :)

  • Dabu

    wonderful solution! solved a huge issue! thx!!

  • Lao

    Thank you! Amazing, Saved me from trouble….Thanks again. Blessings

  • Sophie

    Thank you!

  • Ganesan

    Thank you. Its working now.

  • Mark S

    As a note–I had a problem with Word 2003 corrupting the clipboard when it opened. Diabling the Bluetooth add-in fixed it for me too.

  • Deep End Fishing

    Have had the annoying ‘Windows has stopped working” messages ever since I downloaded it. It is so frustrating as it happens every time I try & use Word. Just tried you’re amazing tip “winword.exe /a” THANK YOU!

  • Algimantas

    Helped!! Thank you a lot! That was a really stupid isue, but thanks again :)

  • Andrew

    Thank you very much – this solved my problem!

  • Natalia

    Did not work for me. There is no Bluetooth option in my window

  • Girish

    Thanks HappyAndy, turned out to be an Happy Ending to me as MS Word 2010 now works great with this fix, not sure how you identified this to be a “send to Bluetooth” is the troublemaker!

  • Anand Khanse

    Experience!? ;)

  • Angry

    I’ve disabled all add-ins; I didn’t have a bluetooth add-in. The only way MS Word Professional 2013 stays open without error or crashing is in safe mode, and launching with winword.exe /a.

    When it was launched with winword.exe /a everything was fine. But, I don’t want to have to open Word like this every time I use it.

    Is anyone aware of any other solutions??? (This is why I prefer WordPerfect over Word. Word SUCKS!!!

  • Omarr

    Thank you so much.

  • mostafa hadian

    thanks allot…!

  • Brian M.

    My “at fault” was ABBYY fine reader 9.0. As they say in the movies|: “You sir are a steely-eyed missile man!” My undying gratitude!!

  • Ata

    Thanks , work for me

  • Rosie

    This has been so helpful! I have literally been going spare for weeks with all the trouble using the Word Online application has caused. Thanks so much!

  • saeed

    thanks alot!

  • masoud

    thanks its good

  • mas

    Amazing! Thanks!!

  • Nicholas Clarke

    you can try to perform a quick repair the existing office installation.

    I don’t recommend an online installation as it may reset the activation settings.

    for more understanding, I hope the below link should be useful for you.

  • Rajaram Hamsini K. Sarma

    Thank you works perfectly !!!

  • John Park

    I would like to suggest the user, do not put the R & D on your data. Kernel Recovery for Word tool which available in a demo version, you can repair your data and also see the preview of
    recover data in demo version.

  • Ghaith Al Hami


  • Hassan Hussein


  • Joey

    Thanks for the help. Much appreciation and easy to follow.

  • a

    Did the trick!! Thanks I was about to go crazy!

  • Star

    Thank you so! so! much!

  • chuck

    you are a genius!!!!!!!!!
    Thank you

  • Rudy

    Worked wonderfully! Micrsoft XL gives the same message. Do you know know the code for that one?

  • Anand Khanse

    Open Run box, type ‘excel.exe /a’ and hit Enter.

  • Doug

    Thank You! Very helpful!

  • osman

    thanks , this article is a real practical help,

  • Gil Gerretsen

    I was having the same problem with my Word 2010 crashing on Windows 8.1
    and was frustrated by all the tips and suggestions that did not work. By
    sheer luck, I stumbled on the answer. The problem stems from the Word
    save settings set to backup to One Drive by default. The minute I
    changed that (File, Options, Save) to a directory on my hard drive, the
    problem ended.

  • Grazie

    Thank you! This worked. :)

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