Your battery has experienced permanent failure and needs to be replaced

Recently, one of my Alienware laptops gave the following message when I started it: Your battery has experienced permanent failure and needs to be replaced. Strike the F1 key to continue, F2 to run the setup utility. If you see this BIOS message, here are a few things you can try – although I have to say that your options could be limited, and you would have to get a new battery for your laptop.

Your battery has experienced permanent failure

Your battery has experienced permanent failure and needs to be replaced

If you wish to continue working while connected to your Mains supply, you can press F! and boot into Windows. But the moment you shut down your laptop power supply, the device will turn off without saving your data. So click F! and proceed only if you need to access your desktop urgently, else the sooner you fix this issue, the better.

1] Shutdown the computer. Wait for a minute. Remove the battery and clean the battery and the connectors with a soft cloth. Next, press and hold the down the Power button for about 30 seconds. Now put the battery back and see if you can charge it.

2] Press F2 and enter BIOS setup. Select the Restore defaults and Save button and exit, to restore BIOS default settings. Did this help?

3] Update your BIOS and see if the battery status gets changed. If you too have received this message on your Alienware or Dell laptop, you will be able to search for an updated BIOS here.

4] Bring up the built-in Power Troubleshooter to troubleshoot problems relating to power or battery, run this command:

msdt.exe /id PowerDiagnostic

Once you hit Enter, you will see the Power Troubleshooter pop-up. Run it and see.

5] Generate a Battery Health Report and check. To do this, open Command Prompt, type powercfg /batteryreport and hit Enter.

You can then access the report which will be saved as – C:/Users/username/battery-report.html.

See if anything here helps you.

6] In the BIOS settings, click on the Advanced tab and check what message you see. If you see the same message, then it is indeed likely that you will have to replace your battery with a new one.

If you are within the Warranty period, contact Alienware or your manufacturer for a battery replacement. If your warranty has expired, you may have to buy it.

Posted by on , in Category General with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Murat T

    Hi, so what happens if I keep working with this battery failure like nothing happened? Is there a chance of burning it down or something?

  2. MogRules

    Unplug the battery and continue on if you want. You won’t hurt anything you just won’t have battery in the event of a power failure of AC adapter failure.

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