Fix: Bluetooth Mouse disconnects randomly in Windows

One of the common issues which users, including myself, face is that the Bluetooth mouse gets disconnected randomly. I did look around a bit on the Internet and in the computer’s settings and was finally able to solve the problem. Today I’ll share with the steps I took to fix the problem.

Bluetooth Mouse disconnects randomly

The first thing that came to my mind as always was to reinstall the Bluetooth drivers with the latest version available for my model, from the manufacture’s website. In my case it is Samsung. The best and clean way to update a driver, is to remove the drivers, first from the Device Manager then reinstall the new drivers. To do so:

  • Press Win + X and select Device Manager
  • There you’ll find Bluetooth Adaptor

image

  • I just right-clicked and clicked on Uninstall
  • Then I rebooted the system and installed the drivers, which I had downloaded from Samsung’s website.

Then I tested for a few hours, but the problem still persisted. So I looked around the Power Management settings, and decided to make a few changes.

Advt

^

  • Again, press Win + X and select Device Manager
  • There you’ll find Bluetooth Adaptor
  • Right-click and select Properties.

image

  • Then I unchecked “Allow the computer to turn off this device to save power”

Now I tested for few hours and found that I faced no problems so far. It’s been almost a week still no issues. So I can confirm that this resolution actually works.

Have a look at these posts too:

  1. Bluetooth is not working in Windows
  2. Bluetooth devices not showing or connecting

I hope you find this help. In case if you have an alternative troubleshooting steps, please do share it with us under the comments section.

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Shyam aka “Captain Jack” is a Microsoft MVP alumnus and a Windows Enthusiast with an interest in Advanced Windows troubleshooting. Suggestions made and opinions expressed by him here are his personal one's and not of his current employers. He blogs at captaindbg.com.