Webex Microphone is not working on Windows 11/10

If your Windows Microphone is not working on Windows 11/10, then this article will help you fix this issue. Usually, this issue occurs due to incorrect privacy settings, incorrect microphone selection, corrupted and outdated microphone drivers, etc. This issue can be frustrating for those users who want to join their meeting.

Webex Microphone is not working on Windows 11/10

Before you proceed with further troubleshooting steps. We suggest you restart your PC. Sometimes this problem can occur due to temporary glitches. Restart your PC and check if the Webex microphone is working. If the Webex microphone is still not working on your Windows 11/10 computer, use the following solutions to fix this issue:

Run the Audio Troubleshooter
Test your Webex Audio
Check your privacy settings
Reinstall the audio driver
Update and reinstall the Microphone driver
Uninstall and reinstall Webex

Let’s start.

1] Run the Audio Troubleshooter

Running the Audio Troubleshooter may also fix this issue. You can use the Audio Troubleshooter by using the Get Help app. This troubleshooter is an automated app that will help you resolve the issue. Once you launch it, you will be asked some questions. Select the right answer based on the issue you are experiencing.

2] Test your Webex Audio

If the Audio Troubleshooter does not fix the issue. Test your Webex audio. This will help you to isolate whether the issue lies with Webex itself or your system’s microphone settings. To do so, use the steps provided below:

Open the Webex.
Click on Settings.
Click on Audio.
Now, on the Microphone select “Test,” and speak. A blue bar should move if it’s working.

If the test audio plays back clearly, it suggests the problem might be with Webex configuration, permissions, or other software-related issues.

3] Check your privacy settings

The privacy settings may also cause an issue where your microphone is not working in a particular app. This is because privacy settings can control which apps can access your microphone. If an app is not granted permission to use your microphone, your microphone will not work in that app. To check this, use the following steps.

Go to your system Settings.
Click on Privacy & security.
Scroll down and click on Microphone from the App Permissions section.
Click on the Microphone and Ensure “Let desktop apps access your microphone” is turned on.

Check if it brings any changes.

4] Reinstall the audio driver

You can also try reinstalling the audio driver, based on the manufacturer, like the Realtek audio driver. Expand the Sound, video and game controllers node in the Device Manager and then right-click on the audio driver, depending on your manufacturer. Select Uninstall device. Restart your computer or Scan for hardware changes.

5] Update and reinstall the Microphone driver

An outdated and corrupted microphone driver can cause this issue. Updating and reinstalling the Microphone driver can help to fix this issue. Check the following steps to update and reinstall the Microphone driver:

Go to the Device Manager.
In Device Manager, locate the “Audio inputs and outputs” category and expand it.
Right-click on the microphone driver under “Audio inputs and outputs” and select “Uninstall device.”
Now, click on Uninstall.
The Microphone driver will be reinstalled after restarting the PC. Or, you can scan for hardware changes.

You can update the latest Microphone driver from the manufacturer’s website. Once you update the driver, check if the issue persists or not.

6] Uninstall and reinstall Webex

If none of the solutions work for you, then we suggest you reinstall Webex. Uninstalling and reinstalling Webex can help fix the issue. The latest version of Webex might contain bug fixes or improvements related to microphone functionality. Use the below-mentioned steps to uninstall Webex:

Go to the Windows Settings.
Click on Apps > Installed apps.
Scroll down and look for the Webex.
Now, click on three dots and click on Uninstall.

To reinstall the Webex, visit its official website, webex.com.

That’s it, and I hope this helps.

How do I test Audio settings in Webex?

To test your Audio setting in Webex. Open your Webex and click on your Webex profile. Select Settings and click on Audio. Click the Test button beside the following options such as Speaker. You can also the volume of your Audio.

How do I allow Webex to use my microphone on Windows 11?

You can allow Webex to use your microphone from Windows Settings. To do so, go to Windows Settings > Privacy & security > Microphone. Now, scroll down and turn on “Let desktop apps access your microphone”.