Fix: Bluetooth Mouse disconnects randomly in Windows

One of the common issues which users, including myself, face is that the Bluetooth mouse gets disconnected randomly. I did look around a bit on the Internet and in the computer’s settings and was finally able to solve the problem. Today I’ll share with the steps I took to fix the problem.

Bluetooth Mouse disconnects randomly

The first thing that came to my mind as always was to reinstall the Bluetooth drivers with the latest version available for my model, from the manufacture’s website. In my case it is Samsung. The best and clean way to update a driver, is to remove the drivers, first from the Device Manager then reinstall the new drivers. To do so:

  • Press Win + X and select Device Manager
  • There you’ll find Bluetooth Adaptor

image thumb Fix: Bluetooth Mouse disconnects randomly in Windows

  • I just right-clicked and clicked on Uninstall
  • Then I rebooted the system and installed the drivers, which I had downloaded from Samsung’s website.

Then I tested for a few hours, but the problem still persisted. So I looked around the Power Management settings, and decided to make a few changes.

  • Again, press Win + X and select Device Manager
  • There you’ll find Bluetooth Adaptor
  • Right-click and select Properties.

image thumb2 Fix: Bluetooth Mouse disconnects randomly in Windows

  • Then I unchecked “Allow the computer to turn off this device to save power”

Now I tested for few hours and found that I faced no problems so far. It’s been almost a week still no issues. So I can confirm that this resolution actually works.

See this post if Bluetooth is not working.

I hope you find this help. In case if you have an alternative troubleshooting steps, please do share it with us under the comments section.

Posted by on , in Category Windows with Tags
Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at
  • Nick

    Great post… this has been a nagging thing for me since Win 7. The only power setting for Bluetooth was in Device Manager, under the Bluetooth adapter, the entry called “Bluetooth Radio”. I unchecked the box and now Bluetooth is working perfectly. Thanks!

  • James M Singleton

    After having my laptop for six years, I just found that out about that six months ago. I have always thought that it was a Windows Vista/7/8 Bluetooth connectivity problem but, turned out to be the Power Management setting. The Bluetooth mouse is now dependable.

  • Scott

    Thanks for the tip

  • Gabriel

    Dude, you can do it simply, expand the bluetooth section, and right click select the Generic Bluetooth Adapter, And, uncheck the power saver option

  • wtf ms

    There’s no power management tab in the bluetooth adapter properties on my win8 (laptop i7), please help !

  • Anand Khanse

    Which OS are you using? Could you check if your Driver is up-to-date?

  • Vikram

    Works perfect…..

  • Justhelping

    Go to the Control Panel, Power management, select the option you are using, open the advanced settings, find USB sleep and disable both. My Bluetooth adapter is listed as USB.

  • Justhelping

    OOPS that’s Power Options in Control panel :)

  • Dani

    Hi – this worked for around 5 mins. Any other ideas ?

  • Bui Duong Ba

    1001 like for this post !

  • Oxil Novo

    you savedmy life!

  • Seyfi Koc

    Thanks… Worked for me…

  • Tony Soo

    work like a charm! Giving you a Like here.

  • Delighted

    Thank you! This has been bugging me for ages and I have found numerous ‘solutions’ on the web but none mentioned the power management tip!

  • Brian NGUYEN

    There is no Power management Tab in Windows 8.1. Please help!!

  • Me

    First of all. then the OP for the proposal. I will give it a try :)
    I have a Intel Wireless Bluetooth(R) 4.0 + adapter HS.
    This entry have the Power Management option. You need to check some other similiar one present with the option available.

  • Madmak

    Than you!!

  • Hopspowered

    Good call; very easy to follow and the power mgmt worked – thanks for saving me the frustration!!

  • ooj


  • catdogme

    Thanks for this! Solved my issue in conjunction with changing the Service Startup type to Automatic:

  • jay

    You are a genius! This has been bothering me for so long, I would use my mouse and then the second i stopped for a few seconds id have to click and move it around for a few seconds before it started up again. I know it doesnt sound like much of a hassle but when youre on the compuer for 8 hours it can happen a few hundred times.

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