Outlook (new) app freezes, crashes or not working

If you find that your Outlook (new) app is not working, is crashing or freezing on Windows 11/10, then this post may help you. Perhaps it opens and then freezes, stops responding, or crashes immediately. Or perhaps your Microsoft Store app is not working properly and stops downloading halfway. In any case, some of these fixes are sure to help you.

New Outlook app is freezing, crashing or not working

Here are a few things you could try to fix the issue:

1. Run Windows Update
2. Manually Update Microsoft Store apps
3. Reset Outlook app via Settings
4. Run PowerShell command
5. Run Windows Store Apps Troubleshooter
6. Run SFC and DISM
7. Reinstall the new Outlook app

1] Run Windows Update

If you are facing this issue, first make sure that your Windows has all the latest Updates installed. Also, ensure that there are no pending updates for the Microsoft Store or Outlook app. If you do see any updates pending, download and install them right away.

2] Manually Update Microsoft Store apps

Manually update Microsoft Store apps and see if that helps.

3] Repair or Reset Outlook app via Settings

Reset the Outlook app and see if it helps.

Resetting the Outlook app will fix the issue if it is because of a wrong setting twitch. So, to reset the Outlook app, you can follow the prescribed steps.

1. Launch Settings by searching it out from the Start Menu.
2. Click Apps and type “Outlook“ in the search bar.
3. Select Outlook and click Advanced Options.
4. Scroll down a bit, click Reset, and wait for the process to complete.

Now, check if it fixes the issue for you.

4] Run PowerShell command to reset UWP apps

Open PowerShell as administrator and Run the following command:

Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online

This is one of the ‘Universal Guru Fixes‘ that helps solve most Windows issues.

5] Run Windows Store Apps Troubleshooter

The first thing you need to do is to run Windows Store Apps Troubleshooter. This will automatically detect and fix the issue for you. To run the troubleshooter, follow the given steps.

1. Launch Settings by Win + I.
2. Click Updates & Security > Troubleshoot > Additional troubleshooters.
3. Scroll down a bit, select Windows Store Apps and click Run the troubleshooter
4. Finally, follow the on-screen instructions to troubleshoot the error.

Now, check if the issue is resolved.

6] Run SFC and DISM

Corrupt System files may cause the problem. Therefore, we will use SFC and DISM to resolve the error in this case. So, launch Command Prompt as an administrator and run the following commands.

sfc/ scannow

Wait for the process to complete and check if the issue persists.

If the issue persists, use the following DISM commands to resolve it.

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

Please wait for the commands to complete their task. Then restart your computer and check if the issue is resolved.

7] Uninstall and Reinstall the Outlook app

If this does not help, try uninstalling and reinstalling the Outlook app to see if it resolves the issue.

This should be one of the last options to try if the issue persists.

To uninstall the app, we will use PowerShell. So, launch PowerShell as an admin and run the following command.

Get-AppxPackage Microsoft.windowscommunicationsapps | Remove-AppxPackage

This will take a few minutes, so, wait for the app to be uninstalled. Now, reinstall the app from the Microsoft Store.

This video will help you if the Mail and Calendar app is not working:

All the best.