There are reported cases whereby Xbox gamers on console get the response Sorry, we can’t show Game Pass games right now when trying to access the Game Pass library on their gaming system. This post provides the most suitable applicable solutions for speedy resolution of the issue.
Sorry, we can’t show Game Pass games right now Xbox error
If you see the message “Sorry, we can’t show Game Pass games right now” when you open the Game Pass library on your Xbox Series X|S or Xbox One console, try the suggestions below to see if they resolve the issue.
- Initial checklist
- Check Xbox server status
- Test and resolve network connection problems on console
- Reset Xbox console
Let’s look at the description of the fixes suggested above.
1] Initial checklist
This is more of a workaround than a real solution, as it requires you to access your library via My games & apps. Some affected users reported they couldn’t access the game library via the Guide or the Game Pass tile on the Home screen, but they could via My games & apps on the Home screen. Some other affected users mentioned they were able to access and download games by clicking the Show all button on the error message dialog screen.
Read: Guide took too long to start (0x8027025a) error on Xbox console
2] Check Xbox server status
To rule out the possibility of Xbox Live service outage, which usually is the case, you can quickly check the Xbox status page at support.xbox.com/en-US/xbox-live-status. If there’s a service outage, there’s little you can do but wait for services to be restored and try again. If all services are green and available but you still can’t access the Game Pass library, move on to the next solution.
Read: Free online website monitors to check website status
3] Test and resolve network connection problems on console
Depending on your internet device, refer to the instruction manual or search online using your preferred search engine for how to power-cycle your modem or router. If the issue persists, test the network connection on your Xbox console. Do the following:
- Press the Xbox button to open the guide.
- Select Profile & system> Settings > General > Network settings.
- Select Test network connection.
If the connection test is successful, your console will connect to the Xbox network. If the console passes the network connection test, but the issue in hand is still present, you can restart and/or powercycle your Xbox console.
To restart your console, do the following:
- Press and hold the Xbox button on the controller to launch the Power center.
- When the options show, select Restart Console.
- Select Restart and wait until your console finishes the reboot.
To manually power cycle your Xbox console, do the following:
- Press and hold the Xbox button on the front of the console for approximately 10 seconds to turn off your console.
- Unplug your Xbox from the mains.
- Wait at least 30-60 seconds.
- After that time, plug your Xbox back into the power outlet.
- Now, press the Xbox button on the console or your controller to turn it back on.
Once the restart or power cycle finishes, check whether the issue is resolved. If not, proceed to the next solution.
Read: Game Pass not launching games on Xbox or PC
4] Reset Xbox console
You can reset your Xbox console and see if the issue in hand will be resolved. Make sure to select the Reset and keep my games & apps option. If the reset operation wasn’t helpful and you have exhausted all the suggestions provided in this post, but the issue is still unresolved, you can contact Xbox Support for additional assistance.
Related post: Sorry, we’re having trouble showing the details of this perk right now
Why can’t I access my Game Pass games?
Most commonly, Game Pass is missing a key security WU infrastructure update. If your system doesn’t have it, certain games (particularly games from first-party studios) may refuse to launch. To fix this, install the latest Windows infrastructure update you are missing.
Why can’t I play Game Pass games when I have Game Pass?
If you installed a game from the Xbox Game Pass catalog but can no longer play it, make sure your Xbox Game Pass subscription is active and the game is still in the current catalog.
Read: Xbox Game Pass subscription is expiring before the official date.
